Loyalty Toyota Richmond

My Service Advisor (Steward Winstead) always give me advice and suggestions concerning my vechicles . I value and trust his suggestions. advice and suggestions concerning my vechicles . I value and trust his suggestions. More

Brian Johnson and team do a great job keeping my older Toyota on the road. They let me know what needs attention now and what can wait. They always keep me appraised of the status of repairs and when my Toyota on the road. They let me know what needs attention now and what can wait. They always keep me appraised of the status of repairs and when my vehicle is ready. Always great service! More

I am very thankful for the handling of my problem by the service manager, Stewart Winstead, I hope I spelled his name correctly. service manager, Stewart Winstead, I hope I spelled his name correctly. More

Very helpful and professional. Took care of me , i am very satisfied with the sevice. Took care of me , i am very satisfied with the sevice. More

Brian Johnson in the service department was very professional and welcoming. He explained about how long it would take and that he would notify me when the vehicle was ready. professional and welcoming. He explained about how long it would take and that he would notify me when the vehicle was ready. More

I really appreciate Loyalty Toyota. I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And whe I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And when i took it in for service, having made an appointment, waiting for only an oil change and check out, it took nearly two hours. More

David Bugsby, works for Loyalty Toyota 2000 Walthall Center Drive in Chester, Virgina. He always greets me with a smile and asks how I'm doing. He's courteous and takes care of his clients. He answers a Center Drive in Chester, Virgina. He always greets me with a smile and asks how I'm doing. He's courteous and takes care of his clients. He answers any and all questions with patience. Thank you! More

Ross and Stewart were excellent in skill and customer service! They are vital to the team service! They are vital to the team More

Outstanding service provided by Steward Winstead. He is the very best that Loyalty Toyota has. He is has provided service to at least 4 of our Toyota's. He always gets us in and takes wonderful ca He is the very best that Loyalty Toyota has. He is has provided service to at least 4 of our Toyota's. He always gets us in and takes wonderful care of us. He is is always respectful, courteous, polite, and very knowledgeable. I get wonderful service everytime by him. More

Excellent service. Kelvin Watkins was wonderful. He got me in quick, listened to any concerns I had and my service was completed in a reasonable amount of time. Kelvin Watkins was wonderful. He got me in quick, listened to any concerns I had and my service was completed in a reasonable amount of time. More