Loyalty Toyota Richmond

The atmosphere is pleasant. Employees are knowledgeable and courteous. Brittany Tench was so helpful yesterday.. Had to leave vehicle overnight. She made arrangements for a rid Employees are knowledgeable and courteous. Brittany Tench was so helpful yesterday.. Had to leave vehicle overnight. She made arrangements for a ride home and to get back when my vehicle is ready.. Thanks for caring about your customers. More

The service was Excellent Extremely Friendly people Keep doing what your doing It is definitely working people Keep doing what your doing It is definitely working More

The employees were welcoming and friendly. The dealership was clean and open and I was greeted with a smile. The dealership was clean and open and I was greeted with a smile. More

Elwood “Pete” Burrow is the best sales person they have! He always ensures that his customers receive 5 star treatment! He always ensures that his customers receive 5 star treatment! More

My recent experience was very pleasant from beginning to end. They truly made the customers feel welcomed and comfortable. end. They truly made the customers feel welcomed and comfortable. More

Wow I cannot say enough this dealership is the bomb. I tried to buy at another local Toyota Dealership and the manager there was less than professional. Loyalty however is A+. David Minter went above I tried to buy at another local Toyota Dealership and the manager there was less than professional. Loyalty however is A+. David Minter went above and beyond he was so helpful with all the information, with the next day follow up call to make sure I had no questions. It was like I had known him for a long time very friendly and easy to talk to. I can say this was a very pleasant buying experience. I will and have referred people to him and Loyalty. Karen in finance was wonderful friendly and worked with us. I will be Loyal to Loyalty Toyota for a long long time! More

Appointment on time and kept you informed. Explained everything and was most knowledgeable. Appreciate the free coffee and donuts in the early morning. Explained everything and was most knowledgeable. Appreciate the free coffee and donuts in the early morning. More

Stewart Winstead is who we always ask for to help us. He is very professional and lets us know when something different has to be done. He always calls before anything is done to our 4 runner. Stewart He is very professional and lets us know when something different has to be done. He always calls before anything is done to our 4 runner. Stewart Winstead would be recommended to all my family and friends. More

Everyone was so helpfup and easy process. Mr. Stith was so helpful and let me know where my car was during the whole process. Mr. Stith was so helpful and let me know where my car was during the whole process. More

Brittany tench was very friendly and informative about work being performed, also called when work was finished work being performed, also called when work was finished More