Loyalty Toyota Richmond

I arrived at my scheduled time and was met by Mr. Stuart Winstead who greeted me and together we checked my car for any damage. He said to meet him inside. I was there for routine maintenance. He ask if Winstead who greeted me and together we checked my car for any damage. He said to meet him inside. I was there for routine maintenance. He ask if I would wait or leave my car and I said I will wait in the lobby. He asked if I would like my car washed and I said yes. Once they did the regular maintenance Mr. Winstead came to the lobby and recommended a couple of things to keep my 2012 Toyota Camry in top running condition. I agreed and he said it would be about 45 minutes. I bought my car from this dealership and have had regular maintenance. Mr Winstead was friendly and professional and I felt confident that his recommendation was genuine when he explained the reason for the two maintenance recommendations. He made my experience excellent. More

Bailey is everything you'll want in a service advisor: timely, informative, and quality customer service skills. Was able to drop my car off without an appointment and he found a way to get my car service timely, informative, and quality customer service skills. Was able to drop my car off without an appointment and he found a way to get my car serviced in my allotted timeframe. More

The service writers here are very good to work with. Eddie Dunn has been my Service writer for the last several visits and always does a great job. Eddie Dunn has been my Service writer for the last several visits and always does a great job. More

My experience was amazing. Mr. David Busby did and excellent job and was beyond proficient with the services provided. I really appreciate this kind of customer service. Will DEFINITELY be going bac excellent job and was beyond proficient with the services provided. I really appreciate this kind of customer service. Will DEFINITELY be going back! More

Ms.Tawnie Dabney,worked with me and my family,and through our credit challenges over several months. To achieve the results we needed.for the vehicle we desired through our credit challenges over several months. To achieve the results we needed.for the vehicle we desired More

I would to thank Dana Reed so very much for all her assistance on last Thursday's appointment 9/17/2020. She was very efficient and knowledgeable about all my RA's concerns. She helped me decipher what assistance on last Thursday's appointment 9/17/2020. She was very efficient and knowledgeable about all my RA's concerns. She helped me decipher what maintenance options were more pressing versus not and that I greatly appreciated from her. Honesty stands above anything else in my book. She ensured I had a ride to pick my vehicle up once I was ready which worked out perfectly that day since I had an conference at PM. I can not say anything bad about my services at Loyalty Toyota but it does help to have friendly, warm and welcoming staff on hand like DanaReed. She was truly a pleasure to work with. Thank you Dana for everything. More

Brittany Tench was pleasant and helpful. She explained everything and was very professional. A appreciated all she did. The entire process was extremely beneficial to me and my vehicle. everything and was very professional. A appreciated all she did. The entire process was extremely beneficial to me and my vehicle. More

Stewart Winstead handled my issues with patience and follow through. I had the very first less than satisfactory experience for regular oil change and some filter checks, & tire rotations. Some things follow through. I had the very first less than satisfactory experience for regular oil change and some filter checks, & tire rotations. Some things just did not get done. When I called about it Stewart got the call as the service person had left the company over the weekend! He got me back in for that service and some additional work I decided on as well. I have been very happy with Loyalty as my Toyota "go to" even though they are by far not the closest to me. There will always at times be problems/issues, it is how a company and the employees handle them that make the difference. More

I bought my Toyota in 2004. It is in excellent condition due to the fine, courteous service provided by Loyalty (Priority). My contact person, Stewart Winstead, has advised me concerning care and maintenanc due to the fine, courteous service provided by Loyalty (Priority). My contact person, Stewart Winstead, has advised me concerning care and maintenance. I always ask for him by name when making appointments because I trust that he will know what needs to be done, provide an accurate estimate, and ensure that the work is done in a timely manner. He is kind and professional. When I replace my car I will definitely return to this dealership due to the outstanding personal service . More

I have been a customer for the past 11 years and I will recommend them to anyone in the market for a new or used vehicle. Mr. Guy Gordon went beyond to ensure I was given the best deal available for me. He recommend them to anyone in the market for a new or used vehicle. Mr. Guy Gordon went beyond to ensure I was given the best deal available for me. He listened to my expectations and expressed them to the management. Mr. José González reviewed my request, worked with the pertinent financial department, and was able to provide me with a deal suitable to me. Superb team work... More