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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,305 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

June 05, 2024

Other Dealership have free coffee, donuts and fruit for their customers. The coffee Vending machine is NOT GOOD at Loyalty!! A good cup of coffee that we can add as little or much sugar/ cream as we like More

by Cindiboo123.cbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
June 04, 2024

Over the years I have been pleased with the service I received from Bailey Romain he is a very friendly and professional advisor. Thanks very much More

by brober7777
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
Jun 11, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for leaving Bailey this terrific review! We are glad to hear that Bailey took stellar care of you and your automotive needs. We are happy to know that he was very friendly and professional. Please do not hesitate to let us know how we may be of further service to you.

May 29, 2024

Always get friendly and professional service at Loyalty Toyota in Chester, VA Dana Reed helped me yesterday and and, as always, it was a pleasant experience. More

by cmartincrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Jun 11, 2024 -

Loyalty Toyota Richmond responded

We are grateful for you leaving Dana this stunning review! We are thrilled to hear that Dana took incredible care of you and could provide you with thorough and efficient service. We are pleased to know that she was friendly, professional and made your experience pleasant. Please drive safely and do not hesitate to let us know how we may be of further service to you.

May 23, 2024

The service department is always polite, helpful, accommodating, and able to answer any questions. They also do a great job communicating via text or phone. More

by lgneely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
May 23, 2024 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is so important to us. Thank you for leaving our service team this positive feedback! If there is ever anything more that the team may help you with, please do not hesitate to let us know.

May 19, 2024

We Trust our survice advisor, Stewart Winstead, to take care of our 2007 Toyota Highlander. Stewart is very knowledgeable and always explains things to us professionally. We highly recommend Stewart! More

by Ol Myrt
Workmanship
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
May 21, 2024 -

Loyalty Toyota Richmond responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that Stewart's efforts could meet your satisfaction. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 16, 2024

Excellent service as always! Great communication with the advisor assigned for the service visit. Will be back again. More

by pmquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheyne Hoke
Report | Print
May 16, 2024 -

Loyalty Toyota Richmond responded

We greatly appreciate the opportunity to work with you, and glad to know that our team took great care of you! Thank you for the great feedback. Take care!

May 13, 2024

David Busby is by far the best Service Representative I have dealt with, He is top-notch. More

by ctharper123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
May 13, 2024 -

Loyalty Toyota Richmond responded

We are proud that David went above and beyond to get you the best deal available! Please contact us if there is anymore we can do. Safe travels until we meet again!

May 07, 2024

I had a new 2008 Toyota, didn’t have it for long because I didn’t like taking my car in for service. Now I have a Toyota truck and Bailey Romain helps me. Bailey is the best. He’s so nice and helpful I d More

by Cjlvsmj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Report | Print
May 07, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star rating! We are glad that Baily provided you with top-notch service. He will be delighted to hear of your kind words. We wish you safe travels! Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 05, 2024

Mina Abdullah was very patient with us, helping us select the right Tundra for us. Very happy with the entire process and our new Truck. More

by Tb17977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mina Adbullah and Tina Lewis
Report | Print
May 06, 2024 -

Loyalty Toyota Richmond responded

Congratulations on your new truck! Providing quality and efficient service is so important to us, and we are glad that Mina's efforts could meet your satisfaction. Thank you so much for your wonderful review. Safe travels!

May 04, 2024

Brian Johnson, my service representative was excellent! He kept me in the loop on what was going to happen and his customer service was excellent! Job well done. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Johnson & Elwood Burrow
Report | Print
May 06, 2024 -

Loyalty Toyota Richmond responded

Thank you for leaving us this positive review, Ron! We are glad that Brian was both helpful and informative. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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