Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Loyalty Toyota Richmond
Chester, VA
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,329 reviews
October 24, 2020
David Busby was fantastic! He listened, advised and kept me up on all goings on. VERY personable and honest. We even shared children’s pictures! me up on all goings on. VERY personable and honest. We even shared children’s pictures! More
by SJ Gillette
Employees Worked With
Exteres Exteres
October 23, 2020
My Appointment went well. I arrived any and Stewart Winstead was right there as soon as I pulled in Stewart was so helpful. I was about to rent a car while mines was worked on. However Stewart sugges Winstead was right there as soon as I pulled in Stewart was so helpful. I was about to rent a car while mines was worked on. However Stewart suggested. I waited which was smart it took maybe 10 minutes- Stewart was very nice and polite.. If you looking for a Car or service on your vehicle go to Loyalty Toyota in Chester. They are the Best..... More
by mike_carmel
Employees Worked With
Stewart Winstead, Exteres Exteres
October 23, 2020
Great place to get your car serviced. Mike Myers took great care of me, very professional and kind.He also pointed out a few services I need to take care of. great care of me, very professional and kind.He also pointed out a few services I need to take care of. More
by Shirley Gee
Employees Worked With
Exteres Exteres
October 22, 2020
Mr. Stewart Winstead was very helpful and friendly. He kept us informed on the progress of our service. Thank you Mr. Winstead for your help! kept us informed on the progress of our service. Thank you Mr. Winstead for your help! More
by msbrenda1709
Employees Worked With
Exteres Exteres
October 20, 2020
David Busby did an amazing job. I had an emergency flat tire and he and his team prioritized my need. Thanks. Great device. Highly recommended. tire and he and his team prioritized my need. Thanks. Great device. Highly recommended. More
by Jjohnsonhh
Employees Worked With
David Busby, Exteres Exteres
October 18, 2020
Great customer service, Karen Jarrelle! Your patience with my many questions & help was very much appreciated! Would recommend you to anyone for a good experience! with my many questions & help was very much appreciated! Would recommend you to anyone for a good experience! More
by Mbck9s
Employees Worked With
Exteres Exteres
October 17, 2020
Cole Lewis was nice and easy to work with, very informative and patient with all of my questions and willingness to explore many options And test several different cars. No pressure! informative and patient with all of my questions and willingness to explore many options And test several different cars. No pressure! More
by Tsulloway
Employees Worked With
Exteres Exteres
October 17, 2020
Brittany was such a professional during my visit. Her customer service skills are very very good. She took the time to bring me back in the shop to get a visual on what was wrong with the car as the work customer service skills are very very good. She took the time to bring me back in the shop to get a visual on what was wrong with the car as the working technician advised her and I appreciated that very much. More
by Amawhi5827
Employees Worked With
Brittany Tench
October 16, 2020
I trust Stewart Winstead as a honest service rep. and is always helpful. He has suggested repair and services that would be helpful to the overall life of my car. always helpful. He has suggested repair and services that would be helpful to the overall life of my car. More
by hotpeppper
Employees Worked With
Exteres Exteres
October 15, 2020
I can't say enough good things about Stewart Winstead. I can't say enough good things about Stewart Winstead. He follows up on his phone calls, and informs me if I need additional service. I've been wo I can't say enough good things about Stewart Winstead. He follows up on his phone calls, and informs me if I need additional service. I've been working with Stewart for 26 years (and 3 Toyota Camrys) More
by gardenmomkp
Employees Worked With
Davis Busby was very helpful while Stewart was busy., Exteres Exteres
