Loyalty Toyota Richmond

Bailey In Service was personable and explained suggested services well. While car in service, test drove some new vehicles and ended up getting RAV 4. Worked w Joseph Smith in sales and he was personable. O services well. While car in service, test drove some new vehicles and ended up getting RAV 4. Worked w Joseph Smith in sales and he was personable. Ordered new RAV 4 that hasn’t arrived yet so cannot rate rest of buying experience. More

Service writer and shuttle service driver great.Good Service writer and shuttle service driver great. Good work done on my car. Good COVID-19 protocols followed. Decent showroom, what more do yo Service writer and shuttle service driver great. Good work done on my car. Good COVID-19 protocols followed. Decent showroom, what more do you want? More

Always Excellent Service I have purchased two Camry's over the years from Loyalty. I have followed the maintenance schedule and have always received excellent service from t I have purchased two Camry's over the years from Loyalty. I have followed the maintenance schedule and have always received excellent service from the service Department. Eddie was my service manager and was very helpful and knowledgeable. I am always confident that my service will be completed accurately and with no issues. More

dana--is the best---she always takes good care of me---she is bright ---up beat---good to work with---honest---a delight---susan kalanges me---she is bright ---up beat---good to work with---honest---a delight---susan kalanges More

Dana my service manager, and everyone else as well that I encountered at the dealership Service Dept. were knowledgable, professional, helpful, and very pleasant. My car was serviced quickly, completely, a encountered at the dealership Service Dept. were knowledgable, professional, helpful, and very pleasant. My car was serviced quickly, completely, and ready on time. More

Dana Reed was extremely helpful in getting my truck back on the road. She worked with my insurance company and she was very responsive. I could tell she cared. Thanks! on the road. She worked with my insurance company and she was very responsive. I could tell she cared. Thanks! More

I was acknowledged promptly during drop off and pickup. Brittany Tench provided excellent service. She was very professional, kind and seemed knowledgeable. Vehicle received ahead of scheduled completion Brittany Tench provided excellent service. She was very professional, kind and seemed knowledgeable. Vehicle received ahead of scheduled completion. Very pleased with this service encounter. More

Exceptional Service Dana Reed and the team at Loyalty were extremely helpful and personable. From the beginning of the drop off experience to the pick up of my vehicle a Dana Reed and the team at Loyalty were extremely helpful and personable. From the beginning of the drop off experience to the pick up of my vehicle after hours, everyone was friendly and helpful. I did not get the name of the two gentlemen who assisted me after normal service hours. They deserve a shout out as well. My husband watched from a distance as he waited in another vehicle and he was very impressed with the friendliness and professionalism. I told him that it was nice that it was not just a "here's your car and later" experience. The person who handed off the car made a personal connection by noting our commonality with our schools. I appreciate his going out of his way to make that personal connection. Each person I interacted with did that. It was not forced. I went there for the maintenance for my vehicle, which I could get anywhere. I will come back because of their friendliness. More

Excellent Service for general maintenance Our car was in for general maintenance. Eddie Dunn was the representative at the service desk that took care of us. He was excellent and kept us inf Our car was in for general maintenance. Eddie Dunn was the representative at the service desk that took care of us. He was excellent and kept us informed throughout the process. My experience at this dealership has always been very positive. Everyone is very Pleasant and Professional. Always a very excellent experience. Thank you. More

Very good service Bailey St Romain performs his job in a very professional manner. He is polite and courteous. The only deficiency I have with Loyalty Toyota is the am Bailey St Romain performs his job in a very professional manner. He is polite and courteous. The only deficiency I have with Loyalty Toyota is the amount of time it takes to service a vehicle. They need to hire more people or take a long look at how they process vehicles. My 10,000 mile service took a little more 2 1/2 hours. Customers time is valuable also. More