Loyalty Toyota Richmond

I just love getting my lifetime oil change. My Service Guy is very courteous and provides great customer service. A few times when I did not have all the money for required maintenance, he woul My Service Guy is very courteous and provides great customer service. A few times when I did not have all the money for required maintenance, he would suggest what’s priority and schedule the rest at a more convenient time for me. More

I got car I wanted. I had a piece of metal in front tire and didn't have to wait long due to Bailey's diligence. I had a piece of metal in front tire and didn't have to wait long due to Bailey's diligence. More

So very professional and the atmosphere is great. .. but how does 1 tire needing to be replaced reduce your bluebook offer by $3000? Rear passenger tire was causing vibration (worn to the white thread .. but how does 1 tire needing to be replaced reduce your bluebook offer by $3000? Rear passenger tire was causing vibration (worn to the white threads and included in the bluebook assessment) and they offered me the price of an as-is vehicle...76000 miles and the only other issues are the tpms on 1 tire(same tire) and the rugs need to be shampooed... today is 12/10/22... will post a YouTube video of before and after i shampoo and show there's no vibration without the car moving...you will laugh when i say what they offered in comparison to what you see in the video. This was a loss for their acquisitions department... oh, how the grinch almost stole Christmas More

Joanna helped me and she was great I completely wiffed on remembering the day of my schedule and came in a week late and she was able to get me in as a walk in and the service team still got my vehicle done remembering the day of my schedule and came in a week late and she was able to get me in as a walk in and the service team still got my vehicle done way before I had expected them to. I’ve never had a bad experience in the 3 years I’ve been going to this dealership. More

Hassan Bah very professional and helpful. I advance great experience at Loyality Toyota. This my 5th new toy car. Thank you Hassan for all great service. I advance great experience at Loyality Toyota. This my 5th new toy car. Thank you Hassan for all great service. More

I was at the dealer today for service. Michael Stith was the one helping. He came out with a smile and friendly banter as he proceeded with the initial check in. Once we went through all t Michael Stith was the one helping. He came out with a smile and friendly banter as he proceeded with the initial check in. Once we went through all the things that needed to be done and narrowed that down to what I absolutely had to do this trip, I settled in for the wait. He kept me up to date on the status and timing. At the end he made me smile when he went above and beyond to save me some money. Anything helps when it comes to service. And Michael worked his magic with a smile (and some office singing). More

Everyone is very helpful, they get you in and out quickly, always pleased with everything so far quickly, always pleased with everything so far More

Every time I need to get any services done, Mr. Michael Stith always takes care of me. He make sure I know what I need and what needs to wait. Definitely, my go to service rep! Michael Stith always takes care of me. He make sure I know what I need and what needs to wait. Definitely, my go to service rep! More

Scheduling was a breeze, and the service was great. Overall, a wonderful experience worth the service department. Overall, a wonderful experience worth the service department. More

This visit went extremely well. From Brittany Tench to getting my car service in a timely matter. I wasn't pressured, I was extremely impressed of the way Brittany checked me in a From Brittany Tench to getting my car service in a timely matter. I wasn't pressured, I was extremely impressed of the way Brittany checked me in and concluded my visit. More