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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

October 03, 2022

I been with this dealer for a while always nice, fix my car in a reasonable time. Mega Love this place More

by Mi Carro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Way
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Oct 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are honored by your continued business, and we are happy to hear that our team consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

October 02, 2022

Excellent service, friendly staff, Great inventory, great service plans, competitive prices,great location easy to find. More

by Kallen.11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elwood
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Oct 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you continue to choose us for all of your future automotive needs!

October 02, 2022

Patrick was excellent from my arrival to my last departure. There was a little issue when I left, I called Patrick and went back. He was sympathetic and apologetic. He went the extra mile and More

by Marnetta Medley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick
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Oct 04, 2022 -

Loyalty Toyota Richmond responded

Marnetta, Thank you for taking the time to leave Patrick this positive review! We are so glad that he took great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 30, 2022

I was please and satisfied with my car because the costomer was very nice and polite More

by elvia.ramzey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MRS FRANCES
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Oct 04, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

September 27, 2022

Excellent service always friendly and courteous takes the time to explain the work to be perform More

by Aecarral
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Sep 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for taking the time to share your experience. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

September 26, 2022

S.K. Kalathil of Loyalty Toyota was very informative and gracious. He was the epitome of a great host throughout our experience. If you are looking for a new vehicle, I highly recommend going to see S.K. More

by Bells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
S.K. Kalathil
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Sep 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with Sk Kalathil was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

September 25, 2022

Gabe was fantastic, his communication throughout this process was amazing and he was very knowledgeable. Unfortunately, the management and financial department was a bit of a let down. When I ordered my More

by Wkmarlow2003
Recommend Dealer
Yes
Employees Worked With
Gabriel
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September 25, 2022

They know my car! I bought it there in 2013 and continue to get good service there More

by Coppkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Sep 28, 2022 -

Loyalty Toyota Richmond responded

Thank you for your continued loyalty to Loyalty Toyota. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your car is ready for its next service!

September 24, 2022

VERY Good services ! GOOD EXPLAINING EVERYTHING THOUGH PROCESS. FRIENDLY AND WELL MANNER. THANKS FOR SERVING ME. More

by Ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Sep 28, 2022 -

Loyalty Toyota Richmond responded

Ellis, Thank you for taking the time to share your experience with us. We are pleased to know that our service team has taken such great care of you. Our aim is to give every guest the highest possible level of customer service and quality.

September 23, 2022

Outstanding service as usual! Brian is always on top of things and my technician who worked on my car is cute More

by michellewatko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Baylor , Brian Johnson
Report | Print
Sep 23, 2022 -

Loyalty Toyota Richmond responded

Michelle, Thank you for your time and feedback. We are pleased to hear that you had such a positive experience with us. We look forward to seeing you again when your vehicle is ready for its next service.

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