Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Toyota Richmond
Chester, VA
1,305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,305 reviews
December 28, 2022
This dealership has been so good to us, whether, we are buying a vehicle or just having one services. Stewart Winstead goes out of his way to help us with whatever is needed at the time we visit him. He h buying a vehicle or just having one services. Stewart Winstead goes out of his way to help us with whatever is needed at the time we visit him. He has always been very professional and took care of us whenever we needed anything. I highly recommend Stewart Winstead to all my family and friends. More
by hdmom
Employees Worked With
Stewart Winstead
December 28, 2022
Great service. Francis De Leon was excellent! She was knowledgeable and professional. I dropped my truck off and she kept me informed. Francis De Leon was excellent! She was knowledgeable and professional. I dropped my truck off and she kept me informed. More
by Chitwoodc
Employees Worked With
Frances De Leon
December 23, 2022
Good service but as always it took longer than they said it would. And although it was thorough, the paper printout was way overboard and unnecessary… and wasteful. it would. And although it was thorough, the paper printout was way overboard and unnecessary… and wasteful. More
by teaks4
Employees Worked With
Michael Stith.
December 22, 2022
Stuart Winstead is the only person I select as advisor when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who knows this.He comes highly recommended from friends and I see why after having different advisors.He is the best !! More
by wheele333
Employees Worked With
Stuart Winstead
December 16, 2022
There's a great team down there. They've taken awesome care of my car as long as I've had it (most recently, it was Michael S, but I've never had a bad service advisor) The best end They've taken awesome care of my car as long as I've had it (most recently, it was Michael S, but I've never had a bad service advisor) The best endorsement I can give them is that when my car got totaled a week after I got it out of the shop, I contacted loyalty to get my next car. When it's time for that one to get serviced, I'll be back! More
by Rae
Employees Worked With
Michael Stith
December 16, 2022
Bailey Roman was excellent he came out to let me know what was going on with my vehicle and also gave me two different price so that I may pick for myself. Appreciated his help. what was going on with my vehicle and also gave me two different price so that I may pick for myself. Appreciated his help. More
by charity.dawn
Employees Worked With
Can't remember name of mechanic did my reset for me
December 16, 2022
The dealership took care of my daughter. Unfortunately, we were not able to use the military discount, after being told my daughter would qualify. Tttt hen the dealership had to try several Unfortunately, we were not able to use the military discount, after being told my daughter would qualify. Tttt hen the dealership had to try several different lenders before they found one that would allow me to have 3 car loans at the same time. But the staff was very friend and helpful. More
by Hansao72
Employees Worked With
Hasaan Bah
