Loyalty Toyota Richmond

On a whim my husband and I went to just go look at vehicles, not expecting we were actually going to make a deal that night. However when Tony Ross approached us and showed us around, we found ourselv vehicles, not expecting we were actually going to make a deal that night. However when Tony Ross approached us and showed us around, we found ourselves in the right vehicle at the right price. It was late at night, but Tony never skipped a beat. He was great even late! He stayed until the lights were out and everyone had gone home, making sure everything was done for us and all of our questions were answered. He was so helpful, my husband dubbed him "Magic Man". We hope to be seeing Tony again soon! More

I visited Priority Toyota a few weeks ago to check out a used Toyota RAV4, did not purchase at that time. The Sales Consultant was so people friendly, knowledgeable with no pressure to buy, I returned a cou used Toyota RAV4, did not purchase at that time. The Sales Consultant was so people friendly, knowledgeable with no pressure to buy, I returned a couple of days ago and purchased the vehicle!!! More

I was very pleased with my experience buying a new vehicle at Priority Toyota. I highly recommend Priority Toyota in which I brought a Corolla. Tony Ross, the sales consultant, did an excellent job of vehicle at Priority Toyota. I highly recommend Priority Toyota in which I brought a Corolla. Tony Ross, the sales consultant, did an excellent job of demonstrating the Corolla's features and walking me through the buying process. Robert Cooley, the Sales Manager was very friendly and personable. They did a spectacular job from the time I walked in the door until I left with my new Corolla. Highly recommended and they provided excellent customer service. I will definitely be a returning customer. Thanks Priority! More

I was very pleased with my experience buying a new vehicle at Priority Toyota. Priority was highly recommended by my daughter who purchased her Scion there two years ago. Larry Bland did an excellent vehicle at Priority Toyota. Priority was highly recommended by my daughter who purchased her Scion there two years ago. Larry Bland did an excellent job of demonstrating the RAV4's features and walking me through the buying process. Ed Salazar was outstanding and went above and beyond my expectations answering all my questions and getting me the best deal possible. Robert Cooley, the Sales Manager was very friendly, personable and went out of his way to make the buying process a pleasurable one. Jack Carpenter in finance was also friendly and helpful. They did a spectacular job from the time I walked in the door until I left with my new Rav4. They also stayed well after closing time to finalize the deal and I never felt rushed or pressured. I bought my first car 33 yrs ago and can honestly say it was the first time I actually enjoyed buying a new vehicle. Highly recommended. Excellent customer service. I will definitely be a returning customer. Thanks Priority! More

My experience with priority and Mr. Jackson were great. They went above and beyond my expectations. They worked to give me the best price on my vehicle and even drove from VA to PA to get the car for me. T They went above and beyond my expectations. They worked to give me the best price on my vehicle and even drove from VA to PA to get the car for me. This is the second new vehicle I have purchased from them and I will continue to do my business with Priority. More

Ms. Kirby was very helpful during my auto purchase. All my questions and concerns were addressed and it was a pleasure working with Ms. Kirby. Also, Priority Toyota ensured that all my questions were answe my questions and concerns were addressed and it was a pleasure working with Ms. Kirby. Also, Priority Toyota ensured that all my questions were answered and I was very pleased when they agreed to replace my windshield after I discovered several specks/small cracks on it. More

We have excellent credit, attempted to purchase 4 vehicles at 4 different times. Always ended up a few miles up the road at HALEY. Haley always was able to provide us with a deal, where as PRIORITY d vehicles at 4 different times. Always ended up a few miles up the road at HALEY. Haley always was able to provide us with a deal, where as PRIORITY did not even made the attempts to win or keep prospective customers. So far PRIORITY has lost out on 4 brand new vehicle sales. Poor management sales practices, just out for a quick buck. More

Sabrina and the entire sales staff at Priority did everything they possibly could to make the deal on my new Tundra as smooth as possible. I got a great price for my trade in and also a great deal on everything they possibly could to make the deal on my new Tundra as smooth as possible. I got a great price for my trade in and also a great deal on the new truck. The financial service manager also was very helpfull and made the loan and extended warranty paperwork seemless. The entire process went so well that we bought my wife a 2010 Camry le today. The salesman on that deal was Brian Mcfadden and he and the entire staff also did a great job with that deal. I will be a Priority customer for life. Thank You again for the wonderfull service More

My new 2011 Toyota Sienna CE is the second Toyota I've bought from Priority Toyota of Richmond, and Paul Berry has been a fantastic help both times. My trade-in (2007 Tacoma Double Cab Prerunner I bought bought from Priority Toyota of Richmond, and Paul Berry has been a fantastic help both times. My trade-in (2007 Tacoma Double Cab Prerunner I bought as a Certified Pre-Owned through Paul last year) was valued very fairly and even a bit above my expectations. The financing process was smooth and transparent, and I felt like Paul worked to get me the best deal possible each time, not just to sell a car that day. He continually followed up to check on our satisfaction, even several months after the first sale. I have several family members in the auto retail industry, and I know from experience Priority Toyota of Richmond is lucky to have a sales consultant like him. I'm also extremely happy with my new Sienna. My wife and I have owned several Toyotas in the past and wanted to stick with the brand when we decided to purchase a minivan. We were even more apt to buy Toyota again after seeing what we feel is an unjustly targeted media campaign surrounding the recent recalls. We still believe Toyota is committed to quality, and will make the adjustments necessary to restore its reputation. Of course, I was also pleased to see the current generation of the Sienna minivan scores highly in consumer quality ratings and it really only has one close competitor. While my military service may move me out of Virginia in the next few years, my experience with Priority Toyota of Richmond definitely reinforced our commitment to Toyota as owners. More