Loyalty Toyota Richmond

the customer service was superior. i felt as if the attention was on me at all times. all of my questions were answered CLEARLY and i would highly recommend this dealership and customer service Rep. Ri attention was on me at all times. all of my questions were answered CLEARLY and i would highly recommend this dealership and customer service Rep. Richard Thompkins to anyone.Priority Toyota will always have my business. More

We've bought many, many cars over the years but our recent visit and purchase from Priority was one of the best buying experiences ever. It was truly a team effort by the above mentioned gentlemen to g recent visit and purchase from Priority was one of the best buying experiences ever. It was truly a team effort by the above mentioned gentlemen to get us the car and pricing we desired. Although Richard is a fairly new saleman, he seemed like a seasoned professional. Ryan was extremely helpful and certainly has the potential to go far in this business. Even Mr. Lucas was involved and took time to make sure we were satisfied. Then onto the business office with Daniel, who was helpful and very patient with us in closing our sale....especially since it was 11 o'clock at night! We would highly recommend Priority Toyota and these gentlemen to everyone we know. More

The service I received when purchasing my new car was very good. The salesman were friendly and willing to help in any way possible. I also appreciated them staying late so that I could sign the paperwor very good. The salesman were friendly and willing to help in any way possible. I also appreciated them staying late so that I could sign the paperwork and drive my new car home that night. I would reccommend Priority Toyota of Richmond to anyone looking for a new car and great service. More

I just bought my second vehicle from Priority. A used Honda element. Antonio was great and easy to work with and added no pressure to me. Ryan in aftermarket was a huge help and Jack made the financing p Honda element. Antonio was great and easy to work with and added no pressure to me. Ryan in aftermarket was a huge help and Jack made the financing painless. the service department has always been fair and responsive on any issues I have had which have not been many. I have priorities for life on both cars and i am very please with the service. More

The best thing about this dealership was Brandon - pleasant and full of energy. He quickly answered all our questions and his answers were genuine even under the 85+ degree sun. This is my 10th vehicl pleasant and full of energy. He quickly answered all our questions and his answers were genuine even under the 85+ degree sun. This is my 10th vehicle and I know salesman this young man was always professional and continued to check on us throuhout the process. Oterwise the processing of my paperwork was slow. I bought a vehicle in to trade after finding a light truck that I wanted to purchase. I had my bank pre-approval in my hand and once we reached a deal I expected to out of the show room in minutes. In fairness to the dealership I visited over the Memorial Day weekend. More

Tony Ross and his Team were Amazing! They bent over backwards to find a car that would fit in our price range and had all the bells and whistles we were looking for. Finally after a handful of cars lat backwards to find a car that would fit in our price range and had all the bells and whistles we were looking for. Finally after a handful of cars later we found the one we were looking for! I thank Tony Ross and his Team for working so hard for us! We LOVE our new car! THANKS "MAGIC MAN" More

Me and my fiance were highly impressed with the whole team at Priority Toyota! Excellent workers with a genuine drive to assist constumers! Could not have been happier! Love our new Corolla Sport!!! I w team at Priority Toyota! Excellent workers with a genuine drive to assist constumers! Could not have been happier! Love our new Corolla Sport!!! I would highly refer people to this dealership!!!! More

Tony Ross, Kept frequent contact through email with me Tony Ross, Kept frequent contact through email with me after my initial telephone call inquiry. From the time that I asked to have Mr. Ross paged he Tony Ross, Kept frequent contact through email with me after my initial telephone call inquiry. From the time that I asked to have Mr. Ross paged he showed concern. Mr. Ross quickly worked with me on the paperwork and the search of a vehicle. I also would like to say that Mr. Lucas worked angles to make this deal happen. When I went to the financial department to sign my paperwork Daniel put the finishing touches on the deal. His attitude and willingness to work with me was very professional. I would recommend all of the key players in this deal to my closest of friends. They should be recognized as top customer sales servicemen. More

We had a great experience the salesperson Tony Ross guided us very well throughout the whole car buying process. He was very helpful with every step and we he matched a price quoter for a 2011 Camry Le guided us very well throughout the whole car buying process. He was very helpful with every step and we he matched a price quoter for a 2011 Camry Le that we got from another dealership. They also plenty of vehicles in stock. More

My first contact was with Marcus. He admitted being a new employee and while not being able to answer all my questions, he was polite, patient, up-front, courtious, and didn't hesitate to get someone who cou employee and while not being able to answer all my questions, he was polite, patient, up-front, courtious, and didn't hesitate to get someone who could answer my questions. This is when I met Mike Jackson. Mike was very knowledgeable, friendly, professional, and actually pointed out a couple items about the car I hadn't noticed. Mike was very helpful and perhaps tipped the scales in my mind to purchase the vehicle. On my next visit, Marcus was busy initially with another customer and Tony Ross stepped in to assist. Tony got me the price I was considering paying for the vehicle and completed my paperwork. Tony was very friendly, very helpful, and patient as he had to run around a couple times due to my circumstances. The day I completed the purchase and picked up the vehicle, Tony and Marcus were again very helpful, and there aren't enough words to describe Jack Carpenter. Jack's ability to put you at ease, his patience, helpfulness, professionalism, and ability to explain alternatives in a straight-forward manner are quite refreshing. I believe the people I dealt with are an asset to the dealership and I will look to say hello to them during my service visits. More