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Loyalty Nissan Richmond

Chester, VA

4.9
462 Reviews

16301 Loyalty Way

Chester, VA

23834

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Showing 462 reviews

March 23, 2024

Roger Hodges was very friendly and professional. It was a pleasure to have my car washed after the oil change. Loyalty Nissan is a great dealership. More

by rmpulley8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Mar 25, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that Roger's efforts could meet your satisfaction. Safe travels!

March 22, 2024

Roger Hodges does a great job for me and always comes through as expected. Very thorough very professional. I appreciate all you do. More

by Travis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hodges
Mar 22, 2024 -

Loyalty Nissan Richmond responded

Hi Travis, We are so glad that Roger could be of valuable assistance to you and made your experience with us both quick and efficient. Thank you so much for your positive review! Wishing you the safest of travels- on behalf of the entire team!

March 20, 2024

I like this dealership. All the employees are friendly. The building and restrooms are clean. My Advisor, Lamont Wright is an awesome advisor. He is very knowledgeable, More

by lucretiagresham16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamont Wright
Mar 21, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive! We are so glad that Lamont could provide you with top-notch service throughout your visit. He will be delighted to hear of your kind words. If there is ever anything more that he and the team may help you with, please do not hesitate to let us know!

March 19, 2024

Working with Loyalty Nissan has been a pleasure. The best part about getting services there is the wonderful Kim Turner, she is an amazing! She is patient, very kind, and goes out of her way for her More

by Serina Jones
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Mar 20, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your excellent review, Serina! We are honored by your continued business, and proud to know that Kim could provide you with the quality care that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels until we meet again!

March 18, 2024

Rashond Dugger at Loyalty Nissan was Excellent to work with. He was Very Polite and knows all about the accessories on the vehicles. He did not pressure me and made sure i was taken care of and got exac More

by donna.wilson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashond Dugger
Mar 18, 2024 -

Loyalty Nissan Richmond responded

Donna, We are so glad that Rashond could get your automotive needs efficiently taken care of. It is our pleasure to serve you. Thank you for your positive review, and we hope that you do not hesitate to give us a call if you ever have any further questions or concerns.

March 17, 2024

Kim turner was exceptional to work with and had my vehicle ready when promised - Highly recommend More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Turner
Mar 18, 2024 -

Loyalty Nissan Richmond responded

Thank you for taking the time to leave Kim this positive review and recommendation! We greatly appreciate the opportunity to work with you, and so glad that she took great care of you. Safe travels!

March 16, 2024

Larry Meade at Loyalty Nissan was the best to work with. Excellent customer service skills and he went above and beyond to ensure my experience with loyalty Nissan was the best, I appreciate him and Loyalty More

by Sidney Cornick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Meade
Mar 18, 2024 -

Loyalty Nissan Richmond responded

Hi Sidney, Thank you so much for your positive review! Providing thorough and efficient service is so important to us, and we are glad that Larry's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

March 06, 2024

Kim was so helpfull with initial service set up. She call with updates and she let me know someone else would call due to she was going to be out the office. She very nice and polite. Thanks Kim More

by andrewwkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Mar 07, 2024 -

Loyalty Nissan Richmond responded

Thank you for leaving Kim this positive review! We are so glad that she took great care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Looking forward to your next service appointment!

March 03, 2024

Excellent job done in timely manner. Alan our technician communicated with us and kept us informed. More

by barb.alanstannard
Recommend Dealer
Yes
Employees Worked With
Alan Stannard
Mar 04, 2024 -

Loyalty Nissan Richmond responded

Thank you so much for your positive review! It's wonderful to know that the team provided you with top-notch service throughout your visit. If there is ever anything more that we may help you with, please do not hesitate to let us know!

March 03, 2024

The team was very helpful. Everyone was personable and took an effort to get to know us. We didn’t feel pressured by any of the salesman and everyone was extremely helpful! More

by tiara5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tre Sams
Mar 04, 2024 -

Loyalty Nissan Richmond responded

We proud our team provided you with a smooth and quick service. It is our pleasure to serve you and your automotive needs in any way possible. Please contact us if there is anymore we can do for you!

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