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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,305 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,305 reviews

February 02, 2025

Brian Johnson in the service department was very professional and welcoming. He explained about how long it would take and that he would notify me when the vehicle was ready. More

by yatesrwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
January 31, 2025

I really appreciate Loyalty Toyota. I do have one complaint though: nothing is ever done quickly. The purchase of our automobile took over 5 hours after we selected the vehicle. And whe More

by TEBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
January 30, 2025

David Bugsby, works for Loyalty Toyota 2000 Walthall Center Drive in Chester, Virgina. He always greets me with a smile and asks how I'm doing. He's courteous and takes care of his clients. He answers a More

by Didan8157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Bugsby and Dustin
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Jan 31, 2025 -

Loyalty Toyota Richmond responded

Thank you for your 5-star rating! We are glad that David consistently provides you with the A+ service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 29, 2025

Ross and Stewart were excellent in skill and customer service! They are vital to the team More

by mcrawfo9876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Willis and Stewart
Report | Print
Jan 30, 2025 -

Loyalty Toyota Richmond responded

We appreciate your 5-star rating! Ross and Stewart will be delighted to hear of your kind words and to know that you deeply valued their assistance. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

January 22, 2025

Outstanding service provided by Steward Winstead. He is the very best that Loyalty Toyota has. He is has provided service to at least 4 of our Toyota's. He always gets us in and takes wonderful ca More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Jan 23, 2025 -

Loyalty Toyota Richmond responded

Kimberly, On behalf of everyone here at- Loyalty Toyota, thanks you for your wonderful review and your loyalty. We are delighted that you chose us for your services, Steward will be over-joyed to hear that you added him to your splendid review, thank you. We look forward to the next opportunity to serve your needs, Safe travels!

January 21, 2025

Excellent service. Kelvin Watkins was wonderful. He got me in quick, listened to any concerns I had and my service was completed in a reasonable amount of time. More

by Proud_mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Watkins
Report | Print
Jan 22, 2025 -

Loyalty Toyota Richmond responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Kelvin will be overly excited to hear your very kind words, thank you. We look forward to seeing you again when your vehicle is ready for its next service. Safe travels!

January 09, 2025

It was a very good experience. my salesperson Brandon Davis was more than helpful and awesome at getting me into the vehicle that I wanted. The manager was awesome as well! I have b More

by melissa.sexton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon davis
Report | Print
Jan 13, 2025 -

Loyalty Toyota Richmond responded

Melissa, Congratulation's on purchasing your new vehicle with us and welcome to the- Loyalty Toyota Family. We are honored that you chose us for this sales experience and continue to come back to us. Brandon will be grateful that you added him to your stellar review, thank you. Safe travels, Please let us know if there is anything else we can assist you with.

January 06, 2025

Loyalty Toyota and Jason Johnson were EXCELLENT. I purchased a new 2024 Prius Prime. Everything I wanted without having to order, spending months waiting. THANKS! More

by Don Z.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson, Hassan and Ben
Report | Print
Jan 07, 2025 -

Loyalty Toyota Richmond responded

Don, Congratulations on your new 2024 Prius Prime and welcome to the- Loyalty Toyota Family! We are honored that you chose our dealership for this experience. Jason will be over-joyed to hear your very kind words as well, thank you! Safe travels, We look forward to seeing you when it time for your first automotive services.

January 04, 2025

Mr. Kelvin Watkins was very thorough in what needed to be done for my car. He was polite and patient when answering my questions. More

by voayoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Watkins
Report | Print
Jan 07, 2025 -

Loyalty Toyota Richmond responded

Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! Kevin will be over-joyed to hear that you added him to your stellar review, thank you! Safe travels!

January 01, 2025

Brittany Tench was so helpful and friendly. She even took pictures of what the problem was so I could understand what was wrong and needed to be fixed. She was also very kind to let me know th More

by tabbycat1872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Tench
Report | Print
Jan 07, 2025 -

Loyalty Toyota Richmond responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Brittany will be thrilled to hear your very kind words, thank you! We look forward to seeing you again when your vehicle is ready for its next service, Safe travels.

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