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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
View Awards

16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

January 04, 2023

Cody was super helpful ans friendly as well as Marty they put me in the car I wanted and I'm super happy. Loyalty Nissan has sold me 2 cars now and serviced both I won't buy anywhere else. All around great s More

by Lv4animals
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Davis, Aubrey Bailey, Amber Sumblin, John Diaz, Mike Ezell, Steve Exteres
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Jan 04, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review! We are honored by your continued business, and we are so glad that Cody and Marty took great care of you. Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team! If there is ever anything more that we may help you with, please do not hesitate to give us a call!

Jan 04, 2023 -

Lv4animals responded

Thank you again

January 03, 2023

My visit was speedy, informative and very helpful. I purchased this vehicle new back on 07/18/2007. More

by den2206
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
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Jan 04, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review! We are so glad that our team could provide you with a smooth and informative experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to let us know how we may be of further service to you in the future!

December 30, 2022

Any time I come for service Stephanie McLaughlin is who I choose each time AMAZING! More

by Zaneta Hinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
Report | Print
Jan 04, 2023 -

Loyalty Nissan Richmond responded

Zaneta, Thank you so much for your excellent review! It is our pleasure to serve you and your automotive needs in any way possible and Stephanie will be honored to know how confident you are in her efforts. We look forward to continue providing you with our best care in your visits to come!

December 30, 2022

Tiffany Joyner has always made sure I'm taken care of in the best possible way. She goes over and beyond. More

by skarenworkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Report | Print
Jan 04, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Tiffany this positive review! We are so glad that she consistently takes great care of you. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that she and the team may help you with, please do not hesitate to give us a call!

December 28, 2022

The attention is excellent and the service is very fast, that's why I like it More

by torresromerojavier3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy
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Jan 04, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with top-notch service throughout your visit. Our guests' satisfaction is our utmost priority. We hope to see you again the next time you are in need of automotive service!

December 26, 2022

Stephanie McLaughlin was great, checked me in and kept me informed as service was being done. She was pleasant and made the process easy. More

by myouker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Report | Print
Jan 04, 2023 -

Loyalty Nissan Richmond responded

Thank you for sharing the positive experience you had with Stephanie! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

December 24, 2022

I trust this dealership with my vehicle maintenance. I’ve been coming here since I purchased my vehicle in 2019. They always provide fast and professional service. Stephanie. helped me during my most re More

by Tamia
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Report | Print
Jan 04, 2023 -

Loyalty Nissan Richmond responded

Tamia, Thank you so much for your wonderful review and recommendation! We are honored that you continue to confide in us with your automotive needs, and we are so glad that Stephanie and the team consistently provide you with thorough and efficient service. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 19, 2022

Stephanie M was great! She fit me right in and provided valuable assistance in an time sensitive situation. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie M
Report | Print
Dec 21, 2022 -

Loyalty Nissan Richmond responded

Steve, Thank you for leaving Stephanie this 5-star rating! We are so glad that she could provide you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 07, 2022

They always do a great job with the Auto Butler and my car comes back looking great! More

by Rebekah
Recommend Dealer
Yes
Employees Worked With
Lindsey
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Dec 08, 2022 -

Loyalty Nissan Richmond responded

Rebekah, Thank you so much for your positive review! We are happy to hear that our team consistently takes great care of you and your vehicle. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 02, 2022

Stephanie McLaughlin has been wonderful from day one she goes above and beyond to make sure her customers are satisfied I wish she could work every department in the service department my experience with th More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie McLaughlin
Report | Print
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