Loyalty Toyota Richmond

Go see Biju, He is wonderful and got me Great deal on my car. Buying a car should be like this. The gave me more than market valve on my trade. Wonderful dealership, great customer service, friendly staff, car. Buying a car should be like this. The gave me more than market valve on my trade. Wonderful dealership, great customer service, friendly staff, knowledgeable, understanding, and great to do business with. Honestly it’s the fastest I have ever bought a car. The dealership is clean and well-kept. Finance people are honest and want to take care of you. They want you to enjoy your car and not worry about the little things. Warranties are really lifetime awesome! The service and parts department is amazing and will answer any questions you have. They truly do treat you like family. I will be buying my cars from here for the rest of my life! More

I like to thank S. K for being such a wonderful sales person. He help me find the car that I was looking for a 2023 Toyota RAV4. It is such a beautiful SUV. Thank You ag K for being such a wonderful sales person. He help me find the car that I was looking for a 2023 Toyota RAV4. It is such a beautiful SUV. Thank You again for helping me with the purchase of my new Rav4. Debra More

Want to be lied to? Want to work with an unethical dealership? Then this is THE pace for you. They will narrate a great story for you, convince you in making the best de Want to work with an unethical dealership? Then this is THE pace for you. They will narrate a great story for you, convince you in making the best decision ever, but when its time for them to deliver- good luck. They will weasel there way out of honoring their own word, they will outright lie to you, and then pass the buck. They do not honor their word, they do not honor their commitments. They will do or say anything to get what THEY want. Once they have what they want, forget about accountability. Ethics, hard to find there. Honesty- look quick you might miss it. Toyota makes a great car. I have been to several Toyota dealerships but have never been outright lied to as much as I did when I went to Loyalty. If you don't care about customer service, don't mind them changing agreed terms to suit their needs, don't mind getting lied to and cheated then they are the place to go! More

Service was wonderful, Thank you to my salesperson Mr. Elwood Burrow for a great buying experience on my new 2023 Toyota Rav4. Elwood Burrow for a great buying experience on my new 2023 Toyota Rav4. More

Great service, timely and organized, everyone was helpful and courteous. Steve Bess and Conner Leong took good care of me. and courteous. Steve Bess and Conner Leong took good care of me. More

I went in to have my oil change and state inspection done on my Toyota Tacoma. Exceptional customer service by David Busby! Communication was great and it was done quickly. on my Toyota Tacoma. Exceptional customer service by David Busby! Communication was great and it was done quickly. More

RAV4 Hybrid brought in for scheduled 100,000 miles service. Patrick Way reviewed past history and made recommendation associated with the 100000 mile service. Patrick was very professional and carefu service. Patrick Way reviewed past history and made recommendation associated with the 100000 mile service. Patrick was very professional and carefully listen to my needs. More

Well managed and well staffed dealership from sales to service everyone is professional and polite service everyone is professional and polite More

Mike, as always, was very helpful in answering my questions on the 2002 Toyota Avalon that we have serviced regularly at Loyalty and the 2022 Highlander that we purchased from Loyalty last year. He questions on the 2002 Toyota Avalon that we have serviced regularly at Loyalty and the 2022 Highlander that we purchased from Loyalty last year. He always provides great advice on what services are required. More

The dealership was bright, well staffed and welcoming. My salesperson, Chris Blanc, was articulate and knowledgeable about the car I was interested in and navigated me through the bevy of questions I had My salesperson, Chris Blanc, was articulate and knowledgeable about the car I was interested in and navigated me through the bevy of questions I had, The Dealership manager, Jamie Davis, took the time to make sure my visit and experience exceeded expectations. More