Loyalty Toyota Richmond

Stuart Winstead is the only person I select as advisor when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who when I make a service appointment..Most of the time I have to wait a couple of weeks before he’s available..Which tells you I’m not the only one who knows this.He comes highly recommended from friends and I see why after having different advisors.He is the best !! More

Bailey was a great associate to work with, he was insightful and very helpful. Thanks insightful and very helpful. Thanks More

There's a great team down there. They've taken awesome care of my car as long as I've had it (most recently, it was Michael S, but I've never had a bad service advisor) The best end They've taken awesome care of my car as long as I've had it (most recently, it was Michael S, but I've never had a bad service advisor) The best endorsement I can give them is that when my car got totaled a week after I got it out of the shop, I contacted loyalty to get my next car. When it's time for that one to get serviced, I'll be back! More

Bailey Roman was excellent he came out to let me know what was going on with my vehicle and also gave me two different price so that I may pick for myself. Appreciated his help. what was going on with my vehicle and also gave me two different price so that I may pick for myself. Appreciated his help. More

She was friendly, knowledge and was very communication with me about what l done on my car. Her name is Brittany Tench. I appreciate your assistance. with me about what l done on my car. Her name is Brittany Tench. I appreciate your assistance. More

Very knowledgeable people from salesman - Hassan Bah - and Finance Manager - Karen Jarrell. Hassan was very helpful with setting up and explaining the electronic features on the Tacoma. Over all a great and Finance Manager - Karen Jarrell. Hassan was very helpful with setting up and explaining the electronic features on the Tacoma. Over all a great experience. Oh, and I love the truck. More

Michael Stith, I can’t thank you enough for what you did for me. I know some people don’t get recognized for what they do,but I hope this lets everyone you work for know how much you helped me…. Joan Tinche for me. I know some people don’t get recognized for what they do,but I hope this lets everyone you work for know how much you helped me…. Joan Tincher More

Our purchase of our 2023 RAV-4 was seamless, easy and actually pleasant. Our Sales Consultant, Ryan Householder was wonderful and Damion Whitehead the Finance Manager treated us with respect and actuall actually pleasant. Our Sales Consultant, Ryan Householder was wonderful and Damion Whitehead the Finance Manager treated us with respect and actually helped us get a great deal. Loyalty stepped up and gave us what we needed for our trade to make things happen. We are very pleased and recommend this dealership whole heartedly. The extended warranty we decided to purchase is outstanding. If we experience a mechanical failure other than wearable part, its covered (FOR LIFE) !!! We will be purchasing again!!!! Lifetime oil changes FREE! State Inspections for life FREE! WOW! More

I just love getting my lifetime oil change. My Service Guy is very courteous and provides great customer service. A few times when I did not have all the money for required maintenance, he woul My Service Guy is very courteous and provides great customer service. A few times when I did not have all the money for required maintenance, he would suggest what’s priority and schedule the rest at a more convenient time for me. More