Loyalty Toyota Richmond

Muy amable sus empleados, bien rápido el servicio, limpieza excelente, me encanta y lo recomiendo limpieza excelente, me encanta y lo recomiendo More

Bailey was awesome! Professional and nice! I was a tad disappointed an oil change took an hour and 30 min. Professional and nice! I was a tad disappointed an oil change took an hour and 30 min. More

Dana Reed was professional and friendly. She helped me get in and out quickly. The experience was pleasant. She helped me get in and out quickly. The experience was pleasant. More

Thanking S. K. for helping me find a used Toyota Rav 4 that was what i needed for now - excellent customer service and follow up like "old" school - answered all K. for helping me find a used Toyota Rav 4 that was what i needed for now - excellent customer service and follow up like "old" school - answered all my questions - along with Tina in Finance - great service can see why they command repeat customers. More

I want to thank SK for his excellent customer service and follow up concerning my recent purchase of a Rav 4 Hybrid. He not only told me what to expect, but he also showed me online. All through the proces follow up concerning my recent purchase of a Rav 4 Hybrid. He not only told me what to expect, but he also showed me online. All through the process, he kept me informed of progress with text messages, emails, and pictures every step of the way up to the day of delivery. I highly recommend him as your sales consultant if you are looking for a car. More

Go see Biju, He is wonderful and got me Great deal on my car. Buying a car should be like this. The gave me more than market valve on my trade. Wonderful dealership, great customer service, friendly staff, car. Buying a car should be like this. The gave me more than market valve on my trade. Wonderful dealership, great customer service, friendly staff, knowledgeable, understanding, and great to do business with. Honestly it’s the fastest I have ever bought a car. The dealership is clean and well-kept. Finance people are honest and want to take care of you. They want you to enjoy your car and not worry about the little things. Warranties are really lifetime awesome! The service and parts department is amazing and will answer any questions you have. They truly do treat you like family. I will be buying my cars from here for the rest of my life! More

I like to thank S. K for being such a wonderful sales person. He help me find the car that I was looking for a 2023 Toyota RAV4. It is such a beautiful SUV. Thank You ag K for being such a wonderful sales person. He help me find the car that I was looking for a 2023 Toyota RAV4. It is such a beautiful SUV. Thank You again for helping me with the purchase of my new Rav4. Debra More

Want to be lied to? Want to work with an unethical dealership? Then this is THE pace for you. They will narrate a great story for you, convince you in making the best de Want to work with an unethical dealership? Then this is THE pace for you. They will narrate a great story for you, convince you in making the best decision ever, but when its time for them to deliver- good luck. They will weasel there way out of honoring their own word, they will outright lie to you, and then pass the buck. They do not honor their word, they do not honor their commitments. They will do or say anything to get what THEY want. Once they have what they want, forget about accountability. Ethics, hard to find there. Honesty- look quick you might miss it. Toyota makes a great car. I have been to several Toyota dealerships but have never been outright lied to as much as I did when I went to Loyalty. If you don't care about customer service, don't mind them changing agreed terms to suit their needs, don't mind getting lied to and cheated then they are the place to go! More

Service was wonderful, Thank you to my salesperson Mr. Elwood Burrow for a great buying experience on my new 2023 Toyota Rav4. Elwood Burrow for a great buying experience on my new 2023 Toyota Rav4. More

Great service, timely and organized, everyone was helpful and courteous. Steve Bess and Conner Leong took good care of me. and courteous. Steve Bess and Conner Leong took good care of me. More