Loyalty Toyota Richmond

Great service department. David Busby kept me informed of the status of my vehicle and when it would be ready. I was also advised of what areas may need attention in the near future. The cost for future of the status of my vehicle and when it would be ready. I was also advised of what areas may need attention in the near future. The cost for future repairs were provided with my final ticket so that I would not experience shock and awe when it came time to have the services performed. More

David Bigsby was excellent. I took my car in the day before my appointment and he was actually able to have it ready the day I took it in. He called to keep me informed of any problem. When I picked my before my appointment and he was actually able to have it ready the day I took it in. He called to keep me informed of any problem. When I picked my car up he gave me a review of what was done and suggestions of what I might want to take care of in the future. David was very professional and helpful. More

David Busby was very nice and a pleasure to work with. He asked how I was and how my weekend was. I’d recommend him every time. asked how I was and how my weekend was. I’d recommend him every time. More

the staff at Loyalty Toyota went out of there way to make. sure I was satisfied with everything. I will definitely refer them to anyone that is looking for a car. make. sure I was satisfied with everything. I will definitely refer them to anyone that is looking for a car. More

I've been a long time customer since it was originally called PRIORITY TOYOTA. I've bought my cars here and have always returned for routine service. I've never had an unpleasant experience. My "go-to" gu called PRIORITY TOYOTA. I've bought my cars here and have always returned for routine service. I've never had an unpleasant experience. My "go-to" guy for years is Mike Myers, so much so that we've become friends. Mike Myers always gives me the straight story on my cars service needs. It is always a pleasure to drop in every 5,000 miles or as needed. More

I've been having my vehicles serviced here for years and not once can I recall an unpleasant experience. Brittany Tench is my service technician as I always request her due to her kind and courteous person not once can I recall an unpleasant experience. Brittany Tench is my service technician as I always request her due to her kind and courteous personality and she will go the extra mile to ensure timely and complete satisfaction when it comes to service. This reflects a great sense of dedication to the customer, Loyalty and her responsibilities as a service technician. Brittany is definitely ready for greater responsibilities and challenges in my opinion. More

So far, so good . . . Got me in/out in about an hour! That mattered! Cole stayed on top of the entire process to be sure I was finished in time That mattered! Cole stayed on top of the entire process to be sure I was finished in time More

Micheal Stith is an excellent service maintenance representative; my experience for all my appointments have been excellent. Glad he is my representative! Always pleasant-great! representative; my experience for all my appointments have been excellent. Glad he is my representative! Always pleasant-great! More

Micheal stith has always been very pleasant and customer friendly. He always discuss promotions and discounts the dealership maybe offering. He goes above and beyond. friendly. He always discuss promotions and discounts the dealership maybe offering. He goes above and beyond. More

I have been dealing with Guy Gordon for years, he is totally amazing and goes above and beyond to help in any way he can. His customer service skills and friendly demeanor are fantastic, I wouldn't con totally amazing and goes above and beyond to help in any way he can. His customer service skills and friendly demeanor are fantastic, I wouldn't consider dealing with anyone else. I tell people all the time to ask for him. Paula Wilkins More