Loyalty Toyota Richmond

Mr. Burrow did an excellent job at ensuring my auto needs were met. He went out of his way to ensure that I would be happy, comfortable and satisfied with this major purchase. From the onset, Mr. Burrow mad were met. He went out of his way to ensure that I would be happy, comfortable and satisfied with this major purchase. From the onset, Mr. Burrow made me feel at ease and listened to my priorities and concerns. The patience and willingness to make my visit a success is truly appreciated. All of the staff members I encountered during the process were very professional and courteous. I have no regrets. Thank you very much! More

Elwood really went out of his way to get me the best deal possible. I would highly recommmend his service. Great Job Elwood! possible. I would highly recommmend his service. Great Job Elwood! !!!! More

We have 4 Toyotas in our family and ALWAYS trust the service to Priority Toyota.Our newest Camry falls under Priorities for life-free oil changes and state inspections for life- GREAT DEAL !! But we tak service to Priority Toyota.Our newest Camry falls under Priorities for life-free oil changes and state inspections for life- GREAT DEAL !! But we take our older cars for the quality of service.Honest, dependable and pleasant. Would not go anywhere else ! More

This review is regarding the sales person at Priority Toyota. I recently purchased a used vehicle at the dealership. I stopped by one day (Sunday) and I was shown some used Corrollas by Ellwood Burrow. I Toyota. I recently purchased a used vehicle at the dealership. I stopped by one day (Sunday) and I was shown some used Corrollas by Ellwood Burrow. I told him the price range I wanted the car to fall in. I informed Mr. Burrow that I would come back on Tuesday to see if the vehicles were still available. I called Mr. Burrow on that Tuesday and he met me in the lot to show me other vehilcles as well as one of the others that was shown previously. I test drove that car and I actually purchased it. Mr. Burrow was very knowledgable about the car and the services that the dealership offered. Mr. Burrow has a true passion for sales and customer service. He wants to make sure that the customer is pleased with the product that they are purchasing. I would like to thank him for being patient and for makinfg the process run smooth. Thanks for you hard work. Karen Jarnagin More

There is no other dealership like this in the world!! From the moment you walk in the door until you leave with your new car everything is done with excellence. I have bought 3 new Toyotas from here and From the moment you walk in the door until you leave with your new car everything is done with excellence. I have bought 3 new Toyotas from here and never been disappointed. John is a top-notched salesman and person. While the contract was being written up he even got me lunch! Hard to beat. More

My husband and I had a wonderful sales person Daniel. He went far and beyond what most people would have done. Everything he told us true. I would pass the good word on about our sales person. We come in went far and beyond what most people would have done. Everything he told us true. I would pass the good word on about our sales person. We come in not for sure if we wanted to purchase a car. More

My mother and I worked with Colby for about a month trying to find the perfect car for me. He was persistent in calling and making sure we were pleased. When we finally went in, he had a car saved just trying to find the perfect car for me. He was persistent in calling and making sure we were pleased. When we finally went in, he had a car saved just for me. I absolutely loved it. I was struggling with the idea of payments, but he worked with my mother and I until we decided on a payment plan that worked for both of us. I'm ecstatic that I was able to leave that day with a brand new car that I'm in love with. Colby was extremely friendly and determined to end with happy customers. More

Louis Lucas worked with my mom and I for about a month in order to find the perfect car and payment plan. When I finally went into Priority Toyota, he was very friendly and really wanted to please us. Initia order to find the perfect car and payment plan. When I finally went into Priority Toyota, he was very friendly and really wanted to please us. Initially I was worried that I would leave without a car, but he worked with us for hours to make it happen. I wouldn't have been able to leave with my beautiful brand new car without his help and the help of his coworkers. Thank you!!! More

I had one of the best experiences ever in buying a new car. Skip was exceptional in his knowledge and helpfulness. Everyone I encountered was exceptional. This is not the usual dealership. I was what coun car. Skip was exceptional in his knowledge and helpfulness. Everyone I encountered was exceptional. This is not the usual dealership. I was what counted, my needs, my budget, my time. I don't think I will ever go anywhere else for my car needs. I also look forward to a long realtionship as I keep my new Tacoma in perfect mechanical order. More

my daughter needed a new vehicle recently. we were going to look at several dealerships, including 2 in richmond. we started at priority toyota in chester and test drove an 06 nissan altima. the car was in to look at several dealerships, including 2 in richmond. we started at priority toyota in chester and test drove an 06 nissan altima. the car was in great condition and we both really loved it. elwood was very friendly and authentic. my daughter had a car to trade in and he wanted to make sure that i had an estimate of how much they could give me for her old car, and a price for the altima before we left to look at the other dealerships. he talked with jeanine and they both worked together to make the sale. they gave us such a good deal that i couldn't turn it down, so we never made it up to richmond. now my daughter has a dependable car that will hold its value, and give her many years of good service. that gives me peace of mind, so i don't need to worry as much when she's out on the road. i couldn't ask for anything more. everyone in the dealership was extremely friendly, but elwood was great. he kept going back to jeanine, (who was very busy), to get the deal closed. i was very pleased with the trade in value on her old car, and jeanine met my budget more than halfway. everyone thinks that with the economy the way it is now, that dealers will do anything to sell a car, but i felt very safe and in very good hands, and not pressured at all. i am also glad to support our local economy whenever i can. i will recommend priority toyota to anyone who asks. More