Loyalty Toyota Richmond

Had an amazing buying experience thanks to Wayne Epps !!! Took us three months to close the deal but his consistency of keeping in touch with me closed the deal from the beginning!!! Thank you so much Loyalt Took us three months to close the deal but his consistency of keeping in touch with me closed the deal from the beginning!!! Thank you so much Loyalty Toyota and specially Wayne Epps . More

Vehicle serviced promptly in 2 hours as expected. Eddie is very knowledgeable service tech who works well with me on my 5 Toyota’s and answers my questions thoroughly. is very knowledgeable service tech who works well with me on my 5 Toyota’s and answers my questions thoroughly. More

This was my first experience with Toyota Service Department. I was greeted by Dana Reed who was very friendly and answered all my questions. Everyone was wearing masks which help me feel as eas Department. I was greeted by Dana Reed who was very friendly and answered all my questions. Everyone was wearing masks which help me feel as ease in this COVID-19 world we live in now. More

MIKE MEYERS PERSONIFIES THE WORD LOYALTY IN YOUR NEW NAME,HE IS LOYAL TO THE CUSTOMER AND LEAVES NO STONE UNTURNED WHEN IT COMES TO YOUR SERVICE.MIKE GOES THE EXTRA MILE TO SEE THAT THE CUSTOMER IS SATI NAME,HE IS LOYAL TO THE CUSTOMER AND LEAVES NO STONE UNTURNED WHEN IT COMES TO YOUR SERVICE.MIKE GOES THE EXTRA MILE TO SEE THAT THE CUSTOMER IS SATISFIED.ANSWERS ALL QUESTIONS WITH A SMILE AND THAT IS WHY I WILL REMAIN LOYAL TO YOUR DEALERSHIP More

Eddie Dunn was excellent from the time I pulled my car in for service until the time I left out! I was in and out in less than an hour! for service until the time I left out! I was in and out in less than an hour! More

Michael has always been a delight to work with when my car needs service. Very efficient & knowledgeable. All service was completed in a timely manner. car needs service. Very efficient & knowledgeable. All service was completed in a timely manner. More

Dana Reed was a breath of sunshine on a rainy day visit. She was on point regarding how long it would take. Great friendly service. She was on point regarding how long it would take. Great friendly service. More

I have been going to Loyalty Toyota for 14 years and purchased 3 new vehicles. The reason for the purchases is the service department, in particular Mr. Stewart Winstead has been my service advisor the purchased 3 new vehicles. The reason for the purchases is the service department, in particular Mr. Stewart Winstead has been my service advisor the entire time. I completely trust his advice and recommendations I never question them he is why I take my wife's Mitsubishi to Loyalty' for service. Employees like Stewart Winstead are far and few, if he were ever to leave Loyalty they would loose my business because I would take it to wherever he went. Big fan of Toyota! More

Excellent experience with the purchase of our new 4 Runner, Mr. Samel Waller and team were very helpful in answering all our questions or concerns. We look forward to working with your group in the fu Runner, Mr. Samel Waller and team were very helpful in answering all our questions or concerns. We look forward to working with your group in the future. More

I arrived early. I believe it was Jessica August 8th. Greeted very friendly took vehicle right in. David said would try to get me out by 11:45am was done by I think 11:20AM. Thanks again!! Marie Seay Greeted very friendly took vehicle right in. David said would try to get me out by 11:45am was done by I think 11:20AM. Thanks again!! Marie Seay More