Loyalty Toyota Richmond

From the moment we called and talked with Ashley, until we walked into the dealership and were met by Carmine Ferrante to sealing the deal with Robert Cooley, we were impressed with the professionalism, fl we walked into the dealership and were met by Carmine Ferrante to sealing the deal with Robert Cooley, we were impressed with the professionalism, flexibility, and patience that every employee displayed while we were there. Our questions were answered throughly, options were explored and honesty abounded. We had visited another Toyota dealership and we were not treated the way we were at Priority Toyota. We would reccomend this dealership to everyone. More

We received wonderful service during our initial phone inquiry, our visit to the dealership, and in the days since we have purchased our vehicle! Our salesperson, Colby Hall, was friendly and knowledgeab inquiry, our visit to the dealership, and in the days since we have purchased our vehicle! Our salesperson, Colby Hall, was friendly and knowledgeable. Jeannine McDevitt offered us a fair price for our trade-in and a fair price on our new Tacoma. More

OMG!!! OMG!!! That was all I was thinking when I left Priority with my new 2009 Camry. I found myself in need of another car, I didn't know what I was going to do. I am a single mom, my son's father is d Priority with my new 2009 Camry. I found myself in need of another car, I didn't know what I was going to do. I am a single mom, my son's father is deceased, and my credit was "jacked" and some of it was not my fault. I had applied for loans and cars,only to find out that the car salesman or anyone else extending credit, really didn't want to hear your problems. My son told me about this guy, Colby Hall, at Priority Toyota that had really helped some people. When I met this young man, he was personable and caring. When he saw that he would need help with the deal he called on the big guns of Jeannine M McDevitt. She and Colby listened to our story then went to work and boy did Jeannine go to work. I am so very Thankful for Colby and Jeannine and Priority Toyota. I left feeling that I have gained more than just an automobile, but I left feeling I have gained new family members. More

I enjoyed my time spent at the dealership. Colby especially made me feel like I was at home and I was very confident with my new purchase when I left. They all worked as a team to make sure that I especially made me feel like I was at home and I was very confident with my new purchase when I left. They all worked as a team to make sure that I was extremely satisfied........ Im still waiting on my Outback giftcard and tote bag!! (LOL) More

A few days ago, A tree fell on my garage and crushed it and totalled all three of my family's cars. We decided to go into debt to purchase one new car for the security of having a reliable vehicle for year and totalled all three of my family's cars. We decided to go into debt to purchase one new car for the security of having a reliable vehicle for years to come, and buy two used cars with what was left of the insurance money (that hopefully will hold out until we can afford to buy better ones). Having to make so many decisions over the past few days has been very stressful. Both Jamik's and Robert's demeanor and compassion helped me to relax throughout the negotiating process. They, and the finance group, did all they could to get me into a car for a price and down payment that I could afford. I found the entire experience to be top notch in the customer service aspect. These guys, and Priority Toyota deserve recognition for jobs well done! More

We were very particular and specific as to what we were looking for, and a little difficult. Jeannine and Ron were more than helpful and not only found one vehicle for us, but found two. They are the bes looking for, and a little difficult. Jeannine and Ron were more than helpful and not only found one vehicle for us, but found two. They are the best to deal with. They went above and beyond helping us and still are very helpful after the sales. More

From first entering the dealership to driving away with our Prius we received exceptional service. Colby was particularly helpful making himself readily available to help us through the process. Also, I our Prius we received exceptional service. Colby was particularly helpful making himself readily available to help us through the process. Also, I am particularly impressed with the free regular service guarantee and the opportunity to receive a free manicure! More

Our experience was great from the first contact via the internet to a quick response from Colby Hall with a phone call to our arrival at the dealership and our purchase of our used minivan. It was a no pr internet to a quick response from Colby Hall with a phone call to our arrival at the dealership and our purchase of our used minivan. It was a no pressure, tour of the minivans that might interest us. Colby heard our request and went a step further to show us something we were not even considering, all the while respectfully giving us our space to decide if the vehicle might meet our needs. Sheldon Pleasant was great also!!! Colby and Sheldon definitely make a great team. Thanks so much for such a pleasant experience. We were referred to you and we will do the same! It was worth the hour and a half drive to Priority Toyota in Chester VA from Newport News, VA! We need a priority on the VA Peninsula!! More

After driving mini vans for 15 years, deciding on the next style of car to purchase was difficult. Months of every kind of research was helpful. I visited 3 dealerships over a 2 week period and was no next style of car to purchase was difficult. Months of every kind of research was helpful. I visited 3 dealerships over a 2 week period and was not pressured at any one. The Camry, the employees, and the Priority for Life program were reasons for returning to Priority Toyota Richmond. I feel comfortable having made this car purchase and comfortable riding in a Camry--a new sedan experience for me. Thank you for your respectful attitude and patience--and making the numbers work for me. More

Would I recommmend Priority Toyota? Yes, for the Priorities for Life that come with used vehicles, and for Jeannine McDevitt's impassioned pleas when settling on the final price. No, for the bit of Priorities for Life that come with used vehicles, and for Jeannine McDevitt's impassioned pleas when settling on the final price. No, for the bit of disrespect expressed towards other vehicle makes and the length of time involved in the dickering process. As I wrote the Gen'l Mgr, Priority would not be the first dealership I'd recommend to friends. Jeannine, you were wonderfully entertaining, and I know where you'd "seen" me. My twin brother had purchased a RAV4 last year(?) from Priority. Excellent memory! Daniel Dykes, thank you for your patience and help in answering questions concerning the warranty requirements and line items on the sales sheet! Tony, I really did enjoy meeting you. Maybe next time we can cut to the chase, eh? I'll be better prepared next time, but it might be another six years! More