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Loyalty Nissan Richmond
Chester, VA
387 Reviews
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Helpful August 31, 2022
The people at the dealership were nice to work with. They answered our questions and made an effort to understand what our concerns were. I feel the price of the car was too high and for that reason ca They answered our questions and made an effort to understand what our concerns were. I feel the price of the car was too high and for that reason can’t give 5 stars. Although I complained about price I understand much of the problem is beyond their control. Cars are in short supply so inventory is low and this may not improve for many months. More
by David
Employees Worked With
Ahmad, Miller
August 17, 2022
I have only good things to say about Priority and my experience getting my vehicle serviced there, never a problem, due in large part to great people like Mikaela Brown. experience getting my vehicle serviced there, never a problem, due in large part to great people like Mikaela Brown. More
by mmcgraw8
Employees Worked With
mikaela brown
August 15, 2022
Set up and appointment to get a cover replaced under the car. I was told to be there Friday at 7:30 to set up the rental and drop my car off. Friday comes, their internet is out. So they ask that I bring i car. I was told to be there Friday at 7:30 to set up the rental and drop my car off. Friday comes, their internet is out. So they ask that I bring it back on Monday. I was informed the rental would be $55 when I spoke with Tiffany, but Friday was told it was $75. Granted internet being out is beyond their control. Since the internet was out, they couldn't confirmed they had the correct part. Came back today, Monday. My second day of missing time from work. For them to tell me they sold my part and have to order it. Asking me to come back another day during the week. This has been so inconvenient, and they truly didn't care. I personally spoke with a supervisor Stephanie and she ensured me that today (Monday) everything would be taken care of. Which it wasn't. If you don't have the time to contuine going back and forth to service, I would recommend going somewhere else. Somewhere that treats their customers with the same respect they would want!! Customer service is a '0'! Buyer beware More
by Hilljames03
Employees Worked With
Tiffany, Stephanie
August 04, 2022
Purchased the vehicle here and have been pleased with my maintaince service. Mikaela Brown is a great advisor. She is polite, courteous & greets us with a smile. She is very knowledgeable and willing to he maintaince service. Mikaela Brown is a great advisor. She is polite, courteous & greets us with a smile. She is very knowledgeable and willing to help. More
by DBarber
Employees Worked With
Mikaela Brown - Service Dept
