Loyalty Nissan Richmond

This dealership is helpful, friendly and professional. They listen to what I need and understand that I don't want extra. They listen to what I need and understand that I don't want extra. More

Stephanie at Priority Nissan in Chester is my favorite, very informative to someone who knows the bare minimum about cars very informative to someone who knows the bare minimum about cars More

Everyone was very professional and curious I did not wait long at all, good work long at all, good work More

Hope Nunnally is very professional and takes the time to explain any questions you have. explain any questions you have. More

Wonderful service experience as always and Rebecca Stillings took care of all my vehicles needs and communicated throughout the entire process. Thank you Rebecca! Stillings took care of all my vehicles needs and communicated throughout the entire process. Thank you Rebecca! More

I agreed to terms in principle based on certain outcomes regarding the vehicle. Several repairs were to be made, recall taken care of and a suspicious leak near the front of the driveshaft was to be investi regarding the vehicle. Several repairs were to be made, recall taken care of and a suspicious leak near the front of the driveshaft was to be investigated and reported to me. The website terms read that drivetrain lifetime coverage was include. I was told at the dealership that it was not. Website indicated that an additional discount, lower than advertised price was also available that day. No additional discount was offered. Actually an additional fee was added. So the car was significantly higher than advertised. Made me unhappy but since they were to take care of issues it eased the pain a little, but not much. Paper work on Nov 9. I called back later Nov 11. I was told they would get back to me about the repairs and inspection results. It is now Nov 17 and I’ve not heard a peep from the dealership. More

Worst car buying experience ever. Have had this car 4 months and tags have been dead since Sept. Austin hasn’t sent paperwork to titling company and will not provide to me so I can get my own tags. I’m n months and tags have been dead since Sept. Austin hasn’t sent paperwork to titling company and will not provide to me so I can get my own tags. I’m now being told i won’t receive tags until Nov since this car was purchased in July that’s just ridiculous. Austin is using Covid to cover Incompetence. To me he’s a dressed up trash can More

Aubrey was the best salesman. He is the go to man when buying a car. Great place to buy a car! Highly recommend loyalty Nissan! buying a car. Great place to buy a car! Highly recommend loyalty Nissan! More

Gave false information and charged me a fee that was not agreed upon. Rip off. The call center and the dealership are not in sync. agreed upon. Rip off. The call center and the dealership are not in sync. More

Thank you Service Manager Mike for going over and beyond with getting my oil changed. Mike had advisors come to my job to get my vehicle after I wasn’t satisfied this morning. Thank you, I appreciate your h with getting my oil changed. Mike had advisors come to my job to get my vehicle after I wasn’t satisfied this morning. Thank you, I appreciate your hard work and dedication. More