Loyalty Toyota Richmond

David Busby provided outstanding customer service. After conveying my assessment of the issue with the Android Auto navigation interface, he was able to determine several possible causes. Ultimately, After conveying my assessment of the issue with the Android Auto navigation interface, he was able to determine several possible causes. Ultimately, he recommended a solution that would resolve the interface issue. His recommendation resolved the issue. I was also impressed by the overall attitude displayed by the other service managers. More

Stewart Winstead was very professional and knowledgeable. I am a senior and he explains the way I can understand. I am a senior and he explains the way I can understand. More

Clean waiting area, friendly, courteous people. David Busby was the best. Took care of everything. David Busby was the best. Took care of everything. More

Outstanding customer service! I've worked with several service techs in the past; however, I had the great pleasure to work with Brittany Tench this visit! She's definitely an ass I've worked with several service techs in the past; however, I had the great pleasure to work with Brittany Tench this visit! She's definitely an asset to the dealership and I value her expertise and positive demeanor! More

M. Brown was right on top of things and took care of covering all that was need to be done. Work well done and in and out in good time. covering all that was need to be done. Work well done and in and out in good time. More

Muy amable sus empleados, bien rápido el servicio, limpieza excelente, me encanta y lo recomiendo limpieza excelente, me encanta y lo recomiendo More

Bailey was awesome! Professional and nice! I was a tad disappointed an oil change took an hour and 30 min. Professional and nice! I was a tad disappointed an oil change took an hour and 30 min. More

Dana Reed was professional and friendly. She helped me get in and out quickly. The experience was pleasant. She helped me get in and out quickly. The experience was pleasant. More

Thanking S. K. for helping me find a used Toyota Rav 4 that was what i needed for now - excellent customer service and follow up like "old" school - answered all K. for helping me find a used Toyota Rav 4 that was what i needed for now - excellent customer service and follow up like "old" school - answered all my questions - along with Tina in Finance - great service can see why they command repeat customers. More

I want to thank SK for his excellent customer service and follow up concerning my recent purchase of a Rav 4 Hybrid. He not only told me what to expect, but he also showed me online. All through the proces follow up concerning my recent purchase of a Rav 4 Hybrid. He not only told me what to expect, but he also showed me online. All through the process, he kept me informed of progress with text messages, emails, and pictures every step of the way up to the day of delivery. I highly recommend him as your sales consultant if you are looking for a car. More