Loyalty Toyota Richmond

I bought a Lincoln LS thru Priority Nissan in October 2011. I had some problems with squeaks in the steering system. Bob Saunders authorized it to be fixed while he was the Genl Mgr at Nissan, the proble 2011. I had some problems with squeaks in the steering system. Bob Saunders authorized it to be fixed while he was the Genl Mgr at Nissan, the problems continued and he is now Genl Mgr at Toyota but coordinated with J.C, Poole at Nissan to get this problem finally fixed at a Ford dealership. My hats off to Priority for following thru despite a change in Mgrs. It's all to obvious why Priority is soon to have a Volkswagen dealership. Priority is customer oriented and takes care of the customer long after the sale. I will definitely do business with Priority in the future. More

I enjoyed me time spent with Kelley Hepler. He is very knowledgeable about the Toyota vehicles. He was able to answer all of the questions I had about the Tacoma. I enjoy the vehicle very much and I am ha knowledgeable about the Toyota vehicles. He was able to answer all of the questions I had about the Tacoma. I enjoy the vehicle very much and I am happy that I had a sales person as professional as Kelley. I will rec0mmend Kelley to anyone I know who is wanting to purchase a vehicle. When I decide to purchase another vehicle I will have him in mind. More

NOW I HAVE TO WRITE WHY YOU GUYS MESSED ME OVER...ANYWAY I WAS NOT SATISFIED WITH MY VISIT AS I HAD TO DRIVE TO cHESTER LOCATION FROM AMELIA TO FIND THE ONLY VEHICLE I WAS INTERESTED IN WAS LOCATED IN CHEAS I WAS NOT SATISFIED WITH MY VISIT AS I HAD TO DRIVE TO cHESTER LOCATION FROM AMELIA TO FIND THE ONLY VEHICLE I WAS INTERESTED IN WAS LOCATED IN CHEASEPEKE ..NOW THATS REALLY DIAPPOINTING..THANK YOU.. More

If I could rate the experience 10+ I would. We sold our 2005 Avalon to Priority recently. The sale was quick, smooth, professional and exactly as promised. The best car buying or selling experience bar no 2005 Avalon to Priority recently. The sale was quick, smooth, professional and exactly as promised. The best car buying or selling experience bar none. Thanks Priority! We used Autotrader to value our car and was referred to several dealerships. Priority not only emailed but called us immediately. We were impressed! More

I love it everyone was very respectful. I am going to recommend Elwood and Richard to anyone looking for a car. I went into the dealership and had a very warm welcome. Everyone I talked to was so wonderf recommend Elwood and Richard to anyone looking for a car. I went into the dealership and had a very warm welcome. Everyone I talked to was so wonderful. Everyone took the time and listened to my concerns and answered every question. I love this Priority Toyota. More

When I walked toward the Priority Toyota dealership I was greeted and asked to be helped immediately. Markus was very helpful and knowledgeable. I knew going into Priority before hand what I wanted, wh was greeted and asked to be helped immediately. Markus was very helpful and knowledgeable. I knew going into Priority before hand what I wanted, what I was looking for. I explained to Markus that I wanted a 2010 Toyota Tacoma with xyz and he delivered. He also gave me another option for a 2005 Toyota Tundra, which was nice, however the truck did not have the fuel mileage that I was looking for, nor the transmission. Markus gave me another option to think about, which was good for the price that was advertised on the truck. I appreciate the other options that were offered to me and my wife to expand our truck buying experience. The paperwork and financing part of the truck buying experience was great it did not take as long as I thought it would. Everyone was moving at a highly expeditious pace to get me and my wife moving. The fact that Priority Toyota is a one stop shop really impressed me the most, because my insurance and vehicle license plates were all given to me from one location, which saves a lot of time and effort on my part. Overall my wife and I were very pleased by the professionalism that Markus displayed and the effectiveness and efficiency that which Priority Toyota operates. If I were asked where to buy a Toyota I would most definitely recommend Priority Toyota. More

My 11 year Rav4 was totaled and it was difficult to have to find a new car in a short amount of time. Ben Sanders and Antoine Owens made the experience extremely easy and their willingness to got the extra to find a new car in a short amount of time. Ben Sanders and Antoine Owens made the experience extremely easy and their willingness to got the extra mile resulted in my husband and I walking out with a new car the first day we began to shop. Both individuals exhibited exceptional customer service. They offered suggestions but never pushed for the sale. These two individuals were there to answer questions and found the answers quickly with a smile. Chad (finance) was very easy to work with, never rushing us and acted as if we were his only customer for that day. I commend these three individuals and will highly recommend them to anyone that I know will be looking to buy a new/used vehicle. Once again, Toyota has won my Loyalty with a great product and people who go the extra mile to show they care. Sincerely, Terra Carpenter More

At first, I was disappointed at Priority's Customer Service. I was taken advantage of by an outside sales team at the Priority Toyota in Colonial Heights. I explained my situation to Mr. Dave Perno, Service. I was taken advantage of by an outside sales team at the Priority Toyota in Colonial Heights. I explained my situation to Mr. Dave Perno, and he was helpful in helping me out of the unfortunate situation that I was put in. When I came in to trade in the vehicle that was sold to me when I was taken advantage of, Mr. Elwood Burrus, Mr. Louis Lucas, and Mr. Jack Carpenter were all very nice and took very good care of me. I highly recommend Priority Toyota to anyone looking to buy a vehicle. More

My daughter bought her first new car her on her own. They oversold special warranty and insurance items fully knowing they were charging too much at a high interest rate, they will take you for all they They oversold special warranty and insurance items fully knowing they were charging too much at a high interest rate, they will take you for all they can get. When she tried to cancell the life and disability insurance they forced on her it never went through. Do not trust them on their word. She paid $ 900 for GAP insurance and they still has not settled on the 2,000 remaining on the loan in the 2 months since they were contacted. Each time we contacted them they were confused and inefficient. The only feedback was to keep making your payments. If you buy here do not finance with them, they are snakes. More

POOR CUSTOMER SERVICE, UNPROEFESSIONAL, AND RUDE...My husband and I just purchased a used vehicle from Priority Toyota on 12/21/10. Unfortunately, we smelled fuel coming into the cabin and the vehicle st husband and I just purchased a used vehicle from Priority Toyota on 12/21/10. Unfortunately, we smelled fuel coming into the cabin and the vehicle started to make a loud noise after we left priority. It was approximately 9pm when we observed this and contacted the service dept on 12/22/10 and was scheduled an appointment for 12/27/10. Priority Toyota had my husband waiting for three hours and did not resolve the issue. Carlton Chadwick informed my husband we did not have a warranty since our vehicle was purchased from Ebay. Ebay...we purchased this vehicle from Priority Toyota and we have all the paperwork stating this vehicle was purchased from Priority Toyota on 2000 Walthall Center Drive, Chester, VA 23834 on 12/21/10. Not only does this vehicle come with a 30 day...1,000 miles warranty but we purchased the extended warranty. Also, Carlton Chadwick told my husband to wait 30 days and take the vehicle to another dealership for the repairs. Interesting, because the warranty for Priority Toyota expires in 30 days. I contacted Carlton again 12/28/10 requesting for the vehicle to be repaired and was informed per Michael Jackson our vehicle will not be repaired. He kept bringing up Ebay. I've never purchased anything in my life from Ebay. Besides what did Ebay have to do with us? Carlton stated he was going by what Michael Jackson stated even though I was looking at my warranty information and Buyer's Guide. How can Michael Jackson make the decision not to honor a contract provided by his place of business? I've read all our paperwork thoroughly, including the BUYER'S GUIDE. There's a check located in the warranty box. As of today, my vehicle still reaps of gas and is making a loud noise and NO assistance from Priority Toyota. This is the absolute worse customer service I've ever experienced in my life. More