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Loyalty Nissan Richmond

Chester, VA

4.9
443 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 443 reviews

July 12, 2023

Great customer service from Roger Hodges. I have had him for my last two visits, and he was very helpful and attentive from the beginning of my service till the end. He also explained any fut More

by glennbrown55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Hodges
Jul 13, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review! We are so glad that Roger consistently provides you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

July 05, 2023

Great service excellent customer service Lamont wright was awesome!! Very polite, courteous and helpful very knowledgeable as well Service was provided in a timely manner. More

by Rogue4me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Wright
Jul 05, 2023 -

Rogue4me responded

Great service

Jul 05, 2023 -

Rogue4me responded

Great service

Jul 08, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Lamont this positive review! We are pleased he could get you and your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to let us know how we may be of further assistance to you in the future!

July 04, 2023

Loyalty Nissan in Colonial Heights area is great! My team leader, Stephanie, keeps us updated throughout the visit. I never worry about scheduling my appointments, she sends me reminders like clockwo More

by jayneyzadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie M
Jul 08, 2023 -

Loyalty Nissan Richmond responded

Jayney and Herb, Thank you for taking the time to share this excellent review. We are delighted to know that Stephanie took great care of you and your automotive needs throughout your visit. She will be honored to hear how greatly you valued her efforts. Please drive safely, and do not hesitate to give us a call if there is anything more that she o the team may help you with!

July 02, 2023

Very nice dealership, Stephanie McLaughlin was very helpful, professional and knowledgeable, when she was giving me information on the status and service of my vehicle. More

by Patwash61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Jul 08, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this positive review! We are pleased that he could be of great assistance to you throughout your visit. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns!

July 01, 2023

Very nice dealership, salesman Dwayne Dennis was very helpful. I met Jovontee Dortch on my first visit, I was very impressed with both young men, very professional and knowledgeable. More

by Patwash61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovontee Dortch, Dwayne Dennis
Jul 08, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Dwayne and Jovontee this 5-star review! We are pleased that they could both provide you with the quality service you so much deserve! We wish you safe travels. Please do not hesitate to let us know how we may be of further assistance to you in the future!

June 30, 2023

Always a good experience when we bring our vehicle to you for servicing. Quick and present and respectful of our needs. More

by jrsmith85th
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amber Parker, Cindy Dycus, Daniel Ortega, Josh Hise, Wyatt Lipscomb
Jul 08, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review and for confiding in our dealership with your automotive needs. Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in the future! Thank you, and safe travels until we meet again!

June 30, 2023

Enjoyed Stephanie McLaughlin. She served us well. She was effective and very professional. It is nice to have persons that take their job seriously. More

by lindellstokes52.ls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Jul 08, 2023 -

Loyalty Nissan Richmond responded

Thank you for leaving Stephanie this 5-star review! We are happy to hear she took great care of you and your automotive needs throughout your visit. We appreciate your business, and we hope to see you again the next time your vehicle is ready for service!

June 28, 2023

V we ry knowledgeable and helpful. Thanks Stephanie M. For being very good and helpful More

by judiriker
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Jun 29, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! We are so glad that Stephanie could provide you with 5-star service. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service.

June 26, 2023

I was very pleased with the service that I got, l was out earlier than was told. Tiffany Jorner always does a great job for me. Thank you very much. L. Coffrin. More

by Linda C
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tiffany Jorner
Jun 28, 2023 -

Loyalty Nissan Richmond responded

Linda, Thank you for your positive review! We are happy to hear that Tiffany could provide you with a smooth and efficient experience. It is our pleasure to assist you in any way possible and we hope to see you again the next time you are in need of automotive service.

June 24, 2023

Lamont Wright provided excellent service and I appreciated the courtesy rides. I was informed promptly after my vehicle was completed More

by douglas.pietrowski
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lamont wright
Jun 28, 2023 -

Loyalty Nissan Richmond responded

Douglas, Thank you for sharing the positive experience you had with Lamont! We are so glad that he could provide you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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