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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

June 04, 2024

The dealership has always provided great service . I’ve always had some great experience with Nissan More

by evelynpatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Collins
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Evelyn, We greatly appreciate you for leaving us this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they made your experience a great one. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

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June 02, 2024

I have been dealing with Loyalty Nissan for the past 25 years and have received excellent service whenever I bring my car in for routine maintenance and service. More

by Carol Starke
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Carol, We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with excellent and thorough service. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

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May 31, 2024

My service rep, Stephanie B was very professional and courteous. She kept me informed about status of my vehicle. More

by kevinlamarrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Kevin, Thank you so much for leaving Stephanie this positive review! We are glad to hear that Stephanie took great care of you and your automotive needs. We are happy to know that she was very professional and courteous. Please do not hesitate to let us know how we may be of further service to you.

May 31, 2024

Aubrey Bailey did an excellent job; always has. I have been a customer for over 8 years. Brendon and Blake has always taken care of me and my family. Thanks for everything. More

by Michael Burger
Recommend Dealer
Yes
Employees Worked With
Brendon Blake, Aubrey Bailey, John Diaz
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Michael, We greatly appreciate you for leaving Aubrey, Brendon and Blake this spectacular review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they did an excellent job. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

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May 31, 2024

Pandora was exceptional! She went out of her way to make sure that my service experience was excellent. She was caring and thoughtful, and very detailed in explaining everyth More

by Rebirth4him
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Providing exceptional service is so important to us here at Loyalty Nissan and we are glad that Pandora's efforts could meet your satisfaction! We are thrilled to know that she was caring and thoughtful. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

May 24, 2024

Larry Meade did a excellent job taking care of my vehicle. I would definitely use their service again. More

by rlangston74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
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May 24, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review about Larry! It is always our goal to provide our guests with top-quality experiences. We appreciate your business. Please do not hesitate to let us know how our team may serve you again!

May 22, 2024

This dealership is very helpful. They take there time with you and make sure they answer all your questions. More

by Julius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
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May 22, 2024 -

Loyalty Nissan Richmond responded

Hi Julius, Offering quality and efficient service is so important to us. Thank you so much for this positive review about David! It is our pleasure to serve you. Please do not hesitate to reach back out to us!

May 17, 2024

Roger Hodges was very kind and professional and kept me updated on my service. I'm very happy with the experience. More

by twalker23841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
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May 17, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing your positive experience with us! We are so glad that Roger got your automotive needs efficiently taken care of. Your safety and satisfaction are our utmost priorities. Take care!

May 16, 2024

My experience was great. Kim my advisor walked me through the process and exceeded expectations. More

by barbrellaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim in Service Dept
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May 16, 2024 -

Loyalty Nissan Richmond responded

Kim is happy to be of valuable assistance to you, and we greatly appreciate you taking the time to leave this 5-star review! Please do not hesitate to let us know how she and the team may be of further assistance to you.

May 14, 2024

My experience at the Nissan dealer it's always Pleasant Roger Hodges getting into my appointment and out as promise excellent servicemen I highly recommend loyalty Nissan for service More

by cleolee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
May 14, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to share your experience. Roger is happy to be apart of putting you at ease and get your automotive needs swiftly taken care of. Your safety and satisfaction are of the utmost importance to us. Please drive safely!

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