Loyalty Toyota Richmond

Received outstanding service from brittany Tench and her team at loyalty toyota I recommend everyone give them a try team at loyalty toyota I recommend everyone give them a try More

Guy Gordon, was such a great help to me in helping me make the right choice of vehicle and guiding me every step of the way. All members were courteous, helpful and generous of their time to get the rig make the right choice of vehicle and guiding me every step of the way. All members were courteous, helpful and generous of their time to get the right deal in the buying process. More

Had my truck serviced at Loyalty Toyota and Michael Stith was my service writer. Michael is very knowledgeable, professional and friendly. Michael Stith always displays great customer service everytime I get was my service writer. Michael is very knowledgeable, professional and friendly. Michael Stith always displays great customer service everytime I get my truck serviced at Loyalty Toyota. I take my truck to Loyalty because I trust Michael Stith and I know that he has his customers best interest in mind. He won’t steer you wrong. More

Loyalty Toyota Parise excellent service and a great value. Their staff are kind and very helpful. value. Their staff are kind and very helpful. More

He is doing good job . He help me fit on my schedule. I recommend to everyone! He help me fit on my schedule. I recommend to everyone! More

I would NOT recommend Loyalty Toyota for anyone looking for a new vehicle. I went there on 9/29/22 in search of a new 2023 Camry but unfortunately due to the market, there were none available so you have t for a new vehicle. I went there on 9/29/22 in search of a new 2023 Camry but unfortunately due to the market, there were none available so you have to put 1K down in order to reserve the car. I was told that if I changed my mind, didn't like the car or if anything came about I could get a refund. Well unfortunately I decided to change my mind because I was unhappy with their services and now all of a sudden they are saying that I CANNOT get my money back, even though the car still has not arrived. I put the money down to reserve the car, it was NOT a bill of sale or purchase of the car at all. I did not even sign the contract stating that the car would be mine. This is unacceptable and I will be getting my lawyer, the Better Business Bureau and the local news involved... please go elsewhere because many of places allow refunds with no problem. BEWARE! More

David Busby is a top of line representative. Very concerned and on top on the things that matter. My time is top tier to me and getting the service I need. He deserves a raise! Thanks Loyatly fo Very concerned and on top on the things that matter. My time is top tier to me and getting the service I need. He deserves a raise! Thanks Loyatly for hiring him! More

Brittany Tench was my service adviser and as always she was pleasant and extremely helpful. I wouldn't consider taking my Toyota anywhere else. She explained all the services and that was appreciated. T was pleasant and extremely helpful. I wouldn't consider taking my Toyota anywhere else. She explained all the services and that was appreciated. There was a slight problem with my service engine light after the service but everyone was quick to correct it. More

The service provider was very friendly, professional, knowledgeable and she provided updates on the status of my vehicle. Most importantly, her customer service was outstanding. Service well done. knowledgeable and she provided updates on the status of my vehicle. Most importantly, her customer service was outstanding. Service well done. More