Loyalty Toyota Richmond

She was friendly, knowledge and was very communication with me about what l done on my car. Her name is Brittany Tench. I appreciate your assistance. with me about what l done on my car. Her name is Brittany Tench. I appreciate your assistance. More

Very knowledgeable people from salesman - Hassan Bah - and Finance Manager - Karen Jarrell. Hassan was very helpful with setting up and explaining the electronic features on the Tacoma. Over all a great and Finance Manager - Karen Jarrell. Hassan was very helpful with setting up and explaining the electronic features on the Tacoma. Over all a great experience. Oh, and I love the truck. More

Michael Stith, I can’t thank you enough for what you did for me. I know some people don’t get recognized for what they do,but I hope this lets everyone you work for know how much you helped me…. Joan Tinche for me. I know some people don’t get recognized for what they do,but I hope this lets everyone you work for know how much you helped me…. Joan Tincher More

Our purchase of our 2023 RAV-4 was seamless, easy and actually pleasant. Our Sales Consultant, Ryan Householder was wonderful and Damion Whitehead the Finance Manager treated us with respect and actuall actually pleasant. Our Sales Consultant, Ryan Householder was wonderful and Damion Whitehead the Finance Manager treated us with respect and actually helped us get a great deal. Loyalty stepped up and gave us what we needed for our trade to make things happen. We are very pleased and recommend this dealership whole heartedly. The extended warranty we decided to purchase is outstanding. If we experience a mechanical failure other than wearable part, its covered (FOR LIFE) !!! We will be purchasing again!!!! Lifetime oil changes FREE! State Inspections for life FREE! WOW! More

I just love getting my lifetime oil change. My Service Guy is very courteous and provides great customer service. A few times when I did not have all the money for required maintenance, he woul My Service Guy is very courteous and provides great customer service. A few times when I did not have all the money for required maintenance, he would suggest what’s priority and schedule the rest at a more convenient time for me. More

I got car I wanted. I had a piece of metal in front tire and didn't have to wait long due to Bailey's diligence. I had a piece of metal in front tire and didn't have to wait long due to Bailey's diligence. More

So very professional and the atmosphere is great. .. but how does 1 tire needing to be replaced reduce your bluebook offer by $3000? Rear passenger tire was causing vibration (worn to the white thread .. but how does 1 tire needing to be replaced reduce your bluebook offer by $3000? Rear passenger tire was causing vibration (worn to the white threads and included in the bluebook assessment) and they offered me the price of an as-is vehicle...76000 miles and the only other issues are the tpms on 1 tire(same tire) and the rugs need to be shampooed... today is 12/10/22... will post a YouTube video of before and after i shampoo and show there's no vibration without the car moving...you will laugh when i say what they offered in comparison to what you see in the video. This was a loss for their acquisitions department... oh, how the grinch almost stole Christmas More

Joanna helped me and she was great I completely wiffed on remembering the day of my schedule and came in a week late and she was able to get me in as a walk in and the service team still got my vehicle done remembering the day of my schedule and came in a week late and she was able to get me in as a walk in and the service team still got my vehicle done way before I had expected them to. I’ve never had a bad experience in the 3 years I’ve been going to this dealership. More

Hassan Bah very professional and helpful. I advance great experience at Loyality Toyota. This my 5th new toy car. Thank you Hassan for all great service. I advance great experience at Loyality Toyota. This my 5th new toy car. Thank you Hassan for all great service. More

I was at the dealer today for service. Michael Stith was the one helping. He came out with a smile and friendly banter as he proceeded with the initial check in. Once we went through all t Michael Stith was the one helping. He came out with a smile and friendly banter as he proceeded with the initial check in. Once we went through all the things that needed to be done and narrowed that down to what I absolutely had to do this trip, I settled in for the wait. He kept me up to date on the status and timing. At the end he made me smile when he went above and beyond to save me some money. Anything helps when it comes to service. And Michael worked his magic with a smile (and some office singing). More