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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,305 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

September 26, 2022

S.K. Kalathil of Loyalty Toyota was very informative and gracious. He was the epitome of a great host throughout our experience. If you are looking for a new vehicle, I highly recommend going to see S.K. More

by Bells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S.K. Kalathil
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Sep 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Sk Kalathil was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

September 25, 2022

Gabe was fantastic, his communication throughout this process was amazing and he was very knowledgeable. Unfortunately, the management and financial department was a bit of a let down. When I ordered my More

by Wkmarlow2003
Recommend Dealer
Yes
Employees Worked With
Gabriel
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September 25, 2022

They know my car! I bought it there in 2013 and continue to get good service there More

by Coppkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Sep 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for your continued loyalty to Loyalty Toyota. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your car is ready for its next service!

September 24, 2022

VERY Good services ! GOOD EXPLAINING EVERYTHING THOUGH PROCESS. FRIENDLY AND WELL MANNER. THANKS FOR SERVING ME. More

by Ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Sep 28, 2022 -

Loyalty Toyota Richmond responded

Ellis, Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

September 23, 2022

Outstanding service as usual! Brian is always on top of things and my technician who worked on my car is cute More

by michellewatko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Baylor , Brian Johnson
Report | Print
Sep 23, 2022 -

Loyalty Toyota Richmond responded

Michelle, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.

September 22, 2022

Buying my new car from Loyalty Toyota was a good experience. John Austin and Gabe Palmer found just the right car for me. And Mrs. Karen Jarell in the finance office closed the deal with no proble More

by george brooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Austin, Gabe Palmer, Karen Jarelle
Report | Print
Sep 22, 2022 -

Loyalty Toyota Richmond responded

George, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that John, Austin, Gabe, and Karen took great care of you and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

September 22, 2022

150% higher for trade ins is pure BS. I VISITED RECENTLY THOUROUGHLY DISSAPOINTED IN THEIR BAIT AND SWITCH TACTICS. FALSE ADVERTISING!!! THEY SAY IT COSTS $3000 TO DETAIL AND GO THROUGH C More

by butchgregory50
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Santiago and SM Claudio
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September 20, 2022

Michael Stith was professional, friendly and polite. He advised me when my vehicle would be ready. It was ready one minute earlier. More

by bnorm02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Sep 22, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Michael took great care of you! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

September 16, 2022

Mike Myers was nice and courteous. I would have liked to speak with the person who worked on my car. More

by ttsspecial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
September 15, 2022

Elwood burrow went above and beyond for me. He. Even helped transfer my stuff from one car to another More

by Girlie820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood burrow
Report | Print
Sep 15, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Elwood took great care of you! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

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