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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

October 31, 2024

Kim Turner was great to work with, got everything done, answered anything I ask, made me it happened I would ask for her on my next trip back More

by scoobran
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner Loyalty Nissan
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Nov 08, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing the positive experience you had with Kim! We are delighted that she provided you with 5-star service and got your automotive needs taken care of. Wishing you the safest of travels until we meet again!

October 28, 2024

I worked with Chuck Picco and he’s excellent. He communicated every step of the process and got my vehicle back to me in exactly the timeframe he gave me in the beginning. More

by mshanewest2132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Picco
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Oct 30, 2024 -

Loyalty Nissan Richmond responded

We are grateful for you leaving Chuck this stunning review! We are pleased to know that Chuck was excellent and communicated with you every step of the process. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 27, 2024

Kim Turner was my service advisor and she kept me informed by sending me a video of the inspection being done and what needed to be done. More

by Randal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Oct 30, 2024 -

Loyalty Nissan Richmond responded

Randal, Providing impeccable service is so important to us here at Loyalty Nissan and we are glad that Kim's efforts could meet your satisfaction! We are thrilled to know she kept you informed by sending you a video on what needs to be done. We wish you safe travels until we meet again!

October 21, 2024

I received excellent service at Loyalty Nissan in Chester. Stephanie McLaughlin was help and thoughtful during my scheduled service appointment. More

by Joniemanning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
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Oct 22, 2024 -

Loyalty Nissan Richmond responded

Jonie, Thank you for leaving Stephanie this positive review! We are happy to know that she was helpful and thoughtful. Please do not hesitate to let us know how we may be of further service to you.

October 21, 2024

I'm very impressed with the professionaland courtesy of Mr Robert Warner . He goes above and beyond to insure your satisfaction of your purchase. He'strulyaspecialpersonandloves his job. I would recommend More

by ldolsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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Oct 22, 2024 -

Loyalty Nissan Richmond responded

Idolsey, We appreciate you for leaving Robert this spectacular review and recommendation! We are honored to have had the opportunity to work with you and we are glad that Robert could provide you with top notch service. We are delighted to know that he went above and beyond to ensure your satisfaction. We sincerely congratulate you on your new vehicle- behalf of the entire Loyalty Nissan team!

October 19, 2024

My service advisor, Larry Meade, was very professional and kept me informed of the status of my vehicle throughout the service process. More

by Rnolana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
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Oct 22, 2024 -

Loyalty Nissan Richmond responded

Providing quality and efficient service is so important to us here at Loyalty Nissan and we are glad that Larry's efforts could meet your satisfaction! We are thrilled to know that he was very professional and kept you informed. We wish you safe travels until we meet again!

October 17, 2024

Kim Turner provided excellent, no pressure service and kept me informed of recommendations. Her face to face advice and welcoming manner was appreciated More

by carroll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Oct 17, 2024 -

Loyalty Nissan Richmond responded

Carroll, We are grateful for you leaving Kim this exceptional review! We are pleased to know she kept you informed of recommendations and you appreciate her welcoming manner. Please drive safely and do not hesitate to let us know how we may be of further service to you.

October 16, 2024

Always clean and friendly atmosphere also quick to contact me if any additional services are needed More

by michael.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SEPTHANE
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Oct 16, 2024 -

Loyalty Nissan Richmond responded

Michael, Providing impeccable service is so important to us here at Loyalty Nissan and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were friendly. We wish you safe travels until we meet again!

October 16, 2024

Good service the people was nice and respectful. Great customer service and they went beyond the expectations. More

by edward_h_23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pandora
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Oct 16, 2024 -

Loyalty Nissan Richmond responded

Edward, Thank you for leaving us this terrific review! We are happy to know that our team was nice, respectful and went beyond expectations. Please do not hesitate to let us know how we may be of further service to you.

October 11, 2024

I have been to the dealership many times and never had any problem really keep you updated More

by wandabrown1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie B Mclaughlin
Report | Print
Oct 11, 2024 -

Loyalty Nissan Richmond responded

Wanda, We are grateful for you leaving us this extraordinary review! We are pleased to know that you always have a good experience here at Loyalty Nissan. Please drive safely and do not hesitate to let us know how we may be of further service to you.

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