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Loyalty Toyota Richmond
Chester, VA
1,305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 04, 2022
Michael Stith gave me excellent service and was very courteous towards me. He kept me informed about what was going on with my vehicle. The only problem I had was after I picked up my vehicle was that t courteous towards me. He kept me informed about what was going on with my vehicle. The only problem I had was after I picked up my vehicle was that the low tire pressure light came on due to the tires being rotated. More
by hcp.93
Employees Worked With
Michael Stith
November 04, 2022
I took my new Toyota Tundra TRD PRO in for its First Service Visit. It took a month to schedule it. MIke Myers was my Service Rep- he was knowledgeable and professional and very courteous. Mike was Service Visit. It took a month to schedule it. MIke Myers was my Service Rep- he was knowledgeable and professional and very courteous. Mike was able to get everything done despite a lack of communication internally at LOyalty - as I had called my prior manager -Brian- and let him know I wanted the Alignment Checked as well as the Paint Protection Scheme applied when I had my first Service Appointment. Mike Myers had no idea and was not aware of this communication, LOyalty needs to improve their internal communication, Also- the SERVICE APP on my Iphone is not connected to Loyalty Toyota despsite represented during the sales phase I could schedule Service VIsits using the Toyota APP. More
by JBronius
Employees Worked With
Mike Myers
October 22, 2022
Guy Gordon, was such a great help to me in helping me make the right choice of vehicle and guiding me every step of the way. All members were courteous, helpful and generous of their time to get the rig make the right choice of vehicle and guiding me every step of the way. All members were courteous, helpful and generous of their time to get the right deal in the buying process. More
by Chris
Employees Worked With
Guy Gordon, and Damion Whitehead
October 21, 2022
Had my truck serviced at Loyalty Toyota and Michael Stith was my service writer. Michael is very knowledgeable, professional and friendly. Michael Stith always displays great customer service everytime I get was my service writer. Michael is very knowledgeable, professional and friendly. Michael Stith always displays great customer service everytime I get my truck serviced at Loyalty Toyota. I take my truck to Loyalty because I trust Michael Stith and I know that he has his customers best interest in mind. He won’t steer you wrong. More
by Jmo
Employees Worked With
Michael Stith
