Loyalty Toyota Richmond

I bought my automobile nearly fifteen years ago and have had it serviced by Priority and now Loyalty Toyota the entire time. I have always had excellent service at the location in Chester. One of my favorit had it serviced by Priority and now Loyalty Toyota the entire time. I have always had excellent service at the location in Chester. One of my favorite mechanics was Shawn Warren as he took excellent care of my car now Montana has been taking care of it when I bring it in. He has done an excellent job as well! David Busby is my service advisor and is doing an excellent job. He is very thorough and a professional in every sense of the word! He makes this a pleasant experience while I wait on my vehicle More

Eddie Dunn kept me informed by text and created a seamless pick up/drop off service experience! Reattached the windshield rain sensor free of charge. seamless pick up/drop off service experience! Reattached the windshield rain sensor free of charge. More

Dana Reed was the person that assisted me. She was very professional. She went the extra mile to show me the problem n how to correct it should I push the wrong button again. Very personal. Thanks Dana� professional. She went the extra mile to show me the problem n how to correct it should I push the wrong button again. Very personal. Thanks Dana😊 More

I had a very good experience having my car serviced. This was the first oil change for my car. The entire process was very smooth with the COVID-19 precautions. was the first oil change for my car. The entire process was very smooth with the COVID-19 precautions. More

David Busby was very helpful and polite. My vehicle was ready at the time he said when we checked in I like dealing with people like David. ready at the time he said when we checked in I like dealing with people like David. More

Eddie Dunn is very professional and extremely Eddie Dunn is very professional and extremely knowledgeable. Always makes sure I am getting the right service my van needs and explains what was d Eddie Dunn is very professional and extremely knowledgeable. Always makes sure I am getting the right service my van needs and explains what was done and any other items that may need attention soon. When I bring my van for service I always see Eddie because I know I can trust him. The service department fast, clean and gets the job done right the first time. More

Very kind and helpful service. Will go back again. Always made sure I was taken care of and even went out of her way to fix a recall for me. made sure I was taken care of and even went out of her way to fix a recall for me. More

Excellent experience with Loyolity Toyota and if you are in the market for a new vehicle go see Cole Lewis in the sales department,he is awesome and very professional in the market for a new vehicle go see Cole Lewis in the sales department,he is awesome and very professional More

Great service department. David Busby kept me informed of the status of my vehicle and when it would be ready. I was also advised of what areas may need attention in the near future. The cost for future of the status of my vehicle and when it would be ready. I was also advised of what areas may need attention in the near future. The cost for future repairs were provided with my final ticket so that I would not experience shock and awe when it came time to have the services performed. More

David Bigsby was excellent. I took my car in the day before my appointment and he was actually able to have it ready the day I took it in. He called to keep me informed of any problem. When I picked my before my appointment and he was actually able to have it ready the day I took it in. He called to keep me informed of any problem. When I picked my car up he gave me a review of what was done and suggestions of what I might want to take care of in the future. David was very professional and helpful. More