Loyalty Toyota Richmond

The best thing about this dealership was Brandon - pleasant and full of energy. He quickly answered all our questions and his answers were genuine even under the 85+ degree sun. This is my 10th vehicl pleasant and full of energy. He quickly answered all our questions and his answers were genuine even under the 85+ degree sun. This is my 10th vehicle and I know salesman this young man was always professional and continued to check on us throuhout the process. Oterwise the processing of my paperwork was slow. I bought a vehicle in to trade after finding a light truck that I wanted to purchase. I had my bank pre-approval in my hand and once we reached a deal I expected to out of the show room in minutes. In fairness to the dealership I visited over the Memorial Day weekend. More

Tony Ross and his Team were Amazing! They bent over backwards to find a car that would fit in our price range and had all the bells and whistles we were looking for. Finally after a handful of cars lat backwards to find a car that would fit in our price range and had all the bells and whistles we were looking for. Finally after a handful of cars later we found the one we were looking for! I thank Tony Ross and his Team for working so hard for us! We LOVE our new car! THANKS "MAGIC MAN" More

Me and my fiance were highly impressed with the whole team at Priority Toyota! Excellent workers with a genuine drive to assist constumers! Could not have been happier! Love our new Corolla Sport!!! I w team at Priority Toyota! Excellent workers with a genuine drive to assist constumers! Could not have been happier! Love our new Corolla Sport!!! I would highly refer people to this dealership!!!! More

Tony Ross, Kept frequent contact through email with me Tony Ross, Kept frequent contact through email with me after my initial telephone call inquiry. From the time that I asked to have Mr. Ross paged he Tony Ross, Kept frequent contact through email with me after my initial telephone call inquiry. From the time that I asked to have Mr. Ross paged he showed concern. Mr. Ross quickly worked with me on the paperwork and the search of a vehicle. I also would like to say that Mr. Lucas worked angles to make this deal happen. When I went to the financial department to sign my paperwork Daniel put the finishing touches on the deal. His attitude and willingness to work with me was very professional. I would recommend all of the key players in this deal to my closest of friends. They should be recognized as top customer sales servicemen. More

We had a great experience the salesperson Tony Ross guided us very well throughout the whole car buying process. He was very helpful with every step and we he matched a price quoter for a 2011 Camry Le guided us very well throughout the whole car buying process. He was very helpful with every step and we he matched a price quoter for a 2011 Camry Le that we got from another dealership. They also plenty of vehicles in stock. More

My first contact was with Marcus. He admitted being a new employee and while not being able to answer all my questions, he was polite, patient, up-front, courtious, and didn't hesitate to get someone who cou employee and while not being able to answer all my questions, he was polite, patient, up-front, courtious, and didn't hesitate to get someone who could answer my questions. This is when I met Mike Jackson. Mike was very knowledgeable, friendly, professional, and actually pointed out a couple items about the car I hadn't noticed. Mike was very helpful and perhaps tipped the scales in my mind to purchase the vehicle. On my next visit, Marcus was busy initially with another customer and Tony Ross stepped in to assist. Tony got me the price I was considering paying for the vehicle and completed my paperwork. Tony was very friendly, very helpful, and patient as he had to run around a couple times due to my circumstances. The day I completed the purchase and picked up the vehicle, Tony and Marcus were again very helpful, and there aren't enough words to describe Jack Carpenter. Jack's ability to put you at ease, his patience, helpfulness, professionalism, and ability to explain alternatives in a straight-forward manner are quite refreshing. I believe the people I dealt with are an asset to the dealership and I will look to say hello to them during my service visits. More

Tony Beamer and Tony Ross were two of the most wonderful that I ran into during my car buying process. When I entered the lot and gave them the price I was trying to pay, it seems as thought there would be that I ran into during my car buying process. When I entered the lot and gave them the price I was trying to pay, it seems as thought there would be nothing on the lot that I could afford, but that wasn't true. The two Tomy's did everything they could to get me the car I wanted and even let me drive it home. Aside from being friendly and personal in the process they educated me on the process because this is my first purchase. Tony Beamer even went as far as to help me to get my aunt, who is a friend of his, to co-sign for me when I thought she wouldn't do it. I found another car at another dealership that was less expensive, however the quality of service that I have and will continue to receive at Priority could not compare. Again, I cannot stress enough how wonderful these gentlemen were to me and how much I appreciate them. They are wonderful salesmen and wonderful gentlemen. More

I make an appointment and drop my car off sometime two hours ahead. I go back to pick it up and for the last 5 visits I am told that it will be a few minutes. Last time a few minutes turned into 2 hours hours ahead. I go back to pick it up and for the last 5 visits I am told that it will be a few minutes. Last time a few minutes turned into 2 hours and this time 1 1/2 hours? Why do I bother to make an appointment? Also when I went to have my car serviced at 20,000 I was told that I needed to buy new tires? I was just the unlucky one that got the tires that are programed to go bad in short distances most of the tires on their cars were this other brand. But I walked the lot and every car on the lot had the same tires. I put good tires on the car and drove for 80,000 miles on that set so can't be the way that I drive or maintain my tires. Is this a message on the quality of the car, cause that is what it said to me. Extended Warranty translates to absolute waste of money worthless as the paper it was written on. CD player doesn't like to load, and never has liked to load asked about it and was told they don't repair them they just replace them for $600 so for the entire time I have had this car I have had to smack the dashboard to get the thing to load about half of the time. Plastic latch broke on the door on the dash $100 and the comment these things break all the time I have such a sour taste in my mouth. Windows like to roll themselves down have asked them to be checked and was told that the sound that I was hearing was something in the door panel compartment. More

This is the third Tundra I have purchased from this dealer. Mr. Brandon McGaskill was a very courteous and diligent salesperson. He found what I wanted when it was not located on the Priority lot and dealer. Mr. Brandon McGaskill was a very courteous and diligent salesperson. He found what I wanted when it was not located on the Priority lot and I was in a new vehicle the following day. He is a young man and shows potential to become a great salesman. More

This is the second vehicle I have purchased from Carmine Ferrante and Priority. Carmine Ferrante is a down to earth person who listens to his customers. He does not try to rush a sale and pays attention t Ferrante and Priority. Carmine Ferrante is a down to earth person who listens to his customers. He does not try to rush a sale and pays attention to what his customers want in a vehicle. I would highly recommend Mr. Ferrante if you visit Priority. More