Loyalty Toyota Richmond

I went in to have my oil change and state inspection done on my Toyota Tacoma. Exceptional customer service by David Busby! Communication was great and it was done quickly. on my Toyota Tacoma. Exceptional customer service by David Busby! Communication was great and it was done quickly. More

RAV4 Hybrid brought in for scheduled 100,000 miles service. Patrick Way reviewed past history and made recommendation associated with the 100000 mile service. Patrick was very professional and carefu service. Patrick Way reviewed past history and made recommendation associated with the 100000 mile service. Patrick was very professional and carefully listen to my needs. More

Well managed and well staffed dealership from sales to service everyone is professional and polite service everyone is professional and polite More

Mike, as always, was very helpful in answering my questions on the 2002 Toyota Avalon that we have serviced regularly at Loyalty and the 2022 Highlander that we purchased from Loyalty last year. He questions on the 2002 Toyota Avalon that we have serviced regularly at Loyalty and the 2022 Highlander that we purchased from Loyalty last year. He always provides great advice on what services are required. More

The dealership was bright, well staffed and welcoming. My salesperson, Chris Blanc, was articulate and knowledgeable about the car I was interested in and navigated me through the bevy of questions I had My salesperson, Chris Blanc, was articulate and knowledgeable about the car I was interested in and navigated me through the bevy of questions I had, The Dealership manager, Jamie Davis, took the time to make sure my visit and experience exceeded expectations. More

Sending a big shout out to Dana Reed, Assistant Service Manager and her team team at Loyalty Toyota. I was experiencing difficulty with defective (Noisy) windshield wipers on my 21 Toyota Venza. She assure Manager and her team team at Loyalty Toyota. I was experiencing difficulty with defective (Noisy) windshield wipers on my 21 Toyota Venza. She assured me the blades could be replaced without additional costs. Dana ordered the blades right away and had them installed within 5 minutes of my arrival to the dealership. Dana made this process smooth and pleasant. Her customer service was outstanding! In fact, the entire team was courteous and respectful from start to finish. Loyalty Toyota lived up to there name. I really appreciate how the team took exceptional care of my needs. What a great experience! Thanks!! More

Appreciate the detailed written and verbal communication - in advance and while on-site for the service. - in advance and while on-site for the service. More

David Minter was the sales person that helped us the purchased of the Toyota Tacoma. He was very nice and friendly. purchased of the Toyota Tacoma. He was very nice and friendly. More

Wow! What a great experience from a salesman that really cares and is willing to go the extra mile. David not only found my dream vehicle he explained t What a great experience from a salesman that really cares and is willing to go the extra mile. David not only found my dream vehicle he explained the process step by step and comminicated with me regularly. Highly recommend David Minter as your next salesman you will be in good hands if you do. More

There was no pressure to buy, everything was thurley explained right down to the finance person. Hassan was great! He even taught us a few things about our Highlander that we didn't know. That alone was explained right down to the finance person. Hassan was great! He even taught us a few things about our Highlander that we didn't know. That alone was worth the trip from Williamsburg. Thanks and looking forward to the service. L. Heath More