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Low Country Volkswagen

Mt Pleasant, SC

4.9
155 Reviews

1001 Johnnie Dodds Blvd

Mt Pleasant, SC

29464

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Showing 155 reviews

January 14, 2021

Wonderful business professionalStaff I would recommend Wonderful business professional Staff I would recommend low country Volkswagen if there was more than 5 stars they would get a lot more Thank y More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Entire maintenance staff , Steven Richburg, Charles Davis, Glenn Duffy
January 04, 2021

DO NOT TRUST them! Looking for someone to screw you over DO NOT TRUST them! Looking for someone to screw you over then go ahead! This is a warning. I was with VW since 2007. This dealership has a great ser More

by Unhappy Tiguan Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General Manager, Steven Richburg, Charles Davis, Glenn Duffy
Jan 04, 2021 -

Low Country Volkswagen responded

Unhappy Owner, I'm sorry that your experience has been so negative, but I don't know how to help. You say you feel taken advantage of but don't mention what happened or what your experience was, and because you have posted anonymously, I can't know who was involved or what is going on. I do know that we always work to make sure our customers have a good if not great experience, and we have hundreds and hundreds of reviews and recommendations from our customers to show that we usually get it right. I know we would all be happier if we could make things right for you in any way possible. Would you come by and speak to us in person or give us a call and discuss the situation?

Jan 04, 2021 -

Unhappy Tiguan Owner responded

I emailed the general manager twice. His response was rude. He could care less about my situation. He made that clear. I came in for help due to Covid. I wanted to get into a used Jetta. I could not afford my car payment without a job. Their solution was to get me in a new car to defer payments . I hate the car I’m in, very unhappy how I was treated, and will not be doing business and spreading the word. I gave y’all a chance to make it right!

December 21, 2020

Great people and customer service, I would definitely buy from them again. They were great and bent over backwards with me buying from another state. Thank you again! More

by cantthinkofsn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda, Glenn Duffy
December 07, 2020

Doug, Jake & Adam are the BEST !!! They go above & beyond & I always know my Jetta will be taken care of !! Thanks guys 👍🏽 Even when I blow the phone up they are so patient 🤣& More

by theoriginalduster5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Jake Adam. They are 10 Stars !!!
October 30, 2020

Best dealership in courtesy expert service. Thank you so much. Mike and Anne Taylor immediate response to problem schedules appointment right away. Just no problems at all !!👍 More

by Anne Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department , Glenn Duffy
October 09, 2020

As always, a good clean environment; the employees are very friendly. The service to my vehicle is always fast but thorough; they take the time to explain what they did. I will definitely continue to use More

by ajacks341
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Oct 09, 2020 -

Low Country Volkswagen responded

Thanks so much for the excellent feedback, glad our efforts made for a great experience! We look forward to serving you again!

August 18, 2020

My sales person Glenn was great as was the finance guy who closed me out. But I was SHOCKED that SEVERAL DUMB xxx salesmen were not wearing masks. And several customers were not told to wear mask. I have More

by chrisdunston
Recommend Dealer
No
Employees Worked With
Glenn was great.
August 14, 2020

Doug in service did a great job. Looking forward to working with them. He kept me updated and the car came back in excellent shape More

by Steven.courtney
Recommend Dealer
Yes
Employees Worked With
Doug
Aug 28, 2020 -

Low Country Volkswagen responded

Thanks so much for the feedback Steven! We're glad to know Doug helped to earn a repeat visit from you and look forward to working with you in the future as well!

June 18, 2020

Normally, I like coming here and my service is great. I know I normally have to wait and sometimes have the fortune of getting a loaner. Today, I had requested one and none were available. When I told the More

by craigm
Recommend Dealer
No
Employees Worked With
I don’t remember
June 05, 2020

Lowcountry Volkswagen provided us with the excellent service that we expected… They were very helpful and straightforward concerning our issues with our Volkswagen… I would recommend this dealership and More

by Domingo.padilla
Recommend Dealer
Yes
Employees Worked With
Jake. Five stars
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