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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.8
387 Reviews
Call Dealership (804) 414-1700
View Awards

16301 Loyalty Way

Chester, VA

23834

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Showing 387 reviews

May 19, 2022

Loyalty Nissan's staff are extremely professional, dependable, accommodating, patient, warm-spirited, approachable, and caring!!! More

by rosemjeff2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Stillings
Report | Print
May 20, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! Providing top-notch service is so important to us, and we are glad that our efforts could meet your satisfaction. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

Helpful
May 18, 2022

Very good service. Latrell was excellent and made the process painless. Latrell made great recommendations. More

by Slyapp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Latrell Johnson
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May 18, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Latrell provided you with a smooth, 5-star experience! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
May 16, 2022

Everyone is friendly and professional. We thank Bob for his help. Went in for an oil change and came home with a new 2022 Rogue. We love it. More

by heehaw23805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Warner
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May 17, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Bob provided you with a top-notch experience! We greatly appreciate the opportunity to work with you. Wishing you the warmest congratulations on your new 2022 Nissan Rogue- on behalf of the entire team! Safe travels!

Helpful
May 12, 2022

We were in good hands with service advisor, Rebecca Stillings. She was determined to see that our concerns were acknowledged and that our request for a new battery was honored. More

by danlakeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Stillings
Report | Print
May 12, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Rebecca took great care of you throughout your visit. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
May 11, 2022

Everything went well. Rebecca Stillings kept me updated on what was taking place. I came out in a timely manner. Very pleased. Thank you. More

by Bamayo65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Stillings
Report | Print
May 11, 2022 -

Loyalty Nissan Richmond responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Rebecca provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

Helpful
May 10, 2022

I took my car in for service and was greeted right away . My car was completed in the timeframe promised . My service writer -Joe Hamilton was very polite, professional and knowledgeable. He went over my ser More

by Classib2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hamilton
Report | Print
May 10, 2022 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Joe provided you with top-notch service throughout your visit. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful 1
May 04, 2022

Staff was very courteous and I was able to get in and out at a reasonable time frame. More

by lilie43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Stillings
Report | Print
May 04, 2022 -

Loyalty Nissan Richmond responded

Lilie, Thank you for your 5-star rating! We are so glad that our team took great care of you. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service! Safe travels!

Helpful
May 02, 2022

Great service all the time always able to book appointments on my schedule and never have a long wait More

by mary_bagshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaelo Brown
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Helpful
April 30, 2022

Staff are professional and courteous. They keep you informed on the progress and the type of services that are being made to your vehicle . More

by Cindyhmorris868
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hamilton
Report | Print
May 12, 2022 -

Cindyhmorris868 responded

Staff are professional and courteous. I was kept informed on service progress. Service performed in a timely manner.

Helpful
April 26, 2022

This dealership is helpful, friendly and professional. They listen to what I need and understand that I don't want extra. More

by hollandshe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Tho
Report | Print
Helpful
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