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Loyalty Toyota Richmond

Chester, VA

4.9
1,315 Reviews

2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,315 reviews

March 26, 2025

I bought a 2023 low mileage Nissan Rogue in September 2-24. I love the vehicle, but I was getting water in the rear hatch leaking into the vehicle. I brought it back to the dealership several times as th More

by dbolduc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Howard
Mar 27, 2025 -

Loyalty Toyota Richmond responded

Thank you for your excellent review! We are so glad that Nick and the team got your automotive needs taken care of. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 25, 2025

In 2011 I purchased a 2012 Toyota Highlander from then Priority Toyota. I've worked with them for 13 years and yesterday I bought a 2025 Toyota Highlander from now Loyalty Toyota. The same man owns it an More

by BetsyLuck1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson was awesome. He helped me order my new car and kept in touch with me while we waited for it to be delivered.
Mar 25, 2025 -

Loyalty Toyota Richmond responded

Thank you for your amazing review! It is an honor to have your confidence and loyalty, and we are overjoyed that Jason and the team consistently provide you with top-notch service. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new Toyota Highlander- on behalf of the entire team! Safe travels.

March 16, 2025

Nice video showing the work being done and evaluated on my vehicle for a normal checkup visit More

by MichaelV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Mar 17, 2025 -

Loyalty Toyota Richmond responded

Michael, Thank you for sharing your positive experience with us. Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

March 16, 2025

Bailey Romain was the representative for my visit to Chester’s Loyalty Toyota. He was personable, knowledgeable of the work to be accomplished and shared his knowledge as he responded to my questions. I More

by 4rmdyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey St. Romain, Zach W, Andrew Maker,
Mar 17, 2025 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review. We are so glad that Bailey was both helpful and informative during your recent service visit. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 26, 2025

On my recent visit to the service dept, Bailey Romain answered/addressed all my concerns. But the topper was, he made the visit fun and he walked me to my car! More

by Jaynejballengee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailey Romain
Feb 26, 2025 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this positive review! We are happy to hear that Bailey provided you with a top-notch experience. Your safety and satisfaction are our utmost priorities and we hope that you do not hesitate to give us a call if you ever have any further questions or concerns.

February 25, 2025

I would thank Loyalty Toyota and Stewart Winstead for their customer service. Have a very good day! More

by gregory.ware
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Feb 25, 2025 -

Loyalty Toyota Richmond responded

Gregory, Providing top-notch service is so important to us, and we are glad that Stewart's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!

February 19, 2025

My Service Advisor (Steward Winstead) always give me advice and suggestions concerning my vechicles . I value and trust his suggestions. More

by Wgay228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Feb 20, 2025 -

Loyalty Toyota Richmond responded

Thank you for your very kind review. We are delighted to hear that one of the reasons that you keep coming back to us is our exceptional service! Steward will be thrilled to hear your very kind words about him, thank you! We look forward to seeing you again when your vehicle is ready for its next service!

February 15, 2025

Brian Johnson and team do a great job keeping my older Toyota on the road. They let me know what needs attention now and what can wait. They always keep me appraised of the status of repairs and when my More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Feb 20, 2025 -

Loyalty Toyota Richmond responded

DJ, Thank you for your very kind review. We were very happy to help you with your older Toyota and keep you comfortable while you waited. Brian will be overly excited to hear you were so pleased with his customer service, that you are willing to return back to our dealership. We look forward to seeing you again when your vehicle is ready for its next service. We hope that you will think of us again when you are ready to shop a new car or appraise the vehicle, Safe travels!

February 10, 2025

I am very thankful for the handling of my problem by the service manager, Stewart Winstead, I hope I spelled his name correctly. More

by southboston81
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department representatives'
Feb 11, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. We are happy to hear that Stewart took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

February 06, 2025

Very helpful and professional. Took care of me , i am very satisfied with the sevice. More

by knightmarcus62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Harris
Feb 06, 2025 -

Loyalty Toyota Richmond responded

We appreciate your 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that our team provided you with top-notch service. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

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