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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

July 26, 2023

I absolutely love the service here. Customer service is superb. They never disappoint & I love the loyalty for life perks. Roger is a gentleman and very attentive. Outstanding customer More

by Rhondasinkler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Jul 27, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review! Providing top-notch service is so important to us, and we are glad that Roger's and the team's efforts could consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

July 22, 2023

The entire staff was wonderful about my transition back into a car from an SUV More

by marcelkristen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Witt, Marty Parece, Lawrence, Vance
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Jul 27, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that our team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

July 19, 2023

Gabe did a fantastic job explaining all the features, the ownership programs and clarified all of our questions. We were treated with respect and gratitude. We feel very blessed to work with Loyalty More

by ChefLynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Palmer
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Jul 20, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are glad that Gabe took great care of you. It is our pleasure to assist you in any way possible. We wish you safe travels! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

July 19, 2023

Need more professionals like Stephanie McLaughlin. Very rare to find someone these days that truly cares about her clients and really loves her job. Thanks, Stephanie! More

by Gsjjppow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
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Jul 20, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this positive review! We are so glad that she could provide you with the quality care that you deserve. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

July 18, 2023

The experience was top notch and everyone was very polite. I will recommend this dealership More

by rcwhite85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyrone
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Jul 18, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review and recommendation! We are pleased that we could be of assistance to you and provide you with a 5-star experience! We greatly appreciate the opportunity to work with you. Please don't hesitate to give us a call if there is ever anything more that our team may help you with!

July 17, 2023

Roger Hodges was an excellent customer service representative...explained and took care of everything promptly as discussed. More

by onemoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Jul 18, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this excellent review! We are pleased that he could get you and your automotive needs swiftly taken care of. Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future!

July 16, 2023

I received excellent service from Nissan and the employees that helped me at my most recent visit. More

by Dillpickle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
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Jul 18, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for leaving us this 5-star review! We are pleased that we could provide you with the quality service you so much deserve. It is our pleasure to serve you. Please do not hesitate to give us a call if we may be of further assistance to you in the future!

July 14, 2023

Team was responsive in ensuring that quality service was being delivered. The team also went out of their way to make sure I understood the service that was being provided. More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Report | Print
Jul 14, 2023 -

Loyalty Nissan Richmond responded

KP, Thank you for sharing your positive experience with us. Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. We hope to see you again the next time you are in need of automotive service!

July 14, 2023

Roger Hodgers served in a spirit of excellence. I have never been treated that well while having my car sevice.I will continue to request him as my rep to serve me when I come in. More

by iprayforyou132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Jul 14, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Roger this wonderful review! We are overjoyed that he could provide you with 5-star service throughout your visit. He will be honored to know how confident you are in his efforts. We look forward to continue providing you and your vehicle with our best care in your visits to come!

July 12, 2023

Great customer service from Roger Hodges. I have had him for my last two visits, and he was very helpful and attentive from the beginning of my service till the end. He also explained any fut More

by glennbrown55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Hodges
Report | Print
Jul 13, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review! We are so glad that Roger consistently provides you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

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