Loyalty Toyota Richmond

Kelvin Watkins was an excellent Service Adviser! He kept me informed of the diagnostic results and the repairs needed. He kept me informed of the diagnostic results and the repairs needed. More

Darcy Mc coy was great! Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed Prompt, courteous, great smile and understanding. ! Outstanding service- hopefully the car wash is fixed More

Dana Reed was just great. She was very knowledgeable and on point Ask for her She was very knowledgeable and on point Ask for her More

Guy Gordon is amazing! This is my third time buying from this dealership and I only work with Guy. He is super professional, knowledgeable and an overall fantastic person. This is my third time buying from this dealership and I only work with Guy. He is super professional, knowledgeable and an overall fantastic person. Bailey St. Romain in the service department is the best as what he does. He is always friendly and it makes my whole day when I get to see him! More

I had a wonderful experience working with Kelvin Watkins. He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitel He was ready to receive my vehicle when I arrived and even completed the service on my vehicle with more than 30 minutes to spare. I will definitely be back. More

Jason was attentive to my needs and took time to explain the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch num the features of the cars and also the available warranty options to play my concerns of some of the newer technology. When it came time to crunch numbers for everything I needed to make the deal, he and Austine were able to make it fit into the budget I had. I do wish there had been an option for a non-hybrid 4cyl Camery, but the total package deal and LIFETIME warranties (INCLUDING BATTERIES!) made it hard to pass up! All done, I would gladly buy again from Loyalty More

Awesome car buying experience. Salesman Donavon Gray is the best, worth asking for him. He helped me replace both of our cars. Salesman Donavon Gray is the best, worth asking for him. He helped me replace both of our cars. More

Darcy McCoy had to fill in for another service representative that I was scheduled to see on the day of my service appointment. She took time to familiarize herself with my service history to find representative that I was scheduled to see on the day of my service appointment. She took time to familiarize herself with my service history to find out why I was coming for service. She was kind and patient with me. Because she is new on the job, she reached out for assistance on a matter she wasn’t quite sure about. Keep up the good work Darcy, especially when working with a majority of males who society has projected as masters in the know about automobiles. Your pleasant personality and customer friendly demeanor will help you to connect and build a clientele that will request Darcy McCoy as their service representative. More