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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,329 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,329 reviews

April 22, 2025

First service on Tundra. ..in & out...see ya at 10,000 miles....service representative great More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota
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Apr 22, 2025 -

Loyalty Toyota Richmond responded

Larry, We appreciate you letting us know how we are doing here at- Loyalty Toyota. We are honored to be able to service your Tundra for the very first time. We look forward to the next opportunity to service your vehicle again.

April 18, 2025

Stephen Crutcher was my sales rep and he was very courteous and helpful. The dealership offers great packages and warranties. From start to finish the process was efficient More

by sdan2032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Crutcher
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Apr 22, 2025 -

Loyalty Toyota Richmond responded

Dan, We appreciate you taking the time to write this wonderful review. We are pleased to hear that Stephen was able to assist you from the start to end. Please let us know if there is anything else we can do to assist you, we would love to help.

April 16, 2025

Sales representative Mr. Blanc was very professional, knowledgeable, down to earth and easy to work with. He put forth great effort in securing my deal/purchase. I would defi More

by nonf03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christapher Blanc
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Apr 17, 2025 -

Loyalty Toyota Richmond responded

Non, We are thrilled to hear that we made the purchase of your new vehicle easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Mr. Blanco is certainly a favorite around here, so it is no surprise that you had a great experience working with him. Thank you for your recommendation and we look forward to the next opportunity to service your vehicle! You will not be disappointed.

April 13, 2025

I had required repairs completed and they made it easy and efficient. Service Advisor Brian Johnson did a great job explaining repairs and keeping be informed on status. More

by Robb23831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Thank you for your 5-star rating! We hope to see you again the next time you are in need of automotive service.

April 13, 2025

Carsteen, Thanks for the great service you provided during the purchase of my pre-owned truck, you were very knowledgeable in the areas of the dealership process's! I appreciate that you were able to a More

by Hispeedcam79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carsten
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! We are honored to have had the opportunity to work with you, and we are glad that Carsten provided you with 5-star service. It is our pleasure to assist you in any way possible. Thank you and take care!

April 12, 2025

I’ve been going to Toyota for many years and they are by far the best! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Alex, Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are glad that our team consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels- on behalf of the entire team!

April 12, 2025

An amazing place who service and representatives exude excellence. Thank you for serving me. You helped me with my vehicle. More

by MichaelAlbert17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Michael, We appreciate your wonderful review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service.

April 10, 2025

Guy was phenomenal to work with and took great care of us. Austin was a great sales manager More

by m—t—
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are so glad that Guy and Austin provided you with top-notch service. We greatly appreciate the opportunity to work with you. Safe travels!

April 10, 2025

Stewart Winstead was excellent. He was excellent in all phases. Pleasant, thorough and knowledgeable in his explanation. More

by millner461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review! Offering thorough and efficient service is so important to us, and we are glad that Stewart provided you with nothing less. It is our pleasure to assist you in any way possible. Take care!

April 09, 2025

They are good. They were able to get me in without an appointment to check on the issue. More

by brogerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stanley
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Apr 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for your kind review! We are glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

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