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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.9
1,336 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,336 reviews

May 07, 2025

Thank you Stewart W. for taking the time to make my oil change a great experience. You made sure to verify my information and called/texted me when my vehicle was ready. More

by tkanjum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart W.
Report | Print
May 03, 2025

Excellent service department and staff. Took good care of me and my car. Would definitely recommend Jennifer Stanley service advisor More

by Knelan321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stanley
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May 02, 2025

Stewart Winstead made the service experience worth the trip. The vehicle was a 2003 Toyota Tacoma and it was handled as if it new. Thank you so much. It now runs like a dream. More

by jhouse207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
April 28, 2025

SK and Brandon Davis did an excellent job of assisting us in picking out just the right RAV4. We came to the showroom knowing what we wanted and they helped us order the vehicle and kept us informed during More

by bernieknoerdel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SK and Brandon Davis
Report | Print
April 28, 2025

The service was great. Robert Wilson handled everything in a very professional manner and everything was very smooth. More

by berhundcamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wilson
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April 26, 2025

Guy Gordon is easy to work with and listens to what you are looking to purchase and price range. He has sold me my last two vehicles. I would go to him again and will as long as he is still with Loyalty To More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Apr 28, 2025 -

Loyalty Toyota Richmond responded

Ann, Thank you for leaving Guy this wonderful review! He will be honored to hear of your very kind words and to know how confident you are in his efforts. Your repeat business means so much to us. Please do not hesitate to give us a call if there is ever anything more that Guy and the team may help you with.

April 26, 2025

Stewart Winstead is experienced, helpful and knowledgeable. I am pleased with the service and courtesy I receive at Loyalty Toyota and will continue to use them for my automotive needs. More

by rmacwillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Willis, Stewart Winstead
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Apr 28, 2025 -

Loyalty Toyota Richmond responded

We are so glad that Stewart and the team took great care of you and we look forward to continue providing you with the same 5-star service in your visits to come! Thank you and safe travels.

April 22, 2025

First service on Tundra. ..in & out...see ya at 10,000 miles....service representative great More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toyota
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Apr 22, 2025 -

Loyalty Toyota Richmond responded

Larry, We appreciate you letting us know how we are doing here at- Loyalty Toyota. We are honored to be able to service your Tundra for the very first time. We look forward to the next opportunity to service your vehicle again.

April 18, 2025

Stephen Crutcher was my sales rep and he was very courteous and helpful. The dealership offers great packages and warranties. From start to finish the process was efficient More

by sdan2032
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Crutcher
Report | Print
Apr 22, 2025 -

Loyalty Toyota Richmond responded

Dan, We appreciate you taking the time to write this wonderful review. We are pleased to hear that Stephen was able to assist you from the start to end. Please let us know if there is anything else we can do to assist you, we would love to help.

April 16, 2025

Sales representative Mr. Blanc was very professional, knowledgeable, down to earth and easy to work with. He put forth great effort in securing my deal/purchase. I would defi More

by nonf03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christapher Blanc
Report | Print
Apr 17, 2025 -

Loyalty Toyota Richmond responded

Non, We are thrilled to hear that we made the purchase of your new vehicle easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Mr. Blanco is certainly a favorite around here, so it is no surprise that you had a great experience working with him. Thank you for your recommendation and we look forward to the next opportunity to service your vehicle! You will not be disappointed.

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