Loyalty Toyota Richmond

GREAT SERVICE! I originally purchased my 2007 Toyota Camry from Colonial Honda. Boy was that a mistake! Before my 1 year warranty was up, I began having ENGINE probl I originally purchased my 2007 Toyota Camry from Colonial Honda. Boy was that a mistake! Before my 1 year warranty was up, I began having ENGINE problems! I took my vehicle to Colonial Honda and it had to be serviced at Toyota to get the engine replaced! That's the best thing that could have ever happened to me! Josh King was my Service Advisor and I must say, compared to Colonial Honda, I was treated like GOLD! They did an AWESOME job on my vehicle and I have 0 complaints! I will continue to get my car serviced here and I will also purchase a vehicle here in the future when needed. LOVE LOVE LOVE THIS PLACE! They have earned a customer for life!!! More

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE This morning my car had to be TOWED for the 3RD TIME to Priority's Collision Center AND this was my 4TH trip back since they originally "fixed" my car This morning my car had to be TOWED for the 3RD TIME to Priority's Collision Center AND this was my 4TH trip back since they originally "fixed" my car after hitting an animal. Refurbished parts were put in my car and problems kept arising from the initial damage and yet this center made me feel like it was MY fault that they couldn't get it right. Troy H (whether affiliated with Liberty Mutual or Priority Toyota) and Jeanette Frazier (Collision Manager) made me feel like "my problem" was such an inconvenience. I have missed time from work going back and forth to this dealership since they can't correct the issue. I am going to be sure to tell everyone that I know how horrible Toyota is and the customer service disgusts me! More

My experience was very pleasant today. The Service was timely and everyone I met was courteous and respectful. Paden gave a full review of what was done, how my car scored and details about the next check timely and everyone I met was courteous and respectful. Paden gave a full review of what was done, how my car scored and details about the next checkpoint. More

the dealership gave me a hard sell on the Auto Butler add on to my contract but didn't inform me the only time I could schedule this service was in the morning. I can never get to them in the morning and wo on to my contract but didn't inform me the only time I could schedule this service was in the morning. I can never get to them in the morning and would not have signed up for the service had I known. I have already missed one of my appointments due to this policy. A TOTAL RIP OFF!!!! And yes I hold the dealership accountable for not informing me as they were more than willing to add it to my loan from Toyota More

Kris was extremely helpful and knowledgeable about the car I drove as well as the other models and what they had to offer and how they differed. We were able to get an excellent value and the financing s car I drove as well as the other models and what they had to offer and how they differed. We were able to get an excellent value and the financing staff really worked with us to give us a true deal. The Priorities for Life program sounds great and I look forward to coming back to the service department to get work done on the car. More

Kristina was extremely helpful and friendly. I am certain that once she completes training, she will excel with the company. Keep up the work Kris! that once she completes training, she will excel with the company. Keep up the work Kris! More

No pressure to buy. Not intimidating. Genuine concern about our needs. Very knowledgeable about product - impressive. Earned our business and trust. It was easy to make decision to purchase a new vehicle about our needs. Very knowledgeable about product - impressive. Earned our business and trust. It was easy to make decision to purchase a new vehicle. I will be back. More

Wonderful salesman and dealership. Everyone was very friendly and our overall experience was great with the exception of the 6 hrs we were there, it took a while to get everything straight. I have and w friendly and our overall experience was great with the exception of the 6 hrs we were there, it took a while to get everything straight. I have and will continue to recommend this dealer, the benefits you offer your customers is outstanding! (oil changes, inspection, etc). You will most definitely see me in the future as I have a teenager about to turn 16 who is very interested in the prius. More

I was hesitant about buying a new car. The salesman Nate took his time and made me feel very comfortable. The manager that assisted was great and helped me obtain the payment that I needed. We look forward took his time and made me feel very comfortable. The manager that assisted was great and helped me obtain the payment that I needed. We look forward to trying their manicure area when I return for service. Thank you Priority. Jan More

I was pleased with the care and concern of the employees who worked with me to decide and purchase my new Corolla. Nate and Carmine were great. Kim was thorough with the finances. who worked with me to decide and purchase my new Corolla. Nate and Carmine were great. Kim was thorough with the finances. More