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Loyalty Toyota Richmond

Chester, VA

4.8
1,280 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,280 reviews

April 05, 2024

David Busby is a pleasure to work with. He is friendly and professional. He kept me informed every step of the way and put no pressure on me at all. He is a major reason why I will keep usi More

by Gerber12900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Apr 08, 2024 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. David and the team are proud to be apart of making your visits a great experience. Your safety and satisfaction are our utmost priorities. We look forward to serving your automotive needs for years to come!

April 05, 2024

Brian Johnson is a pleasure to work with. He is very courteous and respectful. Explained what was going on with my vehicle and what important issues should be dealt with. More

by jcatme
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Apr 08, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! We are happy to hear that Brian could provide you with the quality care that you so much deserve. Our guests' satisfaction is our utmost priority. We are here for all your car needs and hope to see you again!

April 02, 2024

Teng Lim helped me find the right car for my lifestyle. I highly recommend it! More

by alawhorn95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teng Lim
Apr 04, 2024 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are glad that Teng provided you with nothing less. We hope to see you again the next time your vehicle is ready for service!

April 02, 2024

David Busby is always great to work with and keeps me updated on what is being done as far as the repairs on my 4Runner. Love working with him. More

by aggieath2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Apr 04, 2024 -

Loyalty Toyota Richmond responded

We are happy to hear that David could provide you with a smooth and efficient experience. Thank you for the great feedback! Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 27, 2024

Brittany Tench is my go to person for my service advisor! She is thorough in the information she provides. I look forward to seeing her when I come for me vehicle service appointments. More

by rew1gram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Mar 27, 2024 -

Loyalty Toyota Richmond responded

We greatly appreciate your positive review and recommendation! Providing top-notch service is so important to us, and we are glad that Brittany's efforts could meet your satisfaction. We hope for an opportunity to work with you again!

March 25, 2024

Guy Gordon was awesome. I would recommend my friends and family to see him. Super friendly. Very thorough explaining everything to me. Funny too. Enjoyed meeting him. I More

by Shirley.knowling
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
Mar 25, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review and recommendation, Shirley! We greatly appreciate the opportunity to work with you, and proud to know that Guy took great care of you. It is our pleasure to assist you in any way possible. Congratulations to you on your new vehicle!

March 24, 2024

Stewart Winstead did an excellent job explaining what needed to be done on my truck. He also recommended holding off some services until I got new tires. More

by Robb23831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Mar 25, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your excellent review and recommendation! We are honored by your business, and so glad that Stewart could provide you with the quality care that you so much deserve. We wish you safe travels until we meet again!

March 22, 2024

Brittany Tench is our service advisor, and she always goes above and beyond our expectations when it comes to servicing our vehicles. She is always polite and courteous. She is definitely an asset to Loy More

by sgtjbl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Mar 25, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave this amazing review! It's wonderful to know that Brittany provided you with the A+ service that you so much deserve. Please do not hesitate to let us know if there is ever anything more the team may help you with!

March 18, 2024

Great service. Cleaning my car not as much. Brian Johnson is always polite and keeps me up on my car. More

by peaches.23224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Mar 18, 2024 -

Loyalty Toyota Richmond responded

Thank you so much for your 5-star review! We are so glad that Brian made your experience with us an all-around success. We hope to see you again the next time your vehicle is ready for service.

March 16, 2024

Stewart Winstead is a service representive at Loyalty Toyota Richmond. Stewart Winstead and team are always helpful, polite, and spot-on providing service. The're great! More

by 20 Plus Toyota Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead and team.
Mar 18, 2024 -

Loyalty Toyota Richmond responded

Thank you for taking the time to share your comments with us. We're thrilled to hear that Stewart was there to help on answering all your questions. Please let us know if you have any other questions.

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