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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
Vehicles
4.9
418 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 418 reviews

June 30, 2024

Mohamad, my sales person at Loyalty Nissan was great. Damion in Finance was great too! I saw the service center, they found me the best rate possible, and worked hard to get me the Titan I wanted. Well More

by outwardbound
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad and Damion
Report | Print
Jul 11, 2024 -

Loyalty Nissan Richmond responded

Congratulations on your new truck from Loyalty Nissan! We truly appreciate your time sharing your excellent experience buying with us and your kind recommendation goes a long way. If there is anything we can do to better assist you please care to let us know. Safest of travels!

June 25, 2024

Stephanie B went above and beyond to get me back on the road as quickly as possible. She kept me informed each step of the way and responded quickly to any questions I had. Always a pleasure working with More

by Ms. White
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Report | Print
Jun 27, 2024 -

Loyalty Nissan Richmond responded

Ms. White, We are grateful for you leaving Stephanie this exceptional review! We are thrilled to hear that Stephanie took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she went above and beyond for you. Please drive safely and do not hesitate to let us know how we may be of further service to you.

June 21, 2024

Pandora Thomas was very helpful and very kind,took time to help with my issue More

by brandyali79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Jun 21, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! We are pleased to hear that Pandora took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 16, 2024

Kim Turner was great and pleasant to work with. She is very knowledgeable when it comes to her job. More

by snowolf62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Jun 18, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review! We are so glad that Kim took great care of you and she will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

June 08, 2024

Robert was excellent. We could not have asked for a better sales rep. 5 stars The wait for the finance department was long. However, when a miscommunication with Nissan More

by Resq420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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Jun 11, 2024 -

Loyalty Nissan Richmond responded

We greatly appreciate you for leaving Robert this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he was excellent. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

June 06, 2024

The dealership did a great job servicing my car. They always give great customer service at this location. More

by dartis2164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora Thomas
Report | Print
Jun 06, 2024 -

dartis2164 responded

Pandora Thomas is a great addition to your dealership and gives great customer service each and every time. I usually see whoever is available but I will request her for my future visits.

Jun 11, 2024 -

Loyalty Nissan Richmond responded

Dartis, Thank you so much for leaving Pandora this positive review! We are glad to hear that Pandora took great care of you and your automotive needs. We are happy to know that he provided you with great service. We look forward to serving you again in the future when the time comes.

June 04, 2024

The dealership has always provided great service . I’ve always had some great experience with Nissan More

by evelynpatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Collins
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Evelyn, We greatly appreciate you for leaving us this phenomenal review! We are honored to have had the opportunity to work with you and we are glad that our team could provide you with top notch service. We are delighted to know that they made your experience a great one. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

June 02, 2024

I have been dealing with Loyalty Nissan for the past 25 years and have received excellent service whenever I bring my car in for routine maintenance and service. More

by Carol Starke
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Carol, We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team took excellent care of you and could provide you with excellent and thorough service. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

May 31, 2024

My service rep, Stephanie B was very professional and courteous. She kept me informed about status of my vehicle. More

by kevinlamarrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B
Report | Print
Jun 05, 2024 -

Loyalty Nissan Richmond responded

Kevin, Thank you so much for leaving Stephanie this positive review! We are glad to hear that Stephanie took great care of you and your automotive needs. We are happy to know that she was very professional and courteous. Please do not hesitate to let us know how we may be of further service to you.

May 31, 2024

Aubrey Bailey did an excellent job; always has. I have been a customer for over 8 years. Brendon and Blake has always taken care of me and my family. Thanks for everything. More

by Michael Burger
Recommend Dealer
Yes
Employees Worked With
Brendon Blake, Aubrey Bailey, John Diaz
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Jun 05, 2024 -

Loyalty Nissan Richmond responded

Michael, We greatly appreciate you for leaving Aubrey, Brendon and Blake this spectacular review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they did an excellent job. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

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