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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
View Awards

16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

May 23, 2023

The Service Department has definitely improved. Ben and his team are exceptional! Thank you to you all! More

by sarahmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Mcferrin
Report | Print
May 26, 2023 -

Loyalty Nissan Richmond responded

Sarah, Thank you for leaving us this positive review! We are so glad that Ben and the team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

May 12, 2023

I have bought my car from Loyalty because it has always been such a great choice for a vehicle and service. More

by linhyslop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Report | Print
May 18, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that our team could consistently provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

May 06, 2023

I love the service that Roger Hodges gives my husband and myself. He explains everything to us. It is a joy to come there and see Roger Hodges. More

by A88Nut1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
May 18, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this positive review! Providing thorough and efficient service is so important to us, and we are glad that his efforts could meet your sand your husband's satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that Roger and the team may help you with.

April 27, 2023

Eric Easter provided excellent customer service, he was patient and he understood my needs. All of the people I encountered were very kind and professional. I would also like to say Ahmad Miller did an awe More

by sbalthrop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Easter and Ahmad Miller
Report | Print
May 18, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We greatly appreciate the opportunity to work with you, and we are so glad that Erick and Ahmad took great care of you. Our guests' satisfaction is our utmost priority. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 25, 2023

Rodger is very welcoming, he took care of everything and made sure that I aware of anything going on with my car as far as maintenance concern!!! Good service over all!! Thank you More

by Darlsonosias04
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
May 18, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this positive review! Offering thorough and efficient service is so important to us, and we are glad that he provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 23, 2023

Dealer was very patient and worked with me on every level I’m loving me new vehicle. More

by Jfarley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodi, and Ahmad miller
Report | Print
May 18, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that our team could provide you with 5-star service. Your satisfaction means so much to us. We warmly congratulate you on your new vehicle- on behalf of the entire team!

April 20, 2023

Robert Burke was a pleasure to work with. Outstanding experience in every sense Bruce Hansen More

by Hansenba
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Burke
Report | Print
May 18, 2023 -

Loyalty Nissan Richmond responded

Bruce, Thank you for leaving Robert this positive review! We are so glad that he could provide you with a 5-star experience. It is our pleasure to assist you in any way possible. If there is ever anything more that he and the team may help you with, please do not hesitate to give us a call.

April 19, 2023

I have always had excellent service at Loyalty Nissan. The staff is very friendly and answer any question you might have. More

by gwen_simmons
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Report | Print
Apr 19, 2023 -

Loyalty Nissan Richmond responded

Gwen, Thank you so much for your 5-star rating! We are happy to hear that our team could consistently provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 15, 2023

Tiffany Joyner was very helpful. She kept me updated about the status of the repair and was just pleasant to deal with during the entire process. More

by Engelfamily99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Report | Print
Apr 19, 2023 -

Loyalty Nissan Richmond responded

Engelfamily99, Thank you for sharing the positive experience you had with Tiffany! We are delighted that she took great care of you and your automotive needs. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

April 14, 2023

I was pleased with all aspects of my service ecperience. As normal Roger Hodges listened carefully and kept ne informed. Highly rr ommended. More

by Selmerpg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Apr 19, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review and recommendation! We are so glad that Roger took great care of you and kept you well informed throughout your service. Your satisfaction means so much to us. Please do not hesitate to give us a call if you ever have any further questions or concerns.

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