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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,430 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,430 reviews

December 30, 2025

Christopher Blac was very helpful in supporting all of my requests and let me speak directly with the master mechanic who prepared my cpo Toyota for sale. More

by setamcse
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Blanc
Report | Print
December 30, 2025

Excellent service, friendly staff, more than happy to explain everything and make you feel comfortable in asking questions. More

by freda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stanley
Report | Print
Dec 31, 2025 -

Loyalty Toyota Richmond responded

It is wonderful to receive your feedback letting us know our staff helped you feel comfortable during your visit with us. Please feel free to come back anytime you need automotive services and our trustworthy team will gladly help you.

December 28, 2025

Our family has been doing business with loyalty Toyota for over twenty years and we are very happy with the service we always get Steward has been our service provider for as long as I can remember and is More

by aprilmay73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward Winstead
Report | Print
Dec 29, 2025 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and Stewart and the team will certainly continue to provide you with the same 5-star service in your visits to come!

December 23, 2025

Easy to schedule appointment, finish service before estimates time, professional and courteous, text message updates, considered concerns and needs More

by smith.joana2119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Dec 26, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your wonderful review! We are glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 20, 2025

Great customer service. .. if you're looking for a new car, call Carlos Martinez! He was so pleasant, and extremely patient. More

by jacksonmya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez
Report | Print
Dec 22, 2025 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are delighted that Carlos provided you with 5-star service and he will be honored to hear of your kind words. We hope for an opportunity to work with you again!

December 19, 2025

Paul Taylor was very helpful as was Devin stroud. I'll will have my truck serviced again here. More

by zach.dowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Taylor, Devin stroud
Report | Print
Dec 19, 2025 -

Loyalty Toyota Richmond responded

Zach, thank you for your positive review! We strive for 100% customer satisfaction, and we are glad that Paul and Devin provided you with top-notch service. We look forward to continue serving you and your automotive needs with our best care in your visits to come.

December 11, 2025

Brian Johnson has been my go to service advisor and Loyalty Toyota service representative for some ten plus years now. I have wrote letters to Loyalty Toyota Management in the past about his admirable More

by Clipnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Dec 12, 2025 -

Loyalty Toyota Richmond responded

Thank you for your excellent review! We are honored that you have continuously confided in us with your automotive needs for 10+ years, and we are so glad that Brian consistently provides you and your wife with the quality care that you so much deserve. He will be delighted to hear of your very kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with!

December 06, 2025

As always my maintenance visit to Loyalty Toyota went smoothly thanks to Stewart Winstead and crew. Always on time and Helpful. Thanks. More

by 20 Plus Toyota Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead and Crew
Report | Print
Dec 11, 2025 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! We are so glad that Stewart provided you with a smooth, 5-star experience. It is our pleasure to serve you and we hope you continue to choose us for all of your future automotive needs.

December 04, 2025

Stewart Winstead-Advisor and Corey Blackwell-Technican did an excellent job with respect to servicing my 2009 Highlander that I purchased new from Loyalty Toyota More

by fredrickatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead service advisor, Corey Blackwell-technican, Elwood Pete Barrow-sales representative
Report | Print
Dec 05, 2025 -

Loyalty Toyota Richmond responded

Frederick, We appreciate your kind review and we are glad that Stewart and Corey took great care of you and your Highlander. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

December 03, 2025

Mark Cartwright assisted me with my service. He was pleasant and professional. He kept me informed throughout my visit. More

by Hyacinth Angrisanio
Recommend Dealer
Yes
Employees Worked With
Mark Cartwright
Report | Print
Dec 05, 2025 -

Loyalty Toyota Richmond responded

Hyacinth, Thank you for your wonderful review! We are so glad that Mark took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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