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Loyalty Toyota Richmond

Chester, VA

Overview
Reviews
4.8
1,327 Reviews
Call Dealership (804) 796-1800
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2000 Walthall Center Dr

Chester, VA

23831

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Showing 1,327 reviews

April 16, 2025

Sales representative Mr. Blanc was very professional, knowledgeable, down to earth and easy to work with. He put forth great effort in securing my deal/purchase. I would defi More

by nonf03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christapher Blanc
Report | Print
April 13, 2025

I had required repairs completed and they made it easy and efficient. Service Advisor Brian Johnson did a great job explaining repairs and keeping be informed on status. More

by Robb23831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. Thank you for your 5-star rating! We hope to see you again the next time you are in need of automotive service.

April 13, 2025

Carsteen, Thanks for the great service you provided during the purchase of my pre-owned truck, you were very knowledgeable in the areas of the dealership process's! I appreciate that you were able to a More

by Hispeedcam79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carsten
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Congratulations on your new vehicle! We are honored to have had the opportunity to work with you, and we are glad that Carsten provided you with 5-star service. It is our pleasure to assist you in any way possible. Thank you and take care!

April 12, 2025

I’ve been going to Toyota for many years and they are by far the best! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Alex, Thank you for your wonderful review! It is an honor to have your confidence and loyalty, and we are glad that our team consistently provides you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels- on behalf of the entire team!

April 12, 2025

An amazing place who service and representatives exude excellence. Thank you for serving me. You helped me with my vehicle. More

by MichaelAlbert17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Johnson
Report | Print
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Michael, We appreciate your wonderful review! Providing 5-star service is so important to us, and we are glad that our efforts met your satisfaction. We hope to see you again the next time you are in need of automotive service.

April 10, 2025

Guy was phenomenal to work with and took great care of us. Austin was a great sales manager More

by m—t—
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guy Gordon
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Apr 14, 2025 -

Loyalty Toyota Richmond responded

Thank you for your 5-star review! We are so glad that Guy and Austin provided you with top-notch service. We greatly appreciate the opportunity to work with you. Safe travels!

April 10, 2025

Stewart Winstead was excellent. He was excellent in all phases. Pleasant, thorough and knowledgeable in his explanation. More

by millner461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Winstead
Report | Print
Apr 14, 2025 -

Loyalty Toyota Richmond responded

Thank you for sharing your positive review! Offering thorough and efficient service is so important to us, and we are glad that Stewart provided you with nothing less. It is our pleasure to assist you in any way possible. Take care!

April 09, 2025

They are good. They were able to get me in without an appointment to check on the issue. More

by brogerb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Stanley
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Apr 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for your kind review! We are glad that our team took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Safe travels!

April 08, 2025

I am very satisfied with service provider Brittany Trench. Very friendly, smiles, easy to understand, knowledgeable about services being provided. More

by younggnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany Trench
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April 08, 2025

I would like to express my thanks for the professional Manner Baily Romain assisted me during my service appointment. Baily Romain made the process easy and quickly without any complications and he expla More

by msemack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baily Romain
Report | Print
Apr 09, 2025 -

Loyalty Toyota Richmond responded

Thank you for taking the time to leave us this 5-star rating! Your safety and satisfaction are our utmost priorities, and we are glad that Baily provided you with a smooth and informative experience. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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