Loyalty Toyota Richmond

John is a longtime friend and alot of people hate to mix friends with business. But everything was handled in a professional and timely manner. We researched a long time on the Scion XB & John helped with a friends with business. But everything was handled in a professional and timely manner. We researched a long time on the Scion XB & John helped with any answers we could not figure out. Priorities for Life Rocks! The XB is a nice ride. The staff @ Priority are what customer service is all about. I would highly recommend them to anyone. More

When they were Martin Toyota, they were a very good dealership. However, once Priority took over, it became immeiately obvious that all they cared about was extracting as much money as possible fr dealership. However, once Priority took over, it became immeiately obvious that all they cared about was extracting as much money as possible from you, regardless of what you were asking for. The service dept is more interested in "up selling" than providing good service. There is no emphasis on Customer Satisfaction I went to look at a new Tundra. I was in the beginng stages of purchasing - just looking. However, I tested them on the deal they would make, and they started extreme pressure sales tactics. switching up salesman, managers, they got my got my current trucks keys and registration and would not give them back. These tactics may work on others, but I was extremely uncomfortable. More