Loyalty Toyota Richmond

The only word I can use to describe this dealership's work ethic, customer service, atmosphere and knowledge of cars is absolutely superb. This was my first time buying a car so I was a little nervous, h work ethic, customer service, atmosphere and knowledge of cars is absolutely superb. This was my first time buying a car so I was a little nervous, however my dealer, Colby Hall, explained everything to me...he even explained some things twice. He was friendly, down to earth, and really knew his stuff. I was able to choose between there extensive selection of Toyotas and was given the features of all the cars. Even when I asked about other brand cars, he did not "put down" any cars but simply gave me comparisons and let me decide. We were able to build rapport with one of the supervisors, O.J. Scheneider, as well. It made me feel very comfortable and made my decison very easy. Plus the price was right along with LIFETIME beneifits. This dealership should definitely be on top of your list for dealerships to shop. More

I have been working with Stuart's service team for the past 10+ years. I just purchase my 3rd Toyota and have them all serviced by Priority (and Martin before bought by Priority). Stuart was my service past 10+ years. I just purchase my 3rd Toyota and have them all serviced by Priority (and Martin before bought by Priority). Stuart was my service manager at both dealerships. He has found problems which were not found by others, is always willing to go over in detail any maintenance service which needs to be done and will let me know if it is truly needed. When deciding for a sales person to purchase my new Toyota this month, I first went to Stuart to recommend someone I would like. He was correct -- I have already provided a rating for by sales person. More

Service was great. They worked us in because we were going on vacation the same day. They had everything ready and adjusted correctly quickly so we could be on our way. Thanks to Joe Massey for fitting going on vacation the same day. They had everything ready and adjusted correctly quickly so we could be on our way. Thanks to Joe Massey for fitting us in so quickly. This was greatly appreciated. Thanks to the mechanic who did the work. The adjustments he made were right on. More

If you are in the market for a new or used Toyota, I would suggest you take a trip to Priority Toyota in Chester, VA, and ask for Skip Davis. Upon our arrival, Skip immediately greeted my son and I, an would suggest you take a trip to Priority Toyota in Chester, VA, and ask for Skip Davis. Upon our arrival, Skip immediately greeted my son and I, and began what would eventually turn out to be my best car buying experience ever. Although, I wasn't looking to purchase a vehicle that day, I was in the market for one very soon. After looking at many different vehicles, Skip took ever step necessary to find the right vehicle to fit both my wants and needs. We did find that vehicle, and with the help of his management team, they put together a fantastic deal without pressure, gimmicks, or back and forth negotiating. I am now the happy owner of a new Tundra Limited 4x4. Thank you Skip! I will definately be back to purchase my next vehicle. RDL Richmond, VA More

We visited Priority on May 23, 2009 to basically see what cars and deals were available. Rick met us at the door with a smile and positive attitude. We walked the lot and found a 2010 Camry that was asking t cars and deals were available. Rick met us at the door with a smile and positive attitude. We walked the lot and found a 2010 Camry that was asking to be taken home. After talking with Chad and Rick, a deal was reached that I thought was the best that I could have received and decided to act on. Rick got the ball moving by having the car started in the process of being cleaned for delivery that same day. Then came the paperwork and offers of some extra warranties with Angela and decided to take advantage of some that would insure the new car appearance for some years to come. Rick, Angela and Chad explained everything sufficiently and all T's were crossed and I's dotted and we were driving our new car home. We returned three days later for some things to be done that we had purchased and everything was taken care of the first time. I truly believe that Prioity Toyota wants to be your dealership for life and will go the extra mile to make that happen. More

i began this purchase at another Toyota Dealership, but ended the deal at Priority with Skip Davis. i was purchasing a pre-owned '09 Yaris and trading in a 2006 Ford Focus. Skip Davis made me feel taken ended the deal at Priority with Skip Davis. i was purchasing a pre-owned '09 Yaris and trading in a 2006 Ford Focus. Skip Davis made me feel taken care of. Although the original agreement that had been made to me was not at all something Toyota was willing to agree with, despite the previous salesmans' developing the deal, Skip made sure that i was as well taken care of as possible. i would do it again in a heart beat as long as Skip was the one i was buying from. i can honestly say that the anxiety and frustration i had over not being told the truth in the beginning was high at the time, Skip made sure that i was going to get the best deal possible and again, i would do it again. More

i gave the rating i did b/c i am a first time buyer of any car and i think that the dealership could have educated me a little more on what i was getting myself into. i also noticed that do to a small cre any car and i think that the dealership could have educated me a little more on what i was getting myself into. i also noticed that do to a small credit history that i was unable to get a new car elsewhere w/out a co-signer, so i was greatfull for that. More

Ron Banks was my primary Sales Consultant. His knowledge in explaining the newer model vehicles made me feel comfortable to work with him. Any information that he wasn't knowledgeable of, he admitted it, & in explaining the newer model vehicles made me feel comfortable to work with him. Any information that he wasn't knowledgeable of, he admitted it, & found me the answer at his earliest convenience. I definitely would recommend this gentleman to those who appreciate a hassle free sale. Afterwards, I felt great shaking his hand knowing we closed the deal. Louis Lucas provided great quality service. Chris Southworth handled the finances and thoroughly explained any questions I may have had, putting my mind at ease with the interest rate that I was comfortable with. O.J. Schneider was honest, and truly a man of integrity. Mr. Perno's research ability, managerial skills, and customer relationship displayed qualities of a great leader. Over, MY EXPERIENCE was great. More

Never in my car buying experience has a dealership worked so hard in getting me into the exact vehicle I wanted. Priority Toyota has won my business for ever! I work with over 300 state employees. It may tak so hard in getting me into the exact vehicle I wanted. Priority Toyota has won my business for ever! I work with over 300 state employees. It may take some time, but everyone of these people will know about Prioty Toyota and the GREAT experience I had. More