Loyalty Toyota Richmond

I would NOT recommend Loyalty Toyota for anyone looking for a new vehicle. I went there on 9/29/22 in search of a new 2023 Camry but unfortunately due to the market, there were none available so you have t for a new vehicle. I went there on 9/29/22 in search of a new 2023 Camry but unfortunately due to the market, there were none available so you have to put 1K down in order to reserve the car. I was told that if I changed my mind, didn't like the car or if anything came about I could get a refund. Well unfortunately I decided to change my mind because I was unhappy with their services and now all of a sudden they are saying that I CANNOT get my money back, even though the car still has not arrived. I put the money down to reserve the car, it was NOT a bill of sale or purchase of the car at all. I did not even sign the contract stating that the car would be mine. This is unacceptable and I will be getting my lawyer, the Better Business Bureau and the local news involved... please go elsewhere because many of places allow refunds with no problem. BEWARE! More

David Busby is a top of line representative. Very concerned and on top on the things that matter. My time is top tier to me and getting the service I need. He deserves a raise! Thanks Loyatly fo Very concerned and on top on the things that matter. My time is top tier to me and getting the service I need. He deserves a raise! Thanks Loyatly for hiring him! More

Brittany Tench was my service adviser and as always she was pleasant and extremely helpful. I wouldn't consider taking my Toyota anywhere else. She explained all the services and that was appreciated. T was pleasant and extremely helpful. I wouldn't consider taking my Toyota anywhere else. She explained all the services and that was appreciated. There was a slight problem with my service engine light after the service but everyone was quick to correct it. More

I been with this dealer for a while always nice, fix my car in a reasonable time. Mega Love this place car in a reasonable time. Mega Love this place More

The service provider was very friendly, professional, knowledgeable and she provided updates on the status of my vehicle. Most importantly, her customer service was outstanding. Service well done. knowledgeable and she provided updates on the status of my vehicle. Most importantly, her customer service was outstanding. Service well done. More

Excellent service, friendly staff, Great inventory, great service plans, competitive prices,great location easy to find. service plans, competitive prices,great location easy to find. More

Patrick was excellent from my arrival to my last departure. There was a little issue when I left, I called Patrick and went back. He was sympathetic and apologetic. He went the extra mile and departure. There was a little issue when I left, I called Patrick and went back. He was sympathetic and apologetic. He went the extra mile and rectified the situation immediately. He constantly checked on me throughout my wait and offering any assistance possible. More

I was please and satisfied with my car because the costomer was very nice and polite costomer was very nice and polite More

Excellent service always friendly and courteous takes the time to explain the work to be perform time to explain the work to be perform More