Loyalty Toyota Richmond

I would like to express my thanks for the professional Manner Baily Romain assisted me during my service appointment. Baily Romain made the process easy and quickly without any complications and he expla Manner Baily Romain assisted me during my service appointment. Baily Romain made the process easy and quickly without any complications and he explained the dealership’s explanation of final vehicle pricing very clear. Baily Romain was very friendly and easy to talk to. I know sometimes in this business environment it’s easier to complain than compliment, but I just want to take a moment to let you know it was a pleasure dealing with Baily Romain. More

Brian Johnson is my continued service representative, he is awesome!Always friendly and helpful with all my concerns is awesome!Always friendly and helpful with all my concerns More

My experience with Toyota was great From the moment I got there, talking to the service Man until I left. got there, talking to the service Man until I left. More

I bought a 2023 low mileage Nissan Rogue in September 2-24. I love the vehicle, but I was getting water in the rear hatch leaking into the vehicle. I brought it back to the dealership several times as th 2-24. I love the vehicle, but I was getting water in the rear hatch leaking into the vehicle. I brought it back to the dealership several times as they tried to isolate where the leak was coming from. They ultimately contacted Nissan & requested a new Hatch. The new hatch is on, looks good & watertight. Nick Howards was the Service Advisor. He was very understanding & took good care of me. More

In 2011 I purchased a 2012 Toyota Highlander from then Priority Toyota. I've worked with them for 13 years and yesterday I bought a 2025 Toyota Highlander from now Loyalty Toyota. The same man owns it an Priority Toyota. I've worked with them for 13 years and yesterday I bought a 2025 Toyota Highlander from now Loyalty Toyota. The same man owns it and it is well organized and dependable. I have never had a problem with the repair shop staff and Jason Johnson was an incredible sales person! More

Nice video showing the work being done and evaluated on my vehicle for a normal checkup visit my vehicle for a normal checkup visit More

Bailey Romain was the representative for my visit to Chester’s Loyalty Toyota. He was personable, knowledgeable of the work to be accomplished and shared his knowledge as he responded to my questions. I Chester’s Loyalty Toyota. He was personable, knowledgeable of the work to be accomplished and shared his knowledge as he responded to my questions. I’m pleased with the work and the video explaining the multi purpose check of the tires, brakes and under the hood. I was given the opportunity to accept or decline the multiple issues found. Thank you to those that worked on my vehicle and to Bailey Romain for his appreciated assistance. More

On my recent visit to the service dept, Bailey Romain answered/addressed all my concerns. But the topper was, he made the visit fun and he walked me to my car! answered/addressed all my concerns. But the topper was, he made the visit fun and he walked me to my car! More

I would thank Loyalty Toyota and Stewart Winstead for their customer service. Have a very good day! their customer service. Have a very good day! More