Loyalty Toyota Richmond

Terrible Way to Do Business I had been looking for a specific used car for months. I finally found it at Priority Toyota. Lori, their internet manager, called me to confirm tha I had been looking for a specific used car for months. I finally found it at Priority Toyota. Lori, their internet manager, called me to confirm that the vehicle was in stock. I told her that I lived almost 3 hours away but that I was leaving immediately to drive down there, at which point she confirmed a 1pm appointment for me to buy the car. When I arrived after driving 3 hours straight, I was told the car had been sold 30 minutes prior to me getting there. Lori didn't seem to care that I drove 3 hours just to have her sell the car out from under me. It's bad enough that this happened but she couldn't have even called to tell me before I got all the way there? I know dealers usually don't hold used cars but you don't tell someone to drive 3 hours and then sell the car before they get there. This was a very horrible, unprofessional experience and I will make sure none of my friends or family in the area ever do business with this group. More

Q4 2014 review of Priority Toyota Q4 2014: Car continues to have small problems; however, Priority continues to standby it as of late December (a bit tardy with my update). I belie Q4 2014: Car continues to have small problems; however, Priority continues to standby it as of late December (a bit tardy with my update). I believe I was working with someone named Russell in service. He was professional, kind, and the problems were corrected <30 minutes. I was stunned given this is a high volume dealership. The bottom line is that I can't complain about a dealership that puts me first. I'd rather have a car with problems and dealer focused on the customer vs. a great car with a dealer who cares only about the bottom line. Jacy is still the GM and his people are a reflection of his leadership. I will revisit the dealership in April and provide the next update in May. More

Couldn't be happier! I recently went to Priority Toyota of Richmond and couldn't be more happier with our new 2015 4runner. I have never received better service from anyo I recently went to Priority Toyota of Richmond and couldn't be more happier with our new 2015 4runner. I have never received better service from anyone on any type of purchase let alone a new vehicle. Mike Nesmith made our purchase so easy and stress free! I left my house on Saturday not expecting to come home with a new vehicle at all, just too look, but Mike made my experience so great and made sure I found exactly what I wanted, I couldn't pass it up!! I would recommend Mike to everybody! My husband and I will definitely be returning to see Mike for any purchases in the future. Jessica & Scooter Vlkojan More

Michael made it easy to get a truck Buying a used truck/car is not always easy. My experience over the years have left me with a bad opinion of used vehicle salesmen but not this time. I Buying a used truck/car is not always easy. My experience over the years have left me with a bad opinion of used vehicle salesmen but not this time. I knew Michael was new in the business of selling vehicles but I soon realized he takes his job very serious as well as treats his cusfomers with the utmost dignity. I had mentioned to Michael that I sure would like to get a good used Tacoma during a brief conversation weeks earlier. Well, he didn't forget. As soon as Michael received a Tacoma that fit the description of what I wanted, he immediately called me. I had almost given up my search until his call. I feel Michael proved his dedication and loyalty to me as a potential customer by remembering that one conversation we had weeks before and remained true to his word. "I'll find you a truck that you want" He did! He helped me receive a solid trade-in on my 2009 matrix as well as help reduce the price of the Tacoma to what I was willing to pay. Michael definitely changed my opinion of car salesman for the better. I can't thank him enough for the help that day but also for the follow up calls to make sure I was satisfied with the used trucks performance. You don't find customer service like this every day. Top Performer in my mind. Thanks Michael, Dwayne More

Love at first sight My husband was interested in a Toyota Tacoma Pick Up, so we stopped at Priority Toyota in Chester, needless to say we left with a brand new 2015 Toyot My husband was interested in a Toyota Tacoma Pick Up, so we stopped at Priority Toyota in Chester, needless to say we left with a brand new 2015 Toyota Tacoma TRD Pro. All personnel was very attentive, courteous and made us feel like family! Thank you, Mike Nesmith! More

Awesome service!!! We purchsed a new 4Runner and the whole experience was great. Michael Nesmith was our salesman and he was wonderful to deal with. He took all the stre We purchsed a new 4Runner and the whole experience was great. Michael Nesmith was our salesman and he was wonderful to deal with. He took all the stress out of purchasing a new car and made us feel right at home. I would highly recommend Priority Toyota and especially Michael Nesmith to anyone in the market for a new car. Elaine and Andy Biedler More

More Than Great Service The service I received from Michael Nesmith, a sales person, from Priority Toyota in Chester was exceptional. He went above and beyond his call of dut The service I received from Michael Nesmith, a sales person, from Priority Toyota in Chester was exceptional. He went above and beyond his call of duty. I never purchased a car before in my whole life without visiting the dealership or car lot. Even though he is a new sales person he answered all of my questions in a satisfactory way. Thank you Michael Nesmith for your excellent performance and be assured that I will recommend you to many of my friends. Again, thank you and good luck on your new adventure. Chris Skordas More

Terrance Blackwell is a great salesman!!!! Terrance was very professional and personally caring about making us happy with our purchase of a 2014 Avalon. He went above and beyond. Everyone in Terrance was very professional and personally caring about making us happy with our purchase of a 2014 Avalon. He went above and beyond. Everyone in the dealership that we had contact with were great! Jacey worked hard to make us happy! And Greg in Finance was easy to work with, aso.l Thanks to you all! More

When is bad, good? When you're a PRIORITY. I intend to post reviews of this dealership quarterly. I traded in a problem free Corolla. The car I purchased experienced several problems. They co I intend to post reviews of this dealership quarterly. I traded in a problem free Corolla. The car I purchased experienced several problems. They corrected the first few same day. I experienced more issues within two weeks. This caused me to spend the next few Friday’s at the dealership. This sounds bad, right? Well, when is bad, good? Bad is good when the dealership makes the customer a Priority and strives to make the customer experience whole. The dealership empathized with my situation, made it possible for me to work from the location, and corrected each problem. I returned once more, today. They went above and beyond, fixed the minor problem, and did so for free because this car has not performed well. I call that establishing a life time customer franchise. They’re committed to a quality experience and doing the right thing by the customer. One thing people should understand before buying is that this is a high volume location off 95. They service more cars than your average dealership on Hull Street, Route 60 or Broad Street. Expect to wait; however, they’re committed to getting it right. I’m shocked by how fast they move given the volume of cars in shop. I too had trouble reaching people directly when calling the main line. This was not a problem for me. I left a message with service and received a return call same day. When I return to the dealership, the person who sold me my car, Mike Nesmith, makes it a point to understand how I am doing. This is time he could spend trying to sell cars, yet, he makes it a priority to spend a couple of minutes with me each time. Greg Campbell, the Finance Manager, has fielded several calls and shared advice that is helpful. He doesn’t have to do that, right? I signed the papers. He does because he makes the customer a priority. Jacy Poul, the General Manager, has made it a priority to ensure my bad experience ends on a positive note. Certainly, this man who oversees this large operation should be too busy for me, right? He is a good man of high character and has made sure problems are solved. Troy Jackson has been my point of contact for everything service. This guy is incredible. He’s efficient, focused, articulate, patient, friendly, and educates me when I do not understand the technical aspect. This is day one without problems. Consider what I wrote above, take a look at the other reviews, and make an informed choice. Understand what car you want, what it’s worth, and what your trade is worth. If you purchase a used car, and you’re a worrier, purchase a warranty if it gives you peace of mind. Remember, used cars are used and they will have problems like anything else that ages. While my car has had trouble the 1st month, I have had no troubles with Priority because they have made me a priority. More

Name your price offer was just what I asked for Bought a 2014 highlander and the sales person Sarah was great gave me the price I asked for and offered me free oil changes for life couldn't believe Bought a 2014 highlander and the sales person Sarah was great gave me the price I asked for and offered me free oil changes for life couldn't believe how easy it was Ashley Chester teacher More