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Loyalty Toyota Richmond

Chester, VA

4.8
1,280 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

August 27, 2022

Just procured a 4Runner from Loyalty Toyota and the sales rep, Wayne Epps, was excellent across the board. My 3rd vehicle purchased from Wayne and will refer him to friends interested in buying their next ve More

by Gibbsallen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Epps, lady that helped complete the paperwork, also young lady that helped with the walk around.
Aug 31, 2022 -

Loyalty Toyota Richmond responded

That's wonderful to hear! Thanks so much for your stellar review. Wayne will be deeply honored to have earned your trust, confidence, and continued business and we are delighted that you have had such success at our dealership. On behalf of the entire team, we wish you nothing but happiness with your new vehicle and we hope to make your acquaintance again if ever you have an automotive need. We truly appreciate your business. Thanks again!

August 27, 2022

Fast and excellent service. From the young man who assisted me in buying my car, Sergeo, to the entire finance team that worked so hard to get me the best deal and the service d More

by cleo4cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frances De Leon, Jason(service tech), Sergeo Motsou
Aug 31, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for this comprehensive 5-star review for our whole dealership! We are thrilled with how happy you are with Sergeo's efforts to get you into your new vehicle. He will be honored to have earned your recognition. Please accept our wishes for you to enjoy safe, happy travels for many years to come. If ever we may be of further assistance to you, please don't hesitate to give us a call. It would be our pleasure to serve you. Thanks again!

August 26, 2022

Always takin care of when I’m at Loyalty Toyota. David Busby and the entire service staff are awesome. Thanks More

by RedBox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Aug 26, 2022 -

Loyalty Toyota Richmond responded

Awesome! Thanks for the 5-star rating and for letting us know how much you appreciate David and our service team. They will be delighted to know how highly you value their efforts to always take care of you and your vehicles. Should you ever have any other automotive needs, please give us a call. We'd be glad to assist you. Take care!

August 26, 2022

Always take care of all my care repair needs for my second vehicle I purchased from Loyalty More

by Ambrosetred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey St Romain
Aug 26, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your kind review! We're so pleased to have your trust and loyalty. We look forward to serving you and your vehicles for many years to come. If we may ever be of further assistance to you, please don't hesitate to let us know. Until next time, safe travels!

August 26, 2022

Brittany is excellent service advisor, responsive, always cheerful and helpful explaining work being done or recommended. Loyalty no longer accepts competitors discount coupons which is disappointing. More

by Robert O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Aug 28, 2022 -

Loyalty Toyota Richmond responded

Robert, we are so pleased to hear that your recent service with Brittany went well! We strive to exceed your expectations and are glad that Brittany went above and beyond. We understand your frustration about being unable to use competitor coupons any longer. We focus most of our coupons and discounts towards our Lifetime loyalties program which saves customers thousands! If we can assist in any other way, do not hesitate to reach out to Dana Reed at 804-518-3810. We look forward to continuing to wow you at every visit with us!

August 25, 2022

I Deborah Pleasant rated Mike Myers with an excellent rating. Mr. Myers made the experience with Loyalty Toyota both fun, hassle free, and rewarding. Mr. Myers has an outgoing, down to earth personality More

by Deborah P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Aug 25, 2022 -

Loyalty Toyota Richmond responded

Deborah, Wow, this is wonderful to read! Thank you for sharing your thoughtful feedback about Mike! He will be absolutely delighted to know he made such a favorable impression on you in representing our dealership. If ever we may be of further assistance to you, you're very welcome to give us a call. Until next time, take care!

August 23, 2022

I always have my car serviced here. I love the updated system! I drop off or wait with my car and I get a text as soon as its ready. My service tech Patrick was poilte. Informative an More

by Artistjazz77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
Aug 24, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Patrick and the team consistently take great care of you. It is our pleasure to assist you in any way possible. Wishing you the safest of travels until we meet again!

August 20, 2022

This place is very welcoming It has a lot of comfortable seats for everyone to enjoy while waiting. More

by demmi6943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Aug 24, 2022 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are so glad that our team could provide you with a top-notch experience. We hope to see you again the next time your vehicle is ready for service. Safe travels!

August 20, 2022

Mr. Patrick Way assisted in my oil change and overall assessment of my car. He was thorough in explaining detailed findings and addressed concerns or questions I had. Mr. Way demonstrated extreme profes More

by emsanders3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Way
Aug 24, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! Providing thorough and efficient service is so important to us, and we are pleased that Patrick's efforts could meet your satisfaction. He will be honored to hear of your very kind words. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

August 19, 2022

Guy is the best salesman out! What usually is a stressful process was fast, fun smooth, and easy with Guy Gordon as our salesman. More

by Lexie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Aug 23, 2022 -

Loyalty Toyota Richmond responded

Lexie, Thank you so much for your positive review! We are so glad that Guy could provide you with a smooth, 5-star experience. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

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