Loyalty Nissan Richmond

Consistent excellent service. Tiffany Joyner helped me this time & others and is always very helpful. I was in this time just for standard oil change & they worked me in without a Tiffany Joyner helped me this time & others and is always very helpful. I was in this time just for standard oil change & they worked me in without an appointment. Tiffany & the team also keep me updated on my required services. The whole staff is always friendly & I have yet to have any sort of bad experience whatsoever. Good job Tiffany & team! More

I have always had any issues resolved. Also like the fact they try to keep you with the same Service associate. Also like the fact they try to keep you with the same Service associate. More

Roger Hodges was easy to work with. He kept me informed and was very accommodating. Look forward to working with him again. He kept me informed and was very accommodating. Look forward to working with him again. More

Stephanie M. is the best service advisor at Loyalty she gets a 5 star rating for being so great is the best service advisor at Loyalty she gets a 5 star rating for being so great More

Robert is the best salesmen. He actually cares about his customers. They were very accomendating and fast. He actually cares about his customers. They were very accomendating and fast. More

Always polite helpful and Robert has been my salesperson for the past 18 years and he is always on target for the past 18 years and he is always on target More

To whom this may concern I was pleased with my 3rd service and the problem was actually located by my advisor LAMONT WRIGHT and passed the information on to the technician. Thanks to this young man L service and the problem was actually located by my advisor LAMONT WRIGHT and passed the information on to the technician. Thanks to this young man LAMONT WRIGHT he deserves a permanent position at LOYALTY NISSAN. More

Customer service is great everyone greeted me with a smile and asked me how was I doing any questions that I had concerning my vehicle Roger answered prompt my vehicle was ready and excellent time the w smile and asked me how was I doing any questions that I had concerning my vehicle Roger answered prompt my vehicle was ready and excellent time the wait time was not long and I also talked to Harold about my warranty on my vehicle he did an excellent job as well so my experience with Nissan was great was a great experience and I look forward to coming back again getting my vehicle service More

I have a customer relationship with the staff who are enjoyable to be around and make dealing with car work not stressful enjoyable to be around and make dealing with car work not stressful More

Roger Hodges, the service advisor that helped me in May 2023, was knowledgeable and helpful. He gave me an accurate estimate of service costs and took the time to explain the service recommendations from 2023, was knowledgeable and helpful. He gave me an accurate estimate of service costs and took the time to explain the service recommendations from the multi-point inspection so that I understood which were safety related and which were mileage related. He arranged for the Loyalty Nissan Courtesy Shuttle to take me home while my car was being repaired and helped me when the service advisor I had previously worked with was on vacation. The dealership is conveniently located and provides Loyalty for Life benefits when you purchase your vehicle there. I feel confident with the quality of their service department. More