Loyalty Toyota Richmond

I got car I wanted. I had a piece of metal in front tire and didn't have to wait long due to Bailey's diligence. I had a piece of metal in front tire and didn't have to wait long due to Bailey's diligence. More

So very professional and the atmosphere is great. .. but how does 1 tire needing to be replaced reduce your bluebook offer by $3000? Rear passenger tire was causing vibration (worn to the white thread .. but how does 1 tire needing to be replaced reduce your bluebook offer by $3000? Rear passenger tire was causing vibration (worn to the white threads and included in the bluebook assessment) and they offered me the price of an as-is vehicle...76000 miles and the only other issues are the tpms on 1 tire(same tire) and the rugs need to be shampooed... today is 12/10/22... will post a YouTube video of before and after i shampoo and show there's no vibration without the car moving...you will laugh when i say what they offered in comparison to what you see in the video. This was a loss for their acquisitions department... oh, how the grinch almost stole Christmas More

Joanna helped me and she was great I completely wiffed on remembering the day of my schedule and came in a week late and she was able to get me in as a walk in and the service team still got my vehicle done remembering the day of my schedule and came in a week late and she was able to get me in as a walk in and the service team still got my vehicle done way before I had expected them to. I’ve never had a bad experience in the 3 years I’ve been going to this dealership. More

Hassan Bah very professional and helpful. I advance great experience at Loyality Toyota. This my 5th new toy car. Thank you Hassan for all great service. I advance great experience at Loyality Toyota. This my 5th new toy car. Thank you Hassan for all great service. More

I was at the dealer today for service. Michael Stith was the one helping. He came out with a smile and friendly banter as he proceeded with the initial check in. Once we went through all t Michael Stith was the one helping. He came out with a smile and friendly banter as he proceeded with the initial check in. Once we went through all the things that needed to be done and narrowed that down to what I absolutely had to do this trip, I settled in for the wait. He kept me up to date on the status and timing. At the end he made me smile when he went above and beyond to save me some money. Anything helps when it comes to service. And Michael worked his magic with a smile (and some office singing). More

Everyone is very helpful, they get you in and out quickly, always pleased with everything so far quickly, always pleased with everything so far More

Every time I need to get any services done, Mr. Michael Stith always takes care of me. He make sure I know what I need and what needs to wait. Definitely, my go to service rep! Michael Stith always takes care of me. He make sure I know what I need and what needs to wait. Definitely, my go to service rep! More

Scheduling was a breeze, and the service was great. Overall, a wonderful experience worth the service department. Overall, a wonderful experience worth the service department. More

This visit went extremely well. From Brittany Tench to getting my car service in a timely matter. I wasn't pressured, I was extremely impressed of the way Brittany checked me in a From Brittany Tench to getting my car service in a timely matter. I wasn't pressured, I was extremely impressed of the way Brittany checked me in and concluded my visit. More

Wow! I never could have imagined the power of a high volume dealership and superior employees when buying a car! I thought buying a car was the same ever I never could have imagined the power of a high volume dealership and superior employees when buying a car! I thought buying a car was the same everywhere. Self-interested salesmen from whom I had to protect myself. Aggressive finance departments insisting I use their financing and selling me unnecessary warranty extensions. My salesman got me my desired car ahead of about 10 other dealers ranging from N. Carolina, W. VA, to Pennsylvania. Some people in the country have languished for a over year on waitlists awaiting an allocation of a vehicle but Loyalty’s high volume means they have more vehicles to offer and are more likely to get the model/features you desire. Instead of a year, I waited 2 months. My salesman SK was one of the only salesman out of the mid Atlantic region in this time period who listened and remembered what I was looking for and didn’t waste time offering me cars I wouldn’t want. And he got me my dream car when most other people looking for my car have had to compromise on their wish list (according to a Facebook group I’m in for people looking to buy and loving this car). Just stellar! Also, I thought he handled well my becoming a challenging customer when I misunderstood a communication due to my extreme fatigue. I became adamant about resolving something that he must have thought I was being crazy about for 30 minutes. I don’t know how he kept a straight face and continued being kind and respectful when I was being wrong and persistent about it. As for Justin Hinds in the finance department, he got me an interest rate that beat my “unbeatable” rate from USAA by a point. I’m incredulous. He sold me a lifetime bumper to bumper warantee that no other dealership in the country is authorized to offer. That warantee is so amazing that my mother is thinking of traveling here from Texas to buy her next vehicle from this team. Amazing! I will never buy a Toyota anywhere else going forward. More