Loyalty Toyota Richmond

I have purchased two Avalon's from you and when I come in for service I am threatened with having my warranty voided. I have always had the required 5K services done, and my maintenance records will confirm for service I am threatened with having my warranty voided. I have always had the required 5K services done, and my maintenance records will confirm that. I also like to come in between 5K intervals to have the oil changes, at my expense, and this is where your "service" writers seem to have blinders on. Rather than looking at my records they admonish me that my warranty is in jeopardy because I am not having the required maintenance done, when if fact it has already been done on a prior visit, or will be on an upcoming visit! This morning I had a scheduled appointment for an oil change, I had my 45K service done in the recent past, and will have my 50K service done on time, I simply wanted an oil change in between, I have slightly over 47K miles on the vehicle right now. The person I spoke to, Bryan from the Bronx, would not listen and insisted on putting on my work order that I had refused the 50K service, which isn't even required yet. The service manager was not available to speak to me, so I left. If this were the first time this happened I would be less dis-appointed, but this has happened in the past and I do not feel I should be treated this way. I assumed that Priority appreciated my business, and even the extra business perhaps, but this does not appear to be the case. More

We would highly recommend Richard Thompkins as the salesperson to choose at Priority Toyota. Richard has worked as hard 2 months after closing our sale, as he did when we were in the process of buying salesperson to choose at Priority Toyota. Richard has worked as hard 2 months after closing our sale, as he did when we were in the process of buying our new Toyota. At the time of purchase, we were sold a particular service, during the aftermarket process. Richard has followed through and made many phone calls to be sure we were taken care of. He has strived to see that we are satisfied with the Toyota product and Priority Toyota's service. Now that's customer service! The Whitt's McKenney, VA More

I appreciated how Tony Ross made sure I got a great deal, and worked with me over the course of a week to pick out my perfect car. I would definitely go back for another, because the entire staff at this Pri and worked with me over the course of a week to pick out my perfect car. I would definitely go back for another, because the entire staff at this Priority Toyota was wonderful. I walked away with a brand new car, knowing that Tony Ross did what he could to get me the best deal. More

Thanks for helping me get the car that i wanted. I have had a wonderful experience with the sales rep. He went over and beyond to help me pick the car i wanted. he even came in on his day off to ensure tha had a wonderful experience with the sales rep. He went over and beyond to help me pick the car i wanted. he even came in on his day off to ensure that the car was cleaned up and ready for me and my grandfather to sign all the paperwork. I recomend this dealer over any dealer in the tri-city area very professional people and you cant beat all the perks they give on the vehicles they sell! More

We had a wonderful experience with this dealer and salesman. They went the extra mile, literally in helping us secure a good car at a fair price with financing for the finacingly challenged. They qu salesman. They went the extra mile, literally in helping us secure a good car at a fair price with financing for the finacingly challenged. They qualified us first and helped us pick out a car to fit a bank offer, driving us to another location to get the best car we could get with the bank's term. Highly recommended, thank you Daniel and Priority! More

the customer service was superior. i felt as if the attention was on me at all times. all of my questions were answered CLEARLY and i would highly recommend this dealership and customer service Rep. Ri attention was on me at all times. all of my questions were answered CLEARLY and i would highly recommend this dealership and customer service Rep. Richard Thompkins to anyone.Priority Toyota will always have my business. More

We've bought many, many cars over the years but our recent visit and purchase from Priority was one of the best buying experiences ever. It was truly a team effort by the above mentioned gentlemen to g recent visit and purchase from Priority was one of the best buying experiences ever. It was truly a team effort by the above mentioned gentlemen to get us the car and pricing we desired. Although Richard is a fairly new saleman, he seemed like a seasoned professional. Ryan was extremely helpful and certainly has the potential to go far in this business. Even Mr. Lucas was involved and took time to make sure we were satisfied. Then onto the business office with Daniel, who was helpful and very patient with us in closing our sale....especially since it was 11 o'clock at night! We would highly recommend Priority Toyota and these gentlemen to everyone we know. More

The service I received when purchasing my new car was very good. The salesman were friendly and willing to help in any way possible. I also appreciated them staying late so that I could sign the paperwor very good. The salesman were friendly and willing to help in any way possible. I also appreciated them staying late so that I could sign the paperwork and drive my new car home that night. I would reccommend Priority Toyota of Richmond to anyone looking for a new car and great service. More

I just bought my second vehicle from Priority. A used Honda element. Antonio was great and easy to work with and added no pressure to me. Ryan in aftermarket was a huge help and Jack made the financing p Honda element. Antonio was great and easy to work with and added no pressure to me. Ryan in aftermarket was a huge help and Jack made the financing painless. the service department has always been fair and responsive on any issues I have had which have not been many. I have priorities for life on both cars and i am very please with the service. More