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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,280 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

November 17, 2022

Everyone is friendly and professional. I think I got an honest deal when I purchased my RAV More

by Vinnieferr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Nov 23, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your wonderful review! We are so glad that our team took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

Nov 23, 2022 -

Vinnieferr responded

Happy Thanksgiving

November 12, 2022

WOW! ! Best team ever, Stewart Winstead and Ross. #1 in Richmond. Top Service, FRIENDLY, and they truly care. More

by Valerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Nov 12, 2022 -

Valerie responded

WOW!! Best Team in Richmond. Stewart Winstead and Ross. #1 Service team. Top Service. Friendly and they Truly care. I won’t take my car to anyone else.

Nov 15, 2022 -

Loyalty Toyota Richmond responded

Valerie, Thank you so much for your excellent review! It is an honor to have your confidence and loyalty, and we are so glad that Stewart and Ross could provide you with the top-notch service that you deserve. We look forward to continue providing you and your vehicle with our best care in your visits to come!

November 11, 2022

Brian in service provides very detail and personable customer service. He listens and really pays close attention to the customers needs. More

by Kbrittnfs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Nov 11, 2022 -

Loyalty Toyota Richmond responded

Thank you for leaving Brian this positive review! We are so glad that he could provide you with the quality service that you so much deserve. Our customers' satisfaction is our utmost priority. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 08, 2022

I recently purchased a Toyota Highlander Hybrid from Loyalty Toyota from Biju. My post purchase experience is just as good as my initial purchase experience. Biju remains in touch to ensure my satisfact More

by thollinwright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Way, Biju Kanamobil
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Nov 09, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review! We are happy to hear that Biju and Patrick could provide you with the quality service that you so much deserve, and we will certainly continue to provide you with nothing less in your visits to come! Please do not hesitate to let us know how we may be of further service to you and your Toyota Highlander Hybrid.

November 05, 2022

Always trying to reach out and do update me about the car that I want. More

by Nicole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hassan Bah
Report | Print
Nov 09, 2022 -

Loyalty Toyota Richmond responded

Nicole, Thank you so much for your positive review! We are so glad that our team could provide you with top-notch service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

November 04, 2022

Michael Stith gave me excellent service and was very courteous towards me. He kept me informed about what was going on with my vehicle. The only problem I had was after I picked up my vehicle was that t More

by hcp.93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
November 04, 2022

I took my new Toyota Tundra TRD PRO in for its First Service Visit. It took a month to schedule it. MIke Myers was my Service Rep- he was knowledgeable and professional and very courteous. Mike was More

by JBronius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Report | Print
November 03, 2022

They were very friendly and helpful with the process of getting my truck done in a timely manner. More

by LC Nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Nov 03, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 29, 2022

5000. Dealer markup makes me walk away without even considering a purchase from the dealership More

by Greatvalu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike meyers
Report | Print
October 26, 2022

I appreciate the friendly and quick service that I received for my 4Runner this week More

by obxtan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Stith
Report | Print
Nov 03, 2022 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are so glad that our team took great care of you and your Toyota 4Runner! It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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