Back

Loyalty Toyota Richmond

Chester, VA

4.8
1,280 Reviews

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,280 reviews

September 22, 2022

Buying my new car from Loyalty Toyota was a good experience. John Austin and Gabe Palmer found just the right car for me. And Mrs. Karen Jarell in the finance office closed the deal with no proble More

by george brooks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Austin, Gabe Palmer, Karen Jarelle
Sep 22, 2022 -

Loyalty Toyota Richmond responded

George, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that John, Austin, Gabe, and Karen took great care of you and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

September 22, 2022

150% higher for trade ins is pure BS. I VISITED RECENTLY THOUROUGHLY DISSAPOINTED IN THEIR BAIT AND SWITCH TACTICS. FALSE ADVERTISING!!! THEY SAY IT COSTS $3000 TO DETAIL AND GO THROUGH C More

by butchgregory50
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Santiago and SM Claudio
September 20, 2022

Michael Stith was professional, friendly and polite. He advised me when my vehicle would be ready. It was ready one minute earlier. More

by bnorm02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Sep 22, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Michael took great care of you! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

September 16, 2022

Mike Myers was nice and courteous. I would have liked to speak with the person who worked on my car. More

by ttsspecial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
September 15, 2022

Elwood burrow went above and beyond for me. He. Even helped transfer my stuff from one car to another More

by Girlie820
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood burrow
Sep 15, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Elwood took great care of you! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

September 15, 2022

From the time I arrive that morning around 715 everything went smoothly. Brittany was very courteous bubbly and helpful. More

by pmclpn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
Sep 15, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that Brittany could provide you with a smooth, top-notch experience. It is our pleasure to serve you and your automotive needs in any way possible. Take care!

September 11, 2022

Thank you for helping me find a great ride. The staff here were friendly and welcoming throughout the whole process. You are in good hands. More

by Lorri
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Smith
Sep 13, 2022 -

Loyalty Toyota Richmond responded

Lorri, Thank you so much for your positive review! We are delighted that our team took great care of you! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

September 10, 2022

Brittany Tinch is always very helpful. She also always has a nice, and friendly attitude. More

by AP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Tinch
Sep 13, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Brittany this positive review! We are so glad that she consistently provides you with top-notch service. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 10, 2022

Great dealership to work with. Stewart Winstead is the best service agent to work with. He is honest, professional and courteous. More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Sep 13, 2022 -

Loyalty Toyota Richmond responded

Dan, Thank you for leaving Stewart this positive review! He will be honored to hear of your kind words and to know that you greatly value his service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 10, 2022

I always can count on Michael Stith to go above and beyond when it comes to my Camry More

by Markus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Sep 13, 2022 -

Loyalty Toyota Richmond responded

Markus, We are so glad that Michael consistently takes great care of you and your vehicle! It is our pleasure to assist you in any way possible. Thank you so much for your positive review! We wish you the safest of travels until we meet again.

...
21
...