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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

September 12, 2024

Thank you to Mr. Larry Meade for the outstanding attention to customer service. His professional truly made a difference in my experience. More

by akaren1908
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Meade
Report | Print
September 06, 2024

The cealership is clean and the staff there are respectful, well knowledgeable and capable to get the job done. More

by kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Sep 09, 2024 -

Loyalty Nissan Richmond responded

Kurt, thank you for your positive review! We are glad that our team provided you with 5-star service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

September 06, 2024

Pandora Thomas gives Outstanding service . She helped to get my buried seat belt buckle unburied. A big thanks to her. Hope to see her on my next oil change! More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Sep 09, 2024 -

Loyalty Nissan Richmond responded

Kim, Thank you for your positive review! We are glad that Pandora got your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Wishing you the safest of travels until we meet again!

August 26, 2024

Robert Wagner was a helpful and caring salesman. He answered all my questions. I would see him again for another purchase More

by tammy4harris76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devon, Robert Warner
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Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for your 5-star rating! We are so glad that Robert took great care of you. He will be honored to know how confident you are in his efforts. We wish you safe travels and we hope for an opportunity to work with you again!

August 25, 2024

Stephanie is the best customer service representative, they had me in and out in no time. More

by shunikac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
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Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this wonderful review! She will be honored to hear of your kind words. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call.

August 24, 2024

Excellent service and customer experience as always. Very knowledgeable and informative. Service completed in a very timely manner. More

by Trel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B.
Report | Print
Sep 06, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! Providing quality and efficient service is so important to us, and we are glad that our efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 23, 2024

Great service always go above & beyond for me to make sure I’m service properly More

by Cromartie.shakita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Aug 23, 2024 -

Loyalty Nissan Richmond responded

Providing immaculate and quality service is so important to us here at Loyalty Nissan and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they went above and beyond for you. We wish you safe travels until we meet again!

August 22, 2024

Kim Turner was very helpful, she made the repair visit easy, and was helpful with lots of information to show the actual reasons repair needed to made. Thanks Kim !! More

by MJBR0430
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Aug 22, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Kim this exceptional review! We are thrilled to hear that Kim took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very helpful and made your repair visit easy. Please drive safely and do not hesitate to let us know how we may be of further service to you.

August 08, 2024

Pandora was pleasant to work with and my car was completed before the estimated completion time. More

by david
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
Report | Print
Aug 13, 2024 -

Loyalty Nissan Richmond responded

David, Thank you for your excellent review! We are glad that Pandora provided you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

August 04, 2024

Larry Meade was instrumental in helping me resolve my issue and receive the service requested. thank you very very much for your professionalism More

by jonesjan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
larry meade
Report | Print
Aug 13, 2024 -

Loyalty Nissan Richmond responded

We appreciate your positive review, Larry! We are so glad that Larry got your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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