Loyalty Toyota Richmond

Great service representative, David Busby: Professional, friendly, not pushy, knowledgeable, prompt, considerate of customer’s schedule. friendly, not pushy, knowledgeable, prompt, considerate of customer’s schedule. More

Excellent service, respectful. ..never blowing smoke...timely. clean facility...but fix the coffee machine..awful... ..never blowing smoke...timely. clean facility...but fix the coffee machine..awful... More

Bailey is a top-notch rep for Loyalty Toyota. ...he kept me informed every step of the way.--Super to deal with, thanks again. ...he kept me informed every step of the way.--Super to deal with, thanks again. More

Everyone was very helpful and informative about getting my car in for service. David Busby was very quick to take a look at my car and get it ready for service. David also kept me informed about what wa my car in for service. David Busby was very quick to take a look at my car and get it ready for service. David also kept me informed about what was needed for my car to be serviced. More

Brittany Tench was a pleasure to work with. Everything went well but it would have been nice if at the time of making the appointment or at the time of checking in I had been told that there wo Everything went well but it would have been nice if at the time of making the appointment or at the time of checking in I had been told that there would be a fee for using my credit card. I could have brought my debit card or check book and paid without a fee if I had been told in advance. I could have called my husband to bring me my debit card if I had been told when I checked in. Instead, I paid a $22 fee for using my credit card. More

My experience with this dealership has been really nice. They really try to work with people, and are very friendly. They really try to work with people, and are very friendly. More

I love the dealership because everyone there is very nice excellent work ethic Brandon Harris is the best. excellent work ethic Brandon Harris is the best. More

Devin was amazing, and I had an amazing experience! He was helpful, honest, and exceeded all of my needs! Thank you Devin! He was helpful, honest, and exceeded all of my needs! Thank you Devin! More

I applaud the customer service I receive from Brittany Tench during my vehicles service appts.She always greets you with a smile and pleasant voice.She goes above and beyond to explain maintenance needs a Tench during my vehicles service appts.She always greets you with a smile and pleasant voice.She goes above and beyond to explain maintenance needs and requests communicated from mechanics, along with costs; Brittany effectively helps you prioritize vehicle tasks to complete when their are multiple recommendations to accommodate the customer pockets while ensuring we keep driving safely. Brittany is defintely a role model for others to follow. More

Brittany is the BEST service agent! She always has the greatest personality and attitude and makes my service experience smooth, quick and efficient. Thank you. She always has the greatest personality and attitude and makes my service experience smooth, quick and efficient. Thank you. More