Loyalty Toyota Richmond

My daughter bought her first new car her on her own. They oversold special warranty and insurance items fully knowing they were charging too much at a high interest rate, they will take you for all they They oversold special warranty and insurance items fully knowing they were charging too much at a high interest rate, they will take you for all they can get. When she tried to cancell the life and disability insurance they forced on her it never went through. Do not trust them on their word. She paid $ 900 for GAP insurance and they still has not settled on the 2,000 remaining on the loan in the 2 months since they were contacted. Each time we contacted them they were confused and inefficient. The only feedback was to keep making your payments. If you buy here do not finance with them, they are snakes. More

POOR CUSTOMER SERVICE, UNPROEFESSIONAL, AND RUDE...My husband and I just purchased a used vehicle from Priority Toyota on 12/21/10. Unfortunately, we smelled fuel coming into the cabin and the vehicle st husband and I just purchased a used vehicle from Priority Toyota on 12/21/10. Unfortunately, we smelled fuel coming into the cabin and the vehicle started to make a loud noise after we left priority. It was approximately 9pm when we observed this and contacted the service dept on 12/22/10 and was scheduled an appointment for 12/27/10. Priority Toyota had my husband waiting for three hours and did not resolve the issue. Carlton Chadwick informed my husband we did not have a warranty since our vehicle was purchased from Ebay. Ebay...we purchased this vehicle from Priority Toyota and we have all the paperwork stating this vehicle was purchased from Priority Toyota on 2000 Walthall Center Drive, Chester, VA 23834 on 12/21/10. Not only does this vehicle come with a 30 day...1,000 miles warranty but we purchased the extended warranty. Also, Carlton Chadwick told my husband to wait 30 days and take the vehicle to another dealership for the repairs. Interesting, because the warranty for Priority Toyota expires in 30 days. I contacted Carlton again 12/28/10 requesting for the vehicle to be repaired and was informed per Michael Jackson our vehicle will not be repaired. He kept bringing up Ebay. I've never purchased anything in my life from Ebay. Besides what did Ebay have to do with us? Carlton stated he was going by what Michael Jackson stated even though I was looking at my warranty information and Buyer's Guide. How can Michael Jackson make the decision not to honor a contract provided by his place of business? I've read all our paperwork thoroughly, including the BUYER'S GUIDE. There's a check located in the warranty box. As of today, my vehicle still reaps of gas and is making a loud noise and NO assistance from Priority Toyota. This is the absolute worse customer service I've ever experienced in my life. More

I went to this dealership convinced that I would be lucky to by a cheap used car, but after living for years with cars that were old and undependable I really wanted something that would be trustworthy for a to by a cheap used car, but after living for years with cars that were old and undependable I really wanted something that would be trustworthy for at least a couple of years. We have had a spotty credit record since the economy tanked and I went in with a very specific limit to what we could spend per month. We were in a position of HAVING to buy a car, because our last one had just lost its transmission, so we felt kind of at the mercy of the dealership and we had visited a couple of other dealerships that seemed to confirm that feeling. From the time we arrived at Priority we felt that they had our interests at heart as much as their own. We were told that there may be some creative ways of doing the financing so that we could keep our payment low, and they worked with both of our credit scores to see which way would be the best to apply. As it turned out, we were able to buy a new Toyota Yaris, 0% interest, 70,000 mile bumper to bumper warranty, all oil changes and state inspections free for as long as we owned the car, and all scheduled maintainence covered for the first 25,000 miles! And they covered the first two payments, so that we don't have a payment due until March 1, 2011! We left having had the best experience either of us have ever had with a car dealership. I have recommended Prioriy Toyota and Mr.Stone to everyone I see, they have been great. More

My husband and I were so pleased with our salesman, Mr. Eley. With only 2 weeks on the job, he handled the sale with expertise. He explained all the options, obtained all the important and correct inform Eley. With only 2 weeks on the job, he handled the sale with expertise. He explained all the options, obtained all the important and correct information from us to make the process flow even smoother. More

I had a great experience with Sarah Street as well as Carmine, her Sales Manager. I found them to be professional, courteous and knowledgable. I shopped at another local dealer but definitely enjoyed m Carmine, her Sales Manager. I found them to be professional, courteous and knowledgable. I shopped at another local dealer but definitely enjoyed my experience at Priority more. I purchased a new truck and found the price to be competitive. I also purchased accessories and warranty products and found the prices to be more than fair based on my research. I am very comfortable recommending Sarah and Carmine and the whole Priority team. I will go back again. Bill Ventura Richmond, VA More

We recently had a problem with paint peeling from the grill of our new Toyota. We went to see Jeff Kubik in the body shop and he referred us to Joe Masi, the service manager. Joe was very helpful and too grill of our new Toyota. We went to see Jeff Kubik in the body shop and he referred us to Joe Masi, the service manager. Joe was very helpful and took care of the repair. Joe and Jeff both were a pleasure to deal with. They really make toyota customers feel special and are an excellent example of service after the sale! Tommy & Patricia Whitt, McKenney, Va More

Every one at Priority Toyota is really great to work with.This is my second truck i have gotten from them and will continue to do buisness in the future with Priority Toyota.The service department is th with.This is my second truck i have gotten from them and will continue to do buisness in the future with Priority Toyota.The service department is the best ive ever delt with so thats what makes it even better. More

My experience at Priority was very enjoyable. Richard Thompkins was very helpful. He listened to my needs and responded immediately. He is very knowledgeable of the vehicles and attentive to his custom Thompkins was very helpful. He listened to my needs and responded immediately. He is very knowledgeable of the vehicles and attentive to his customers. Everyone from beginning to end were focused on me and my needs and made buying a car a pleasant experience. In my 3 weeks of car searching, I have to say, Priority topped all dealers. I would definitely recommend them to my friends and family. More

Toyota's Promise which is printed on nice little cards at the front desk says they will do the extra step for customer service. They will do whatever it takes to ensure the customer's desire. This is all " the front desk says they will do the extra step for customer service. They will do whatever it takes to ensure the customer's desire. This is all "corporate speak" and double talk. Once you have purchased their product, you will hear nothing but we can't and we won't. Stay away from these people as customer service is a foreign term to them. More

Thanks to Mr. Tony Ross, I found my gr8 car!!! Although I purchused a Nissan frm Toyota it was perfect!...I recommend all 2 condone in their{Toyota} dealership. Their customer service quality is awesome they purchused a Nissan frm Toyota it was perfect!...I recommend all 2 condone in their{Toyota} dealership. Their customer service quality is awesome they will hlp you find "your" car w/gr8 pricing!...nd da warranty is excellent!! :)...thank you Priority! More