Loyalty Nissan Richmond

Great attention to detail and customer service by Robert Burke. He kept me informed about my vehicle while being serviced. Thank you, Sir! Burke. He kept me informed about my vehicle while being serviced. Thank you, Sir! More

I come to the dealership for recall purposes only. The staff is always nice. The waiting area is sufficient but the chairs could use a cleaning! The staff is always nice. The waiting area is sufficient but the chairs could use a cleaning! More

Your service department is great especially Stephanie Mcglahlin she is fabulous and as much as bad you hear about going to a dealership for service after dealing with her I will not go any where else Mcglahlin she is fabulous and as much as bad you hear about going to a dealership for service after dealing with her I will not go any where else More

My experience was, as always, excellent! Stephanie is always courteous, friendly, knowledge and professional. I appreciate her and Nissan for all that you do. Stephanie is always courteous, friendly, knowledge and professional. I appreciate her and Nissan for all that you do. More

The service dept. finished my oil change/state inspection quickly even though I was late getting there.....great job guys! finished my oil change/state inspection quickly even though I was late getting there.....great job guys! More

The best service person Stephanie McLaughlin. Outstanding customer service. Dropped off and was contacted in a timely fashion to come and pick up my vehicle. Outstanding customer service. Dropped off and was contacted in a timely fashion to come and pick up my vehicle. More

Lamont wright was a wonderful agent. He was very polite, very patient and made sure I got what I needed to get done, and he also broke down the next steps that I need to take care of wit He was very polite, very patient and made sure I got what I needed to get done, and he also broke down the next steps that I need to take care of with my vehicle. More

Always attentive to my needs, I would like more incentive coupons to help me pay for my cost. And also give discounts for veterans since this community is a military friendly community. Without our service m coupons to help me pay for my cost. And also give discounts for veterans since this community is a military friendly community. Without our service members no community will survive. That’s all I have More

Robert Burke reviewed the two services that would be performed.+ an additional 15000 mile maintenance procedure recommended by Nissan. And it would take about three hours. Shucks! I wish it could’ve be performed.+ an additional 15000 mile maintenance procedure recommended by Nissan. And it would take about three hours. Shucks! I wish it could’ve been quicker, but some things just take time – like the auto Butler paint treatment. He kept me informed, so I did not feel abandoned. The technician who cleaned my car prior to the paint treatment explained that it took extra time because some debris on the flat surfaces of my white car was very difficult to remove. Unfortunately I do not have a garage, and my yard is filled with oak trees. YIKES! Maybe I can figure out something to help protect my car before the next Jan. treatment Unfortunately, I wasted time arriving at the wrong cinderblock building (they look alike!) and waiting for 45 minutes. what a huge complex! Maybe a number on the end of the building would help! Thank you Robert, for not chastising me for being late, and for assuring me that the work would be completed as quickly as possible More