Back

Loyalty Toyota Richmond

Chester, VA

4.8
1,328 Reviews

2000 Walthall Center Dr

Chester, VA

23831

Directions

By Type

Showing 1,328 reviews

September 29, 2020

My salesman Sk, took really good care of me. He listened to what I wanted and he delivered everything I asked for and was excellent. Great buying experience and recommend you go and see SK for great servic More

by ibelieve1307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SK, Exteres Exteres
Sep 29, 2020 -

Loyalty Toyota Richmond responded

Thank you for sharing your 5-star review with us! We are pleased that you have an outstanding car buying experience with SK, and we hope you'll visit again for your future car needs. Congratulations on your new 4Runner!

September 29, 2020

Our salesman was S K Kalathil. He was very helpful and kind. He really listened to what we were looking for and was very patient. He was very courteous and professional. We would definitely recommend him. More

by lauriegfields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Oct 01, 2020 -

Loyalty Toyota Richmond responded

Hi Laurie, Thank you for sharing your 5-star review with us! We are happy to hear that SK provided you with an outstanding car buying experience, and we hope you visit us again for your future car needs. Congratulations on your new vehicle!

September 29, 2020

Great measures taken to make sure I felt safe. Service Manager Wes Brown, personable, kept me informed and was very courteous. Was overall a great experience. More

by kweekleydeb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Oct 01, 2020 -

Loyalty Toyota Richmond responded

Thank you for taking the time to share your 5-star experience with us! We are happy to hear that Wes made your service visit an excellent one, and we hope you'll visit us again!

September 28, 2020

Steward Winstead is the best. He has been my provider for over 20 years. Always explains things well and trustworthy. Never had any problems. Would highly recommend. Judy More

by jjackson202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steward Winstead, Exteres Exteres
Sep 29, 2020 -

Loyalty Toyota Richmond responded

We are pleased to hear about your great service experience with Stewart! We appreciate you recommending our dealership and sharing your 5-star review with us. We hope you'll visit again for your future car needs!

September 27, 2020

Friendly, warm, helpful, kind and knowledgeable. Michael was great; Every interaction I had with him has always been professional, courteous and helpful. The whole experience was so nice, smooth and easy. More

by shay1426
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Sep 29, 2020 -

Loyalty Toyota Richmond responded

We are pleased that your service experience with Michael was an excellent one! Thank you for taking the time to share your 5-star review with us, and we hope to see you again!

September 27, 2020

Everytime I go to have my car serviced everyone is pretty friendly especially Mike Myers. He does a wonderful job. Happy to work with him. More

by t.williams0201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Myers
Sep 29, 2020 -

Loyalty Toyota Richmond responded

We are happy to hear that you had a great service experience with Mike! Thank you for taking the time to share your positive review with us, and we hope you will visit again for your future car needs!

September 27, 2020

Mr. Wayne Epps was my Sales Representative.He was very Mr. Wayne Epps was my Sales Representative. He was very attentive and answered all my questions. He was not a pushy Sales person so I felt comfortabl More

by Jacquelynedwards421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Epps
Sep 29, 2020 -

Loyalty Toyota Richmond responded

Hi Jacquelyn, Thank you for sharing your positive review with us! We are so happy to hear that you had an excellent car buying experience with Wayne, and we hope you will visit us again. Congratulations on your new vehicle!

September 26, 2020

I had dealings with your service department today and Phil Wood was great to work with. He was very professional and handled my problem very well. He is a credit to your company. More

by adsi97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Sep 29, 2020 -

Loyalty Toyota Richmond responded

Thank you for sharing your 5-star review with us! We are pleased to hear that Phil provided you an outstanding service experience. We hope you will visit again for your future car needs!

September 26, 2020

Everything was wonderful, professional and friendly from the time I pulled up to the service area The service was completed in a timely manner, and the waiting area was well spaced out and clean. More

by petra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Sep 29, 2020 -

Loyalty Toyota Richmond responded

We're so happy that your service visit was fantastic! Thank you for sharing your positive review with us, and we hope you'll visit again!

September 24, 2020

At the dealership we worked with Todd Foster. He was friendly, competent and efficient. He was able to answer all of our questions and resolve all issues that arose. We also had a good experience with More

by naubinway
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Exteres Exteres
Sep 25, 2020 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are pleased to hear that Todd provided you outstanding customer service, and we hope you will visit again for your future car needs!

...
104
...