Loyalty Toyota Richmond

Bailey Romain addressed my one year inspection with sincere outstanding customer service. I was kept informed of the process and Service on my 2023 RAV4 was completed within the projected time frame. sincere outstanding customer service. I was kept informed of the process and Service on my 2023 RAV4 was completed within the projected time frame. More

When I think about amazing customer service…Brian Johnson comes to mind. Hands down he is the best ever!!!! From holding my car down to shutting it at the end. All I can say is he get the job done & always h comes to mind. Hands down he is the best ever!!!! From holding my car down to shutting it at the end. All I can say is he get the job done & always has a smile on his face! More

Absolutely love Brittany Tench in the Service Dept at Loyalty! She is very knowledgeable and always answers all my questions! She gives me affordable options and always lets me know what is most importan Loyalty! She is very knowledgeable and always answers all my questions! She gives me affordable options and always lets me know what is most important and schedules accordingly. Her kind and courteous attention to detail is second to none! Always ask for Brittany! More

My car is a year old now and needed regular maintenance. David Busby is our service rep and is always very helpful and knowledgeable. He always gets our cars taken care of and back to us when promised. It' David Busby is our service rep and is always very helpful and knowledgeable. He always gets our cars taken care of and back to us when promised. It's great to work with someone who has tremendous pride in their work. More

Stewart Winstead has taken care of our 2019 4 Runner ever since May 2019. He is very professional and keeps us informed if we need anything else done. since May 2019. He is very professional and keeps us informed if we need anything else done. More

David Busby provided outstanding customer service. After conveying my assessment of the issue with the Android Auto navigation interface, he was able to determine several possible causes. Ultimately, After conveying my assessment of the issue with the Android Auto navigation interface, he was able to determine several possible causes. Ultimately, he recommended a solution that would resolve the interface issue. His recommendation resolved the issue. I was also impressed by the overall attitude displayed by the other service managers. More

Stewart Winstead was very professional and knowledgeable. I am a senior and he explains the way I can understand. I am a senior and he explains the way I can understand. More

Clean waiting area, friendly, courteous people. David Busby was the best. Took care of everything. David Busby was the best. Took care of everything. More

Outstanding customer service! I've worked with several service techs in the past; however, I had the great pleasure to work with Brittany Tench this visit! She's definitely an ass I've worked with several service techs in the past; however, I had the great pleasure to work with Brittany Tench this visit! She's definitely an asset to the dealership and I value her expertise and positive demeanor! More

M. Brown was right on top of things and took care of covering all that was need to be done. Work well done and in and out in good time. covering all that was need to be done. Work well done and in and out in good time. More