Loyalty Toyota Richmond

Dana Reed was extremely helpful in getting my truck back on the road. She worked with my insurance company and she was very responsive. I could tell she cared. Thanks! on the road. She worked with my insurance company and she was very responsive. I could tell she cared. Thanks! More

I was acknowledged promptly during drop off and pickup. Brittany Tench provided excellent service. She was very professional, kind and seemed knowledgeable. Vehicle received ahead of scheduled completion Brittany Tench provided excellent service. She was very professional, kind and seemed knowledgeable. Vehicle received ahead of scheduled completion. Very pleased with this service encounter. More

Exceptional Service Dana Reed and the team at Loyalty were extremely helpful and personable. From the beginning of the drop off experience to the pick up of my vehicle a Dana Reed and the team at Loyalty were extremely helpful and personable. From the beginning of the drop off experience to the pick up of my vehicle after hours, everyone was friendly and helpful. I did not get the name of the two gentlemen who assisted me after normal service hours. They deserve a shout out as well. My husband watched from a distance as he waited in another vehicle and he was very impressed with the friendliness and professionalism. I told him that it was nice that it was not just a "here's your car and later" experience. The person who handed off the car made a personal connection by noting our commonality with our schools. I appreciate his going out of his way to make that personal connection. Each person I interacted with did that. It was not forced. I went there for the maintenance for my vehicle, which I could get anywhere. I will come back because of their friendliness. More

Excellent Service for general maintenance Our car was in for general maintenance. Eddie Dunn was the representative at the service desk that took care of us. He was excellent and kept us inf Our car was in for general maintenance. Eddie Dunn was the representative at the service desk that took care of us. He was excellent and kept us informed throughout the process. My experience at this dealership has always been very positive. Everyone is very Pleasant and Professional. Always a very excellent experience. Thank you. More

Very good service Bailey St Romain performs his job in a very professional manner. He is polite and courteous. The only deficiency I have with Loyalty Toyota is the am Bailey St Romain performs his job in a very professional manner. He is polite and courteous. The only deficiency I have with Loyalty Toyota is the amount of time it takes to service a vehicle. They need to hire more people or take a long look at how they process vehicles. My 10,000 mile service took a little more 2 1/2 hours. Customers time is valuable also. More

Excellent Karen sale lady was very friendly , I will tell my friends and my relationship come to see you next time we love Toyota car my friends and my relationship come to see you next time we love Toyota car More

Be prepared to wait an hour and half every single time you get all through the doors. Severely understaffed for dealership priced service. Don’t buy from Loyalty Toyota if you live in Richmond. you get all through the doors. Severely understaffed for dealership priced service. Don’t buy from Loyalty Toyota if you live in Richmond. More

Cheating People and overpricing services Loyal Toyota Service department is the worse service department I have ever encountered. You take your car in for service and they seem to find 100 ot Loyal Toyota Service department is the worse service department I have ever encountered. You take your car in for service and they seem to find 100 other things that need to be done that you did not ask them to check.. I call to have a Catalytic converter put in and they wanted to charge me an additional 140.00 for them to see which converter needed change, for additional money, granted if you take your car in for an oil change they use that same little device to let you know everything else wrong with your car. I call to talk with service manage Calvin Shea and he was so condescending and saying things that was not appropriate to say to a customer. This Service department has also cheated my 89 yr old mother plenty of time. They really try and get over on the elderly. Sick of This dealership. Can't stand to go. I call for upper management to call me back and have not received a call yet. Never will buy another car from them again. More

Soooo slow. Hours of waiting. RUDE All I wanted to do was write a check for a used car. No financing. There were 2 customers, including me! It took 3 hours. They are clearly way under All I wanted to do was write a check for a used car. No financing. There were 2 customers, including me! It took 3 hours. They are clearly way understaffed in their finance department. And they were sooo rude. While I was waiting 3 hours I got to hear the staff sitting around, with no customers. One was searching for handguns online. Don’t go here. Terrible. More