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Loyalty Toyota Richmond
Chester, VA
1,333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 28, 2022
Great service. Francis De Leon was excellent! She was knowledgeable and professional. I dropped my truck off and she kept me informed. Francis De Leon was excellent! She was knowledgeable and professional. I dropped my truck off and she kept me informed. More
by Chitwoodc
Employees Worked With
Frances De Leon
December 23, 2022
Good service but as always it took longer than they said it would. And although it was thorough, the paper printout was way overboard and unnecessary… and wasteful. it would. And although it was thorough, the paper printout was way overboard and unnecessary… and wasteful. More
by teaks4
Employees Worked With
Michael Stith.
December 22, 2022
Stuart Winstead is the only person I select as advisor when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who knows this.He comes highly recommended from friends and I see why after having different advisors.He is the best !! More
by wheele333
Employees Worked With
Stuart Winstead
December 16, 2022
There's a great team down there. They've taken awesome care of my car as long as I've had it (most recently, it was Michael S, but I've never had a bad service advisor) The best end They've taken awesome care of my car as long as I've had it (most recently, it was Michael S, but I've never had a bad service advisor) The best endorsement I can give them is that when my car got totaled a week after I got it out of the shop, I contacted loyalty to get my next car. When it's time for that one to get serviced, I'll be back! More
by Rae
Employees Worked With
Michael Stith
December 16, 2022
Bailey Roman was excellent he came out to let me know what was going on with my vehicle and also gave me two different price so that I may pick for myself. Appreciated his help. what was going on with my vehicle and also gave me two different price so that I may pick for myself. Appreciated his help. More
by charity.dawn
Employees Worked With
Can't remember name of mechanic did my reset for me
December 16, 2022
The dealership took care of my daughter. Unfortunately, we were not able to use the military discount, after being told my daughter would qualify. Tttt hen the dealership had to try several Unfortunately, we were not able to use the military discount, after being told my daughter would qualify. Tttt hen the dealership had to try several different lenders before they found one that would allow me to have 3 car loans at the same time. But the staff was very friend and helpful. More
by Hansao72
Employees Worked With
Hasaan Bah
December 15, 2022
She was friendly, knowledge and was very communication with me about what l done on my car. Her name is Brittany Tench. I appreciate your assistance. with me about what l done on my car. Her name is Brittany Tench. I appreciate your assistance. More
by lafawnqueen
Employees Worked With
Brittany Tench
December 14, 2022
Very knowledgeable people from salesman - Hassan Bah - and Finance Manager - Karen Jarrell. Hassan was very helpful with setting up and explaining the electronic features on the Tacoma. Over all a great and Finance Manager - Karen Jarrell. Hassan was very helpful with setting up and explaining the electronic features on the Tacoma. Over all a great experience. Oh, and I love the truck. More
by DPG
Employees Worked With
Hassan Bah
