Loyalty Toyota Richmond

Scheduling was a breeze, and the service was great. Overall, a wonderful experience worth the service department. Overall, a wonderful experience worth the service department. More

This visit went extremely well. From Brittany Tench to getting my car service in a timely matter. I wasn't pressured, I was extremely impressed of the way Brittany checked me in a From Brittany Tench to getting my car service in a timely matter. I wasn't pressured, I was extremely impressed of the way Brittany checked me in and concluded my visit. More

Wow! I never could have imagined the power of a high volume dealership and superior employees when buying a car! I thought buying a car was the same ever I never could have imagined the power of a high volume dealership and superior employees when buying a car! I thought buying a car was the same everywhere. Self-interested salesmen from whom I had to protect myself. Aggressive finance departments insisting I use their financing and selling me unnecessary warranty extensions. My salesman got me my desired car ahead of about 10 other dealers ranging from N. Carolina, W. VA, to Pennsylvania. Some people in the country have languished for a over year on waitlists awaiting an allocation of a vehicle but Loyalty’s high volume means they have more vehicles to offer and are more likely to get the model/features you desire. Instead of a year, I waited 2 months. My salesman SK was one of the only salesman out of the mid Atlantic region in this time period who listened and remembered what I was looking for and didn’t waste time offering me cars I wouldn’t want. And he got me my dream car when most other people looking for my car have had to compromise on their wish list (according to a Facebook group I’m in for people looking to buy and loving this car). Just stellar! Also, I thought he handled well my becoming a challenging customer when I misunderstood a communication due to my extreme fatigue. I became adamant about resolving something that he must have thought I was being crazy about for 30 minutes. I don’t know how he kept a straight face and continued being kind and respectful when I was being wrong and persistent about it. As for Justin Hinds in the finance department, he got me an interest rate that beat my “unbeatable” rate from USAA by a point. I’m incredulous. He sold me a lifetime bumper to bumper warantee that no other dealership in the country is authorized to offer. That warantee is so amazing that my mother is thinking of traveling here from Texas to buy her next vehicle from this team. Amazing! I will never buy a Toyota anywhere else going forward. More

Everyone is friendly and professional. I think I got an honest deal when I purchased my RAV I think I got an honest deal when I purchased my RAV More

WOW! ! Best team ever, Stewart Winstead and Ross. #1 in Richmond. Top Service, FRIENDLY, and they truly care. ! Best team ever, Stewart Winstead and Ross. #1 in Richmond. Top Service, FRIENDLY, and they truly care. More

Brian in service provides very detail and personable customer service. He listens and really pays close attention to the customers needs. customer service. He listens and really pays close attention to the customers needs. More

I recently purchased a Toyota Highlander Hybrid from Loyalty Toyota from Biju. My post purchase experience is just as good as my initial purchase experience. Biju remains in touch to ensure my satisfact Loyalty Toyota from Biju. My post purchase experience is just as good as my initial purchase experience. Biju remains in touch to ensure my satisfaction with my vehicle purchase. True to form, the dealership customer service is exceptional. Patrick Way was my service rep for my first maintenance visit at 6,000+ miles. He established a strong foundational relationship. I am confident that Patrick will provide the same excellent service in future visits. More

Always trying to reach out and do update me about the car that I want. that I want. More