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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
View Awards

16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

July 06, 2024

Kim Turner provides great customer service streamlining next needed service steps and cost options to maintain vehicle health. More

by Specialk901.ker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
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Jul 11, 2024 -

Loyalty Nissan Richmond responded

We are pleased to know Kim is ever so consistent on her excellent service to you! Your awesome 5 star rating is greatly appreciated and we enjoy serving you. Please travel safely on the road!

July 05, 2024

My wife and I have been customers of Loyalty Nissan for many years. We always are completely satisfied with the service we receive from Kim Turner. Great store and great service. More

by cgregorycomstock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Jul 11, 2024 -

Loyalty Nissan Richmond responded

Your great words about Kim's work and our team always being dependable is incredibly valuable to the growth of our company! Thank you for sharing your recommendation to others as well as that is the biggest compliment to our services. Please enjoy the open road until we get to assist you again!

July 01, 2024

Stephanie was great help she takes care of my vehicle always thanks for being thanks More

by tbfferguson512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Bullock
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Jul 11, 2024 -

Loyalty Nissan Richmond responded

We are delighted that Stephanie was great help to you on your recent visit to our dealership's service! It is so important to receive our guests' honest feedback and your 5 star review across the board let's us know how we are doing. Please enjoy the road in fun and safety!

June 30, 2024

They are very polite an know what they are doing and keep you informed thanks More

by Wilma.jarvis1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Taylor Tiffany in service dept. In sale Robert
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Jul 11, 2024 -

Loyalty Nissan Richmond responded

Wilma, thank you for leaving great words about our team and recommending their work to others! If there is anything we missed please do let us know. It is incredibly useful to have your feedback and we wish you fun and safety on the road!

June 30, 2024

Mohamad, my sales person at Loyalty Nissan was great. Damion in Finance was great too! I saw the service center, they found me the best rate possible, and worked hard to get me the Titan I wanted. Well More

by outwardbound
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad and Damion
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Jul 11, 2024 -

Loyalty Nissan Richmond responded

Congratulations on your new truck from Loyalty Nissan! We truly appreciate your time sharing your excellent experience buying with us and your kind recommendation goes a long way. If there is anything we can do to better assist you please care to let us know. Safest of travels!

June 25, 2024

Stephanie B went above and beyond to get me back on the road as quickly as possible. She kept me informed each step of the way and responded quickly to any questions I had. Always a pleasure working with More

by Ms. White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Report | Print
Jun 27, 2024 -

Loyalty Nissan Richmond responded

Ms. White, We are grateful for you leaving Stephanie this exceptional review! We are thrilled to hear that Stephanie took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she went above and beyond for you. Please drive safely and do not hesitate to let us know how we may be of further service to you.

June 21, 2024

Pandora Thomas was very helpful and very kind,took time to help with my issue More

by brandyali79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
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Jun 21, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! We are pleased to hear that Pandora took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 16, 2024

Kim Turner was great and pleasant to work with. She is very knowledgeable when it comes to her job. More

by snowolf62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Jun 18, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! We are so glad that Kim took great care of you and she will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

June 08, 2024

Robert was excellent. We could not have asked for a better sales rep. 5 stars The wait for the finance department was long. However, when a miscommunication with Nissan More

by Resq420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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Jun 11, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Robert this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he was excellent. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

June 06, 2024

The dealership did a great job servicing my car. They always give great customer service at this location. More

by dartis2164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Jun 06, 2024 -

dartis2164 responded

Pandora Thomas is a great addition to your dealership and gives great customer service each and every time. I usually see whoever is available but I will request her for my future visits.

Jun 11, 2024 -

Loyalty Nissan Richmond responded

Dartis, Thank you so much for leaving Pandora this positive review! We are glad to hear that Pandora took great care of you and your automotive needs. We are happy to know that he provided you with great service. We look forward to serving you again in the future when the time comes.

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