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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,426 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,426 reviews

January 10, 2026

Mark Cartwright very courteous and helpful and suggested service that mechanic had noticed. Speedy checking and out More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark cartwright
Report | Print
Jan 15, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

January 09, 2026

I have dealt with Loyalty Toyota for many year and have had the wonderful experience working with my advisor Dana Reed More

by D Storey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Jan 15, 2026 -

Loyalty Toyota Richmond responded

Thank you for being a repeat customer and entrusting us to service your vehicle. Your continued business and positive reviews mean a lot to us!

January 09, 2026

Steve Cruther our salesman was exceptional and patient in dealing with seniors. Very good salesman. More

by Mbattle81150
Recommend Dealer
Yes
Employees Worked With
Steve Cruther
Report | Print
Jan 15, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive sales experience with us. We strive to be inclusive of everyone and their needs when buying or servicing a car so we are happy to hear that is happening. Thank you again for sharing this review with us!

January 03, 2026

Excellent service Brittany was extremely helpful and impressive to work with. Thank you for your service and your support. More

by mslawhorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Jan 12, 2026 -

Loyalty Toyota Richmond responded

We are glad to hear Brittany provided you with great service. We think that she is really great as well!

January 01, 2026

Personable customer service. Able to answer all of my questions. Completed my service work in a reasonable amount of time. More

by LocalDocCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Jan 12, 2026 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

December 31, 2025

Chris Blanc was a great salesman. He was very down to earth and helpful from start to finish of purchasing my new car More

by nonf03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Blanc
Report | Print
Dec 31, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new Toyota! We want to remind you that Chris and our team are here to help you if you have any further questions or concerns. Thank you for this wonderful review, we wish you safe travels!

December 30, 2025

Christopher Blac was very helpful in supporting all of my requests and let me speak directly with the master mechanic who prepared my cpo Toyota for sale. More

by setamcse
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Blanc
Report | Print
December 30, 2025

Excellent service, friendly staff, more than happy to explain everything and make you feel comfortable in asking questions. More

by freda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stanley
Report | Print
Dec 31, 2025 -

Loyalty Toyota Richmond responded

It is wonderful to receive your feedback letting us know our staff helped you feel comfortable during your visit with us. Please feel free to come back anytime you need automotive services and our trustworthy team will gladly help you.

December 28, 2025

Our family has been doing business with loyalty Toyota for over twenty years and we are very happy with the service we always get Steward has been our service provider for as long as I can remember and is More

by aprilmay73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steward Winstead
Report | Print
Dec 29, 2025 -

Loyalty Toyota Richmond responded

Thank you for your wonderful review! It is an honor to have earned your confidence and loyalty, and Stewart and the team will certainly continue to provide you with the same 5-star service in your visits to come!

December 23, 2025

Easy to schedule appointment, finish service before estimates time, professional and courteous, text message updates, considered concerns and needs More

by smith.joana2119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Reed
Report | Print
Dec 26, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your wonderful review! We are glad that our team took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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