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Loyalty Nissan Richmond

Chester, VA

4.9
462 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

August 15, 2023

Very clean excellent customer service & timely prompt service. Will return for next service appointment. Nice More

by daperks72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Dycus
August 14, 2023

Roger Hodges has been great to work with. I request him for each of my services. Thank you More

by borum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges 10 Stars!!
August 14, 2023

The Service Team at Loyalty Nissan is absolutely Awesome! ! Special attention to Tiffany Joyner and the Technician Nick. As a team they completed my service in a timely fashion, keeping me informed. the ent More

by sargeant7106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner & Nick
August 13, 2023

Roger Hodges was very helpful on servicing my car. The problem I had was that the parts department did not have a transmission filter for my car, I put in for my transmission service online 2 weeks bef More

by Randal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
August 09, 2023

Trevon sams was my salesman and he put autobutler on my contract that I thought was free but was actually $900. I’m not sure if they do that to make commission, but they failed to give me tire coverage whi More

by malika Varn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trevon sams, Ahmad
August 09, 2023

I would highly recommend this dealership! Dwayne Dennis stayed with my sister and me through the entire process. More

by Mamalou2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwayne Dennis--He was outstanding!Sales Department
August 02, 2023

Roger Hodges has always been phenomenal since seeing him! Got my car back in January, and I’ve had no issues and no complaints at all. Always takes care of his guests and always goes above and beyond. More

by K. Kates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
August 01, 2023

Best service advisor. Cost of repairs clearly spelled out and Tiffany keeps me abreast of status of my car. Very professional and caring employee! I don’t feel like a numb More

by Paulalynnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Joyner
Aug 04, 2023 -

Loyalty Nissan Richmond responded

Thank you for your positive review! We are delighted that Tiffany could provide you with the quality care that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

July 31, 2023

I am very satisfied with the dealership. I feel welcomed, prompt attention to my request and informed in a timely manner on the progress of my vehicle. My advisor miss StephanieMclaughlin More

by Jhango8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Aug 04, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Stephanie provided you with nothing less. She will be honored to hear of your very kind words! Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

July 27, 2023

I have bought 4 Maxima's from this dealership and have gotten excellent service in the service dept. More

by sbarnhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephina
Jul 27, 2023 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! We are honored by your continued business, and we are glad that our team consistently takes great care of you. It is our pleasure to serve you and your Nissan's needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

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