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Loyalty Toyota Richmond

Chester, VA

4.9
1,315 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,315 reviews

November 15, 2010

Every one at Priority Toyota is really great to work with.This is my second truck i have gotten from them and will continue to do buisness in the future with Priority Toyota.The service department is th More

by crowhunter77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Lucas
October 28, 2010

My experience at Priority was very enjoyable. Richard Thompkins was very helpful. He listened to my needs and responded immediately. He is very knowledgeable of the vehicles and attentive to his custom More

by sokamoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Thompkins, Roger Johnson
September 28, 2010

Toyota's Promise which is printed on nice little cards at the front desk says they will do the extra step for customer service. They will do whatever it takes to ensure the customer's desire. This is all " More

by Angry111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lewis
September 15, 2010

Thanks to Mr. Tony Ross, I found my gr8 car!!! Although I purchused a Nissan frm Toyota it was perfect!...I recommend all 2 condone in their{Toyota} dealership. Their customer service quality is awesome they More

by va.taylor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ross
September 02, 2010

I have purchased two Avalon's from you and when I come in for service I am threatened with having my warranty voided. I have always had the required 5K services done, and my maintenance records will confirm More

by ir0nhead3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan from the Bronx
August 22, 2010

We would highly recommend Richard Thompkins as the salesperson to choose at Priority Toyota. Richard has worked as hard 2 months after closing our sale, as he did when we were in the process of buying More

by kingsdale97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Thompkins
August 17, 2010

I appreciated how Tony Ross made sure I got a great deal, and worked with me over the course of a week to pick out my perfect car. I would definitely go back for another, because the entire staff at this Pri More

by teampeyton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ross
August 07, 2010

Our sales consultant, Richard Thompkins, was extremely professional and helpful. He knew comparative details about each of the three cars we test drove. his information was communicated with confidence, More

by kchumley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Thompkins, Sales Consultant
Sep 23, 2010 -

Loyalty Toyota Richmond responded

Here at Priority Toyota, we strive to achieve excellent customer service. We have contacted the owner to extend our apologies, and have offered to help with any service needs in the future. We appreciate the quality feedback provided by our customers and use it to make valuable improvements to our service department and customer service.

July 21, 2010

Thanks for helping me get the car that i wanted. I have had a wonderful experience with the sales rep. He went over and beyond to help me pick the car i wanted. he even came in on his day off to ensure tha More

by ddizzle68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
June 20, 2010

We had a wonderful experience with this dealer and salesman. They went the extra mile, literally in helping us secure a good car at a fair price with financing for the finacingly challenged. They qu More

by SandraMoss52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Dykes
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