Loyalty Toyota Richmond

David Busby was my service representative, who advised me on services that are needed . My mechanic was Steve B. Who usually works on my cars and does an excellent job. on services that are needed . My mechanic was Steve B. Who usually works on my cars and does an excellent job. More

Dana was very courteous and helpful and explained everything really well about how the process worked I would definitely recommend and asked for her help in future visits everything really well about how the process worked I would definitely recommend and asked for her help in future visits More

Michael Stith was my service representative for two related appointments that required ordering parts and coordinating rental cars for each visit. He did a superb job keeping me informed a facilitated related appointments that required ordering parts and coordinating rental cars for each visit. He did a superb job keeping me informed a facilitated the second appointment which was delayed due to the need for the installation of a windshield to pass the safety inspection. More

Very helpful and fast service, was able to get things taken care of that I wasn’t even scheduled for, I really appreciated all their help!!! taken care of that I wasn’t even scheduled for, I really appreciated all their help!!! More

Brittany Tench was very friendly and did excellent job in taking care of service. She went over and above to help when I told her I had a problem with rental service.which took over an hour to get my renta taking care of service. She went over and above to help when I told her I had a problem with rental service.which took over an hour to get my rental. She was very caring and concerned. She is a real asset to your service department. More

Mike Myers was very friendly and helpful. He did a great job explaining why my car needed extra service other than the regular annual inspection. job explaining why my car needed extra service other than the regular annual inspection. More

Great customer service and friendly employees.The Check Great customer service and friendly employees. The Check in process was easy and very efficient. My vehicle work was completed in a timely manner and Great customer service and friendly employees. The Check in process was easy and very efficient. My vehicle work was completed in a timely manner and pickup was earlier than expected. More

Brittany tench is always wonderful, friendly and very helpful. Updates on service and answers all my questions. Very thankful when she is there and she always is!! helpful. Updates on service and answers all my questions. Very thankful when she is there and she always is!! More

During my visit to loyalty Toyota yesterday, David Busby did a great job guiding me through my service and giving recommendations for future service.. Very good customer service. did a great job guiding me through my service and giving recommendations for future service.. Very good customer service. More

I have been coming here for more than 13 years I have purchased 7 vehicles They are very good They know there job well Also peace of mind purchased 7 vehicles They are very good They know there job well Also peace of mind More