Loyalty Toyota Richmond

Service department does a good job. Brittany Tench was pleasant and helpful. The only thing I have a complaint about is the length of time it takes to get an appt. Takes a month. pleasant and helpful. The only thing I have a complaint about is the length of time it takes to get an appt. Takes a month. More

5 stars to Micheal Stith his customer service was impeccable and he made me comfortable when asking questions about the service my car needed. Thanks impeccable and he made me comfortable when asking questions about the service my car needed. Thanks More

I had visited a different Toyota dealer for years and always had a pleasant experience, this is my first time visited Loyalty Toyota and what an experience! Bailey St. Romain did it all, he is very prof always had a pleasant experience, this is my first time visited Loyalty Toyota and what an experience! Bailey St. Romain did it all, he is very professional, friendly, attentive, helpful, he is the best!!!! More

I was very pleased with my service yesterday Loyalty Toyota Richmond. Mike Myers and Brittany Tench did a great job taking care of me from start to finish! Great team!! Toyota Richmond. Mike Myers and Brittany Tench did a great job taking care of me from start to finish! Great team!! More

Thank you Brittany and Dana they both gave great assistance when it came to my needs with my car tire this week.BOTH WERE AMAZING WITH THEIR CUSTOMER SERVICE and took care of me. assistance when it came to my needs with my car tire this week.BOTH WERE AMAZING WITH THEIR CUSTOMER SERVICE and took care of me. More

Dana Reed was great. She was very friendly, professional, and knowledgeable. She was attentive to the my service needs as well as her other customers! and knowledgeable. She was attentive to the my service needs as well as her other customers! More

My service was outstanding and Ms Brittany Tench was so nice. She explains everything so good. I like how she went over the whole result sheet from my inspection. Fantastic young lady.Want her for next vis nice. She explains everything so good. I like how she went over the whole result sheet from my inspection. Fantastic young lady.Want her for next visit Please. More

Thanks to Stewart Winstead of Loyalty Toyota, for his excellent customer service and updates on my vehicle while being serviced at Loyalty Toyota!! Appreciate it excellent customer service and updates on my vehicle while being serviced at Loyalty Toyota!! Appreciate it More

Mike Myers is the best of the best! He always accommodates me, and he has never let me down, every time I call to speak to mike, he gets my vehicles in , and it’s always top notch service, he goe accommodates me, and he has never let me down, every time I call to speak to mike, he gets my vehicles in , and it’s always top notch service, he goes above and beyond for his customers, He’s always kind and he never makes me feel like I’m bothering him, when I leave a message , Mike always calls me back, ( which no one does that anymore); Your dealership is lucky to have mike working for you..he definitely is an asset! Thank you... More

Brittany was very kind and friendly and professional in her attention to my needs.that is all i have to say lalalalalathus is really stupid her attention to my needs.that is all i have to say lalalalalathus is really stupid More