Loyalty Toyota Richmond

Brittany Tench was very efficient and helpful when I brought in my new RAV4 for my first 5,000 mile check up. The service department was thorough and timely. brought in my new RAV4 for my first 5,000 mile check up. The service department was thorough and timely. More

Michael Stith is wonderful. I always get top notch service at Loyalty Toyota. Everything is explained so I can understand what they will be doing. It’s always a positive experience. service at Loyalty Toyota. Everything is explained so I can understand what they will be doing. It’s always a positive experience. More

Bought a 2017 Toyota RAV4 yesterday, Karen Jarrelle, allowed me to drive 2 a beautiful Red 2019 and the Deep Purple 2017 she let me make the decision. I really thought I would get the 2019 but I felt b allowed me to drive 2 a beautiful Red 2019 and the Deep Purple 2017 she let me make the decision. I really thought I would get the 2019 but I felt better in the 2017 so that’s what I got Amazing experience!!! I will definitely encourage all my family and friends to go and see Miss Karen 😄 More

Really had a great experience during a recent service visit. Dana Reed promptly greeted me upon my arrival and explained the process to me. I received an annual service check and inspection in the timefr visit. Dana Reed promptly greeted me upon my arrival and explained the process to me. I received an annual service check and inspection in the timeframe that she stated. More

The best customer service received in a long time. Dana was very professional, approachable and knowledgeable about what my car needed. She was able to give me key information about why I needed additional was very professional, approachable and knowledgeable about what my car needed. She was able to give me key information about why I needed additional services. More

The customer service representative Dana Reed was pleasant, she took the time to explain that she was dealing with a customer before me thst took longer than expected. The technical (Mike) that did t pleasant, she took the time to explain that she was dealing with a customer before me thst took longer than expected. The technical (Mike) that did the detailing dif a awesome job, car looked like the day I purchased it. More

Stewart Winstead has been the person who we have contacted whenever we have problems with the car. He has always been very honest with us with what needed to be done. He is very personable and kn contacted whenever we have problems with the car. He has always been very honest with us with what needed to be done. He is very personable and knowledgeable of his job. He is very courteous and makes sure that we know what needs to be done before the mechanics begin work. We would definitely recommend Stewart as a service rep. More

The service and professionalism I received on my visit to Loyalty was outstanding. Since 2010 I’ve owned my Toyota and used them on a regular basis this particular time the service I received from Brittany T Loyalty was outstanding. Since 2010 I’ve owned my Toyota and used them on a regular basis this particular time the service I received from Brittany Tench and Elias Clark was top notch. Above and Beyond! More

Brittany Tench was my service rep. She is always friendly and helpful. She has a wonderful personality and is a positive influence on my relationship with Loyalty. friendly and helpful. She has a wonderful personality and is a positive influence on my relationship with Loyalty. More

Dana Reed was very professional in her manner and handling my srvice visit of the recall my truck. My aapt time and pickup were smooth and effortless for me. handling my srvice visit of the recall my truck. My aapt time and pickup were smooth and effortless for me. More