Loyalty Toyota Richmond

"WORRY-FREE" SERVICE! "OH WHAT A FEELING"!!! Thanks for the great service from Priority Toyota of Richmond! This was another AMAZING experience that was all put in place by "OH WHAT A FEELING"!!! Thanks for the great service from Priority Toyota of Richmond! This was another AMAZING experience that was all put in place by my service tech, Mr. Michael Stith. If it wasn't for his knowledge and experience, I don't know where I would get my car serviced! Thanks Mr. Stith for your continuous great service and patience. You are a FIVE STAR!!! I'll see you again for my next scheduled maintenance service. ps...Thanks for the HOT COFFEE AND FRESH DOUGHNUTS. THE WOODS FAMILY More

Outstanding Sales Support Angela Shaw provided great sales service! She was well informed, efficient and professional. She provided all the information we needed quickly and Angela Shaw provided great sales service! She was well informed, efficient and professional. She provided all the information we needed quickly and competently. She guided us through the process and kept us informed at each step. She was particularly helpful when it came to explaining the vehicle's technological features. She patiently enabled the Entune system and paired our smart phones with the vehicle. She also worked with us to obtain a fair price on the new vehicle and on our trade-in. I also want to express appreciation to Priority Toyota for hiring veterans. More

AMAZING I am a first time car buyer, my parents bought my first car (from this dealership) and it was time for my to buy one on my own. I went in looking to r I am a first time car buyer, my parents bought my first car (from this dealership) and it was time for my to buy one on my own. I went in looking to run number and find a ball park on what I should save for a down payment. Angela Shaw was my sales person and was SO sweet and professional! Her and the general manager, Juan Roman, helped me work out a deal on a BRAND NEW 2017 corolla. They both listened to my budget and helped me find a car that was perfect for me! Nabiel in finance was a pleasure to work with as well. I had an amazing time chatting with the 3 of them as well as sealing a sweet deal. I HIGHLY recommend stopping by to see Angela, Juan, and Nabiel. More

Good professional staff Angela Shaw was our sales consultant. She is professional, patient, knowledgeable, & personable. She did everything she could to make my husband and I Angela Shaw was our sales consultant. She is professional, patient, knowledgeable, & personable. She did everything she could to make my husband and I comfortable during our long wait in the show room (circumstances beyond her control). Despite the wait, the entire staff was very friendly. They had the vehicle I wanted, the price I wanted, and the best part they offered an interest rate I couldn't refuse. More

Courtesy Service Dealing with the purchase of my Toyota Camry XLE service was very good with Angela. She was thoughtful and professional. She was very knowledgeable of Dealing with the purchase of my Toyota Camry XLE service was very good with Angela. She was thoughtful and professional. She was very knowledgeable of the vehicle. More

Salesperson's knowledge far beyond her experience I arrived at the dealership just intending to scope out a car (RAV 4) that I had spotted through the AARP Auto Buying Program. We took a test drive, I arrived at the dealership just intending to scope out a car (RAV 4) that I had spotted through the AARP Auto Buying Program. We took a test drive, and then my salesperson, Angela, proceeded to show me many features that I already knew about from the rigorous product research that I had already done. She then brought to my attention some that I hadn't known about for that vehicle, including some safety features that I actually teach about in a lesson about crash testing cars. She was pointing out things I had just finished covering in a Powerpoint presentation at a nearby middle school. Her knowledge was spot-on, especially considering she has only been with this dealer a short time. I was very impressed, especially since she never once tried to BS me like some other salespeople I had dealt with at another dealership. I ended up driving the car back to my house and picked up my surprised wife, who accompanied me back to Priority. After some more discussion, we made the purchase at a great price, and drove home in our new RAV 4! More

Outstanding There service was phenomenal. I was able to get detailed answers to all my questions. They were patient and heard everything that I was looking for in There service was phenomenal. I was able to get detailed answers to all my questions. They were patient and heard everything that I was looking for in a vehicle and in service. The agent that worked with me surpassed my expectations. More

Like dealing with a friend (Angela my salesperson) It was like dealing with a very good friend. Husband really liked having a conversation with Angela because they are both have military (Army) backgro It was like dealing with a very good friend. Husband really liked having a conversation with Angela because they are both have military (Army) background. More

Exceptional Have bought three cars there in two years - one for myself and two for my elderly parents and all experiences have been exceptional . I called ahead a Have bought three cars there in two years - one for myself and two for my elderly parents and all experiences have been exceptional . I called ahead and told them my mother was ill and could not be sitting in an open lobby area for long and was week and needed some special assistance due to her cancer treatment - they were phenomenal in every way ! Top notch in the service lane too ! Lovely people ! Fair prices ! Very compassionate and very knowledgable about a car that would suit our needs for a person needing to hail a wheel chair and medical equipment for awhile . Very pleased with Taung the sales person in Toyota and Jaycee the GM . Also service lane has been excellent for a used Lincoln I purchased for myself! I feel like a guest in someone's home when I go to Priority Richmond ! Becka More

Bad Communication We bought three cars in the last year and a half with Priority. One caught fire, one was damaged when they sold it to us and the final one was not We bought three cars in the last year and a half with Priority. One caught fire, one was damaged when they sold it to us and the final one was not registered for 6 months. We contacted the Dealer Board and an investigation was launched. We were told by them that we could return the car for breach of contract, which we did non August 9, 2016. To date, there is still no resolution to this problem and the car is currently in their possession. Talked to Dave Perno, President of Priority Toyota, on August 18, said he would contact me on Monday, August 22. Have not heard back from them. Expected more from a so called "reputable business". More