Loyalty Toyota Richmond

I've been having my vehicles serviced here for years and not once can I recall an unpleasant experience. Brittany Tench is my service technician as I always request her due to her kind and courteous person not once can I recall an unpleasant experience. Brittany Tench is my service technician as I always request her due to her kind and courteous personality and she will go the extra mile to ensure timely and complete satisfaction when it comes to service. This reflects a great sense of dedication to the customer, Loyalty and her responsibilities as a service technician. Brittany is definitely ready for greater responsibilities and challenges in my opinion. More

So far, so good . . . Got me in/out in about an hour! That mattered! Cole stayed on top of the entire process to be sure I was finished in time That mattered! Cole stayed on top of the entire process to be sure I was finished in time More

Micheal Stith is an excellent service maintenance representative; my experience for all my appointments have been excellent. Glad he is my representative! Always pleasant-great! representative; my experience for all my appointments have been excellent. Glad he is my representative! Always pleasant-great! More

Micheal stith has always been very pleasant and customer friendly. He always discuss promotions and discounts the dealership maybe offering. He goes above and beyond. friendly. He always discuss promotions and discounts the dealership maybe offering. He goes above and beyond. More

I have been dealing with Guy Gordon for years, he is totally amazing and goes above and beyond to help in any way he can. His customer service skills and friendly demeanor are fantastic, I wouldn't con totally amazing and goes above and beyond to help in any way he can. His customer service skills and friendly demeanor are fantastic, I wouldn't consider dealing with anyone else. I tell people all the time to ask for him. Paula Wilkins More

This service visit was pretty fast and to the point. Glad to have people that are all about taking care of their customers. Mr. Stith is awesome! to have people that are all about taking care of their customers. Mr. Stith is awesome! More

Mike Meyers and Phil Wood always take great care of our car and treat us like family any time our car is in need of service. Thanks for another terrific experience! car and treat us like family any time our car is in need of service. Thanks for another terrific experience! More

I received an outstanding service. Loyalty Stand by I received an outstanding service. Loyalty Stand by their name in serviceAnd they always make sure that your service is completed in a professional I received an outstanding service. Loyalty Stand by their name in serviceAnd they always make sure that your service is completed in a professional manner time. More

Dana Reed was excellent from start to finish I want to talk to her on all my visits to the dealership. She was the nicest person I’ve met since coming to the dealership on service side. talk to her on all my visits to the dealership. She was the nicest person I’ve met since coming to the dealership on service side. More

Stewart Winstead and his team have always serviced my 2006 Matrix(bought when dealership was in Colonial Heights) and have always been happy with them.Drove great distance until retired and service and p 2006 Matrix(bought when dealership was in Colonial Heights) and have always been happy with them.Drove great distance until retired and service and professionalism and personalization has never changed always superb.Being a senior citizen by myself now I am confident they will always keep my car in great shape and I recommend to others to call and ask for him. More