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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,430 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,430 reviews

February 04, 2026

David Busby is great to work with. He took his time with me and cares. More

by mk12013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Busby
Report | Print
Feb 05, 2026 -

Loyalty Toyota Richmond responded

Thank you for your positive review! We are delighted to hear that David took great care of you during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 01, 2026

Good service, always on time with great customers representatives. I feel that price for labor could be improved. More

by Nmont007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Feb 04, 2026 -

Loyalty Toyota Richmond responded

Thank you for your time and feedback. We are glad that our team consistently gets your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you have any further questions or concerns.

January 20, 2026

Sana Slotbottom was very knowledgeable and easy to communicate with. I would reach out to her again if I were looking in the future More

by sharonk3041
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sana Slotbottom
Report | Print
Jan 23, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience with us. Sana will be honored to hear of your kind words and to know you deeply valued her assistance. We hope for an opportunity to work with you again!

January 18, 2026

Paul Taylor provided excellent service during my experience at the dealership. The tailored service and how he looked out for the customer was excellent. More

by Bthor1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Taylor
Report | Print
Jan 20, 2026 -

Loyalty Toyota Richmond responded

Thank you so much for your positive review! It is always our goal to ensure our guests are satisfied with their visit, and we are glad that Paul took great care of you. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

January 10, 2026

Mark Cartwright very courteous and helpful and suggested service that mechanic had noticed. Speedy checking and out More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark cartwright
Report | Print
Jan 15, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

January 09, 2026

I have dealt with Loyalty Toyota for many year and have had the wonderful experience working with my advisor Dana Reed More

by D Storey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Jan 15, 2026 -

Loyalty Toyota Richmond responded

Thank you for being a repeat customer and entrusting us to service your vehicle. Your continued business and positive reviews mean a lot to us!

January 09, 2026

Steve Cruther our salesman was exceptional and patient in dealing with seniors. Very good salesman. More

by Mbattle81150
Recommend Dealer
Yes
Employees Worked With
Steve Cruther
Report | Print
Jan 15, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive sales experience with us. We strive to be inclusive of everyone and their needs when buying or servicing a car so we are happy to hear that is happening. Thank you again for sharing this review with us!

January 03, 2026

Excellent service Brittany was extremely helpful and impressive to work with. Thank you for your service and your support. More

by mslawhorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Jan 12, 2026 -

Loyalty Toyota Richmond responded

We are glad to hear Brittany provided you with great service. We think that she is really great as well!

January 01, 2026

Personable customer service. Able to answer all of my questions. Completed my service work in a reasonable amount of time. More

by LocalDocCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Jan 12, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

December 31, 2025

Chris Blanc was a great salesman. He was very down to earth and helpful from start to finish of purchasing my new car More

by nonf03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Blanc
Report | Print
Dec 31, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new Toyota! We want to remind you that Chris and our team are here to help you if you have any further questions or concerns. Thank you for this wonderful review, we wish you safe travels!

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