Loyalty Toyota Richmond

John Martin made the process of buying my new Toyota as painless as possible, found me the car I wanted with the features I wanted and most importantly at the price I wanted. In addition, he has continued painless as possible, found me the car I wanted with the features I wanted and most importantly at the price I wanted. In addition, he has continued to provide excellent service even after the sale. He always stops over to say hello when he sees me in for service and follows up to make sure I'm happy with my car. I've had nothing but positive experiences with John and Priority Toyota! More

My overall experience with Priority Toyota was excellent. Mr. Paul Berry was a pleasure to work with. I explained to Paul what I was looking for and how I wanted to make the purchase. Paul was in constant co Mr. Paul Berry was a pleasure to work with. I explained to Paul what I was looking for and how I wanted to make the purchase. Paul was in constant contact with me. In fact Paul would call at least once a week to check the status of my plans and make sure I was still interested. In fact, the week of my purchase, my present vehicle broke down on me out of state. Once I got the ball rolling to get the necessary funds, I contacted Paul and informed him that I was ready to make a deal. The day that I returned from out of town, Paul had located the vehicle that I was to purchase. I signed the necessary papers that day and my vehicle was delivered on the next day. Paul was an excellent salesman. My best friend found a car on the web site and I sent her to Paul the same day and she, too, purchased a vehicle from Paul. I would recommend any one of my friends to visit Priority Toyota in Chester, Virginia and I would definitely send the specifically to MR. PAUL BERRY. Thank you for making my retirement present to myself an enjoyable experience. Wanda R. Henderson More

Priority Toyota is a really great dealership especially with the "Priorities for life". My Dealer was great. with the "Priorities for life". My Dealer was great. More

Great experience. Brian could not have been more helpful. I would buy another car from him anytime. His knowledge of the product and professionalism were outstanding. I could not have bben in better hands. I I would buy another car from him anytime. His knowledge of the product and professionalism were outstanding. I could not have bben in better hands. I was buying this car for my daughter and Brian made her feel very comfortable. More

I have purchased several Toyota's over the last ten years and my purchasing experiance with Priority Toyota was the best experiance I have ever had. Skip Davis, my salesperson, was polite, patient, efficient and my purchasing experiance with Priority Toyota was the best experiance I have ever had. Skip Davis, my salesperson, was polite, patient, efficient and knowledgeable. He went way beyond what is expected to make sure that I understood everything, as well as made sure that I got everthing I was looking for. He made the whole process a very easy one. I will definately tell all my friends and relatives to go see Skip Davis when they need a new car. More

As a first time car buyer I did my research. After going to Haley Toyota and being ignored I gave Priority a call. Ward met me at the door with a friendly smile and greeting. He told me everything about t to Haley Toyota and being ignored I gave Priority a call. Ward met me at the door with a friendly smile and greeting. He told me everything about the Prius he could and we took a test drive. I wanted the car, but I wanted to bring in my Dad to ask Ward all the questions I didn't know the answer to....you know everything about the motor. So the next day I returned with Dad. My Dad was not very easy to get along with and was rather rude at times, but Ward took it like a champ and I walked out of the door with a new Prius. Even now I can still pick up the phone and give Ward a call if I have a question. I have even called him on a Sunday and he was able to help me set up a service appointment for Monday because I had an alarm going off. (it turned out that I just hadn't closed my door tight) I can't praise Ward enough! He was and still is wonderful! I look forward to being a client of his for a very long time! So if you are looking to buy a Toyota give Ward a call at Priority! More

John was a pleasant person to deal with. Was very clear about every detail and I would recommend him to anybody that is looking for a new car. He even keeps up with you after purchase and will help with sc about every detail and I would recommend him to anybody that is looking for a new car. He even keeps up with you after purchase and will help with scheduling your maintenance appointments that you need to go in for. You won't be disappointed. More

John is a longtime friend and alot of people hate to mix friends with business. But everything was handled in a professional and timely manner. We researched a long time on the Scion XB & John helped with a friends with business. But everything was handled in a professional and timely manner. We researched a long time on the Scion XB & John helped with any answers we could not figure out. Priorities for Life Rocks! The XB is a nice ride. The staff @ Priority are what customer service is all about. I would highly recommend them to anyone. More

When they were Martin Toyota, they were a very good dealership. However, once Priority took over, it became immeiately obvious that all they cared about was extracting as much money as possible fr dealership. However, once Priority took over, it became immeiately obvious that all they cared about was extracting as much money as possible from you, regardless of what you were asking for. The service dept is more interested in "up selling" than providing good service. There is no emphasis on Customer Satisfaction I went to look at a new Tundra. I was in the beginng stages of purchasing - just looking. However, I tested them on the deal they would make, and they started extreme pressure sales tactics. switching up salesman, managers, they got my got my current trucks keys and registration and would not give them back. These tactics may work on others, but I was extremely uncomfortable. More