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Loyalty Nissan Richmond

Chester, VA

Overview
Reviews
4.9
462 Reviews
Call Dealership (804) 414-1700
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16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

March 02, 2024

Everybody at this loyalty Nissan dealership are very nice, polite in general all are awesome. More

by lupita73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Mclaughlin
Report | Print
Mar 04, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing your positive experience with us. We are proud to be apart of always making your visits a great experience. Your safety and satisfaction are our utmost priorities. We look forward to serving your automotive needs for years to come!

February 27, 2024

Excellent friendly service My car was ready very quickly and all service requests were done More

by nana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin
Report | Print
Feb 28, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your 5-star review! We are pleased that we could get you and your automotive needs efficiently taken care of. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future!

February 24, 2024

It is always a pleasure to visit this dealership. The service representatives are evermore eager to help in any way they can about the client's specific needs. More

by Crystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Report | Print
Feb 26, 2024 -

Loyalty Nissan Richmond responded

Hi Crystal, Thank you so much for your wonderful review! It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

February 23, 2024

Excellent service. Agent was courteous and kept me updated. They just didn't have any snacks for the customers. More

by deespencer
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Report | Print
Feb 26, 2024 -

Loyalty Nissan Richmond responded

We are so glad to be of valuable assistance to you, greatly appreciate you taking the time to leave this great feedback! Hope to see you again the next time you are in need of automotive service.

February 22, 2024

I support this dealership one hundred percent in and out with no problems and great customer service (Stephanie McLaughlin)was great!CharloeL More

by Charlie Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McLaughlin great person
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Feb 22, 2024 -

Loyalty Nissan Richmond responded

Thank you for your positive review, Charlie! We are thrilled that Stephanie could provide you with 5-star service. It is our pleasure to assist you in any way possible and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Safe travels!

February 17, 2024

Friendly Courteous Explained matters Professional Kept me informed Helped me reset my reading on display More

by wayneagarrett39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont wright
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Feb 20, 2024 -

Loyalty Nissan Richmond responded

Providing quality services is always our goal, and we are delighted that our team's efforts could meet your satisfaction. We hope that you continue to choose us for your future automotive needs. Thank you so much for your positive review!

February 17, 2024

This is a very nice Nissan dealership. They have always helped me with my Nissan. More

by melaniefunai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Wood
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Feb 20, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for leaving us this wonderful review! Offering efficient services is always our goal, and we will continue to provide you with nothing less in the future.

February 17, 2024

Very friendly employees and very courteous. Really good at getting you in and out in a timely manner. More

by CorwinCleaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry meade
Report | Print
Feb 20, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for taking the time to share this positive review! Your safety and satisfaction are of the utmost importance to us. Please drive safely.

February 17, 2024

Stephanie was very thoughtful and personable. She listened to my concerns and handled them appropriately. More

by ldgaddis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie (service)
Report | Print
Feb 20, 2024 -

Loyalty Nissan Richmond responded

Thank you for sharing your comments with us! It's wonderful to know how Stephanie was helpful during your service visit for the vehicle inspection. Let us know if there is anything else we can help you with.

February 12, 2024

I give 5 stars because Roger Hodges earned each of those stars. I thank him for his patience and guidance in helping me understand the process on how best to fix my vehicle. Even when I needed to have a fac More

by Sheritamcdaniel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Report | Print
Feb 13, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! It's great to know that Roger took great care of you and your automotive needs. He will be delighted to know how confident you are in his efforts. We look forward to serving your trucks needs for years to come. Take care!

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